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Windows 7 Professional RRS feed

  • Question

  • I turned on my computer and it states that my Windows 7 Professional is not geniune, but I got a retail box with the product key and it was validated about six or more months ago.  I ran the diagnostic report and it is shown below

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-2BDG4-CXB7K-4VVJ8
    Windows Product Key Hash: c89MW3oHfxr//FhEBCFR9vxjGJs=
    Windows Product ID: 00371-221-0738532-86907
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {13C007FD-46D6-4923-BA1F-8085A6391360}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Expression Web 2 - 121
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_7E90FEE8-198-80004005_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{13C007FD-46D6-4923-BA1F-8085A6391360}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4VVJ8</PKey><PID>00371-221-0738532-86907</PID><PIDType>5</PIDType><SID>S-1-5-21-248103824-2164724406-823927991</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>E2B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>A59787CE4C3AD00</Val><Hash>2YKE3Yg2EaYnTWA24s+O/SpiiJo=</Hash><Pid>72079-640-0314436-55849</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>8F98BAD04EC8D86</Val><Hash>XTSD3X5p8COndaxBrxO8F346RjM=</Hash><Pid>89409-707-0085843-65806</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0045-0000-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Expression Web 2</Name><Ver>12</Ver><Val>6DB853EC6AF5588</Val><Hash>WznzMmxzOC1Sux8x0zSarwFRU2c=</Hash><Pid>78727-708-1430015-59805</Pid><PidType>0</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-221-073853-00-1033-7600.0000-2622010
    Installation ID: 014674015263730145673761261162208966827406554330748896
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4VVJ8
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 9/19/2010 7:06:24 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:19:2010 10:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAIAAAABAAAAAgABAAEAeqj6viKfwLJsPLbACiVGg2zMrAYGpJT7ovFWfHSfKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm

    How do I get it validated?

    Monday, September 20, 2010 12:16 AM

Answers

  • Hello hildaporter,

    The Windows Product ID and the error message code are telling us that you unfortunately purchased a counterfeit that used an abused and now-blocked MSDN product key.

    Windows Product ID: 00371-221-0738532-86907

    Cached Online Validation Code: 0xc004c4a2

     

    This sticky post by Carl_OH has a more detailed explanation:  http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    Your installations of Office 2007 and FrontPage 2003 are reporting as Volume Licensing installations, which are a nongenuine use if you are not associated with an organization that holds a current and valid Volume Licensing Agreement for these two products from Microsoft.

    To correct your Windows problem, either cleanly install the original Windows that came with your Dell computer, or purchase a WGA Kit from Microsoft for Windows 7 Professional.

    To correct your Office problem, uninstall the nongenuine installations of Office 2007 and Front Page 2003.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 7:05 PM
    Monday, September 20, 2010 3:36 PM
  • I can confirm that the key used is a blocked MSDN key.
    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 7:05 PM
    Monday, September 20, 2010 7:17 PM
    Moderator

All replies

  • Hello hildaporter,

    The Windows Product ID and the error message code are telling us that you unfortunately purchased a counterfeit that used an abused and now-blocked MSDN product key.

    Windows Product ID: 00371-221-0738532-86907

    Cached Online Validation Code: 0xc004c4a2

     

    This sticky post by Carl_OH has a more detailed explanation:  http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    Your installations of Office 2007 and FrontPage 2003 are reporting as Volume Licensing installations, which are a nongenuine use if you are not associated with an organization that holds a current and valid Volume Licensing Agreement for these two products from Microsoft.

    To correct your Windows problem, either cleanly install the original Windows that came with your Dell computer, or purchase a WGA Kit from Microsoft for Windows 7 Professional.

    To correct your Office problem, uninstall the nongenuine installations of Office 2007 and Front Page 2003.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 7:05 PM
    Monday, September 20, 2010 3:36 PM
  • I can confirm that the key used is a blocked MSDN key.
    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 7:05 PM
    Monday, September 20, 2010 7:17 PM
    Moderator