• Question

  • Diagnostic report is below:
    Diagnostic Report (1.9.0006.1):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89583-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {579A1812-620C-4081-B859-4199EE372896}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_ldr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Users\Michael\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{579A1812-620C-4081-B859-4199EE372896}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89583-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-2874496046-3997960684-1797513567</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-Z690J</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R3052M3</Version><SMBIOSVersion major="2" minor="4"/><Date>20090108000000.000000+000</Date></BIOS><HWID>05313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central America Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>12422DE5E64C712</Val><Hash>TAQfj6QoIiTe9eFOCqT+w5S+Ve4=</Hash><Pid>81599-905-1174096-65154</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      DBGP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      ASF!   Sony  VAIO
      SSDT   Sony  VAIO

    End of report.

    I tried entering 'net start slsvc' into the command prompt while running it as an admin, and that returned error 5. I really need to get my computer fully working again. What I don't understand is that despite my Windows install's validation status of "Genuine," validiation online with Microsoft still fails.

    Tuesday, April 28, 2009 6:09 PM


  • Hello Michael.Alias,

      We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and is  supported by Vista Support. However this issue does affect the Genuine status of our users, so we do try to help as best we can.

    We have found that we can categorize this problem into sub-issues by the error message the user gets when he/she tries to restart the Service (using the net start slsvc command.) 

    I don't, currently, know how to fix the 'System Error 5' version of this issue.  I do, however, have some options for you (and their Pros and Cons). 

    1) You can create a (no cost) Service Request (http://go.microsoft.com/fwlink/?linkid=52029), and work (by email) with a WGA Support Engineer to troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.

    Con: It will, most likely, take longer to finally resolve you issue, then the other options.


    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.

    Con: Since you are using a Retail copy of Vista, you may still be under the Free Support period, but if the no-cost support period has expired, any support they provided would, most likely, be paid support.


    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution

    Con: Having to backup all your important files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.


    If you decide on Option 1, thank you for assisting us in getting an understanding of this issue.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.

    Thank you,
    Darin MS

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    Tuesday, April 28, 2009 7:52 PM