Error message encountered "This page cannot be displayed" only for few users on opening contact record RRS feed

  • Question

  • Hi,

    Please help me with this weird issue, where some of our client users are encountering "This page cannot be displayed" error message.


    1. User logs into CRM Environment and clicks on Contact record to open.

    2. The page keeps on loading for few minutes and then it shows the error message.

    3. If the same user tries to reproduce #1 & #2 from different machine, it is working fine.

    4. If any users who isn't encountering the issue in first place, tries to do #1 & #2 from a machine of the user who has the issue - gets the issue.

    Recovery measurements I have tried:

    1. Cleared cache on IE 10 & IE 11. No success

    2. Cleared SSL State on IE 10 & IE 11. No success 

    3. Restarted CRM services. No success.

    Thanks in advance. Please let me know in case if any details required. 

    I suspect this is a system issue not the CRM application issue.

    Tuesday, January 5, 2016 6:21 AM