Answered by:
Vista 64 CANNOT ACCESS THE CONTROL PANEL OR PRINT; Need help.

Question
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Diagnostic report is below:
Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
Windows Product ID: 89583-OEM-7332157-00203
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {579A1812-620C-4081-B859-4199EE372896}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6001.vistasp1_ldr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Users\Michael\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{579A1812-620C-4081-B859-4199EE372896}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89583-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-2874496046-3997960684-1797513567</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-Z690J</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R3052M3</Version><SMBIOSVersion major="2" minor="4"/><Date>20090108000000.000000+000</Date></BIOS><HWID>05313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central America Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>12422DE5E64C712</Val><Hash>TAQfj6QoIiTe9eFOCqT+w5S+Ve4=</Hash><Pid>81599-905-1174096-65154</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.HWID Data-->
HWID Hash Current: QgAAAAMAAwABAAIAAwABAAAABQABAAEA6GF2vILnFT/JbVKwggj2BDrjomHO7Y+L8vR39mRivW+st5a43H+sVkbKOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
DBGP Sony VAIO
HPET Sony VAIO
BOOT Sony VAIO
MCFG Sony VAIO
SLIC Sony VAIO
ASF! Sony VAIO
SSDT Sony VAIO
End of report.
I tried entering 'net start slsvc' into the command prompt while running it as an admin, and that returned error 5. I really need to get my computer fully working again. What I don't understand is that despite my Windows install's validation status of "Genuine," validiation online with Microsoft still fails.Tuesday, April 28, 2009 6:09 PM
Answers
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Hello Michael.Alias,
We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and is supported by Vista Support. However this issue does affect the Genuine status of our users, so we do try to help as best we can.
We have found that we can categorize this problem into sub-issues by the error message the user gets when he/she tries to restart the Service (using the net start slsvc command.)
I don't, currently, know how to fix the 'System Error 5' version of this issue. I do, however, have some options for you (and their Pros and Cons).
1) You can create a (no cost) Service Request (http://go.microsoft.com/fwlink/?linkid=52029), and work (by email) with a WGA Support Engineer to troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.
Pro: You would be helping us understand and develop a fix for this issue.
Con: It will, most likely, take longer to finally resolve you issue, then the other options.
2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.
Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.
Con: Since you are using a Retail copy of Vista, you may still be under the Free Support period, but if the no-cost support period has expired, any support they provided would, most likely, be paid support.
3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.
Pro: Fastest resolution
Con: Having to backup all your important files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.
If you decide on Option 1, thank you for assisting us in getting an understanding of this issue.
If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.
Thank you,
Darin MS
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.- Edited by Darin Smith MS Tuesday, April 28, 2009 7:54 PM
- Marked as answer by Darin Smith MS Tuesday, April 28, 2009 7:55 PM
Tuesday, April 28, 2009 7:52 PM