Incoming email tracking not setting the Regarding field RRS feed

  • Question

  • Hi folks

    I am upgrading a CRM 4 installation to CRM 2011 Rollup 14.

    I am working exclusively with the web client and emails are coming in and out no problem via the Router.

    My issue is with Case related email responses not getting the Regarding field set by the Email router.

    I have tried Tracking Token and Smart Tracking both enabled, just tracking token and just Smart Tracking.  It seems to make no difference.

    I’ve no idea where else to check.

    Any thoughts? 


    Wednesday, November 20, 2013 2:25 PM