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Office 2007 Passes everything, word still says not valid. RRS feed

  • Question

  • Trying to use templates in Word. Ran everything outlined on this site. I also have Project 2007. Here is the results of my MGA Diag tool.

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-PTYC3
    Windows Product Key Hash: HaUPvETkiwAvac3gStYVaIdYv/E=
    Windows Product ID: 55041-036-3145942-71357
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.0.6001.2.00010100.1.0.004
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9EA29F02-BA6C-42B5-83CF-48124B005D2B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Enterprise
    Architecture: 0x00000009
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9EA29F02-BA6C-42B5-83CF-48124B005D2B}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-036-3145942-71357</PID><PIDType>6</PIDType><SID>S-1-5-21-338155540-1289303990-2759240659</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5E-VM DO</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0506   </Version><SMBIOSVersion major="2" minor="4"/><Date>20071220000000.000000+000</Date></BIOS><HWID>BC303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>26A47E93AD01EBA</Val><Hash>x3owvuh0k8KFI9ZZjcMqPLfWn38=</Hash><Pid>89446-861-7897202-65537</Pid><PidType>8</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Monday, June 9, 2008 5:55 PM

Answers

  • Victor Hendrix,

     

    My apologies,  please run the Microsoft Genuine Advantage utility here at  http://www.microsoft.com/genuine

     

    Ensure you log onto the computer experiencing the issue with “Administrator” rights.    Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer.

     

    Are you still getting the same validation error messages after clicking Validate Office?

     

    I hope this has helped,

     

    Lori MS

    Tuesday, June 17, 2008 5:07 PM

All replies

  •  

    Victor Hendrix,

     

    Please visit this Microsoft kb article on
    How to troubleshoot problems that you may experience when you try to activate an Office product:

     

    http://support.microsoft.com/kb/903275/en-us

     

    I hope this is helpful,

     

    Lori MS

     

    Tuesday, June 10, 2008 10:08 PM
  • Lori,

     

    My product is already activated.

     

     

     

    Wednesday, June 11, 2008 5:42 PM
  • Victor Hendrix,

     

    My apologies,  please run the Microsoft Genuine Advantage utility here at  http://www.microsoft.com/genuine

     

    Ensure you log onto the computer experiencing the issue with “Administrator” rights.    Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer.

     

    Are you still getting the same validation error messages after clicking Validate Office?

     

    I hope this has helped,

     

    Lori MS

    Tuesday, June 17, 2008 5:07 PM