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New update incompatable with Norton Live Update? RRS feed

  • Question

  • After installing todays update, WLOC tells me that I must uninstall Norton Live Update. Now, I'm do not have Norton Internet Suite or Norton Anti-Virus installed, but I do have several Norton programs (Ghost, GoBack, and SystemWorks) that I do use and wish to keep updated.

    I can understand not having more than one antivirus or firewall protection program installed and running at the same time (and I don't), but why should I have to give up my capability of updates for my all my Norton programs that should not interfere with WLOC?
    Sunday, December 2, 2007 12:24 AM

Answers

All replies

  • Hello,

    same here. WLOC says i should deinstall liveupdate. Why? I only have Ghost installed. I don´t deinstall Liveupdate.

    But when i don´t deinstall liveupdate, WLOC will not install.

     

    Now, what can i do? I will install WLOC 2.0 and Ghost will stay on my computer.

     

    Thanks

    Sunday, December 2, 2007 8:47 AM
  • I suspect that OneCare has been coded to check for LiveUpdate as a conflicting program, but I can't tell you that it *is* a conflict if you are not using Norton's firewall and antivirus products. I'm not sure if there is a way around this. I'm going to bring this to the attention of the OneCare team, but if you could contact support, to file a support case, that would be helpful.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2 If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

    -steve
    Monday, December 3, 2007 1:23 AM
    Moderator
  •  

    I wanted to confirm the problem described above.  on 12/4/2007 I preformed a clean install for a new system, OS=XPSP2 and included WLOC after the OS install.  After adding several program products I installed Norton Ghost v12.0.  WLOC is now notifying me upon each restart that Norton Live Update may "...cause severe performance problems...." and advising that I remove it.  My WLOC status remains red (otherwise it would be green).  I do not have another anti-virus program installed except that provided by WLOC.  I agree that flagging Norton Live Update (by itself) seems to be overkill.  Flagging Norton Anti-Virus would be better as it seems to be the product of most concern that relates to WLOC.  I'm passing this information along to confirm this seems to be recurring.

     

     

     

     

     

     

    Wednesday, December 5, 2007 4:51 PM
  • Thanks for the confirmation.

    -steve

     

    Wednesday, December 5, 2007 5:37 PM
    Moderator
  • Hy!

     

    The solution to the problem is upgrading Symantec LiveUpdate to the newest version, at least version 3.4. A german guy wrote about the problem in his blog: http://newyear2006.wordpress.com/2007/12/11/live-onecare-20-und-norton-bzw-symantec-live-update-problem.

     

    You can get the the 3.4 version of Liveupdate under: ftp://ftp.symantec.com/public/english_us_canada/liveupdate/3.4/

     

    To me it seems Microsoft only tested it against the latest versions of LiveUpdate.

     

    Hope it helps.

     

     

    Tuesday, December 11, 2007 4:10 PM
  • Thanks for this information, Mike. I'm sure that it will help many people. And I expect I'll be referring to your answer for a while. :-)

    -steve

     

    Tuesday, December 11, 2007 4:20 PM
    Moderator
  •  

    I downloaded Live Update v3.4 from the suggested site.

     

    Installed and noted during the install that 'previous versions of live update being removed' and the install completed without a problem.

     

    I confirmed Live Update Version 3.4 running in the "About" window of Live Update.

     

    My WLOC icon was still red so restarted (even though that was not required) in hopes of 'refreshing' WLOC.

     

    Upon restart I stilll have a RED WLOC icon and WLOC still stating I need to remove Norton Live Update.

     

    However, I noted in the WLOC Firewall Advance Settings the following:

     

    Live Update Engine COM Module 3.2.0.26

    Live Update Engine COM Module 3.4.170

    Live Update Engine COM Module 3.2.0.68

    Live Update Wizard                     3.2.0.68

     

    Is WLOC is now erroneously reporting Live Update 3.2.x.x. versions of the product and flagging them for removal even though they are no longer installed?

     

    Even though the intstall of v3.4 stated 'previous versions...being removed' perhaps they were not?

     

    Any feedback would be appreciated... Has anyone met with success with a v3.4 install of live update?

     

     

     

     

     

    Wednesday, December 12, 2007 3:46 PM
  • Previously allowed programs don't get removed from the firewall allow list automatically. You're the second person to report that updating LiveUpdate did not resolve the warning issue, though. I wonder if the old LiveUpdate code was actually not fully removed during the update. You might want to consider using the Norton/Symantec removal tool - 

    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    to remove all races of all Symantec/Norton products before trying the LiveUpdate latest version again. Note that you may need to reinstall OneCare after running the removal tool.

    -steve

     

    Wednesday, December 12, 2007 4:32 PM
    Moderator
  • I had the same problem.

     

    But I didn't just update and I also didn't remove Norton LiveUpdate manually.

     

    The mentioned blog entry states that Onecare should remove Norton LiveUpdate which will start the deinstallation routine of Liveupdate. After that you install the 3.4 version of LiveUpdate. Then I rebooted the machine and everything was fine. The previous version of LiveUpdate was 3.0.xxx, so maybe if it doesn't work it depends on the LiveUpdate version?

    Wednesday, December 12, 2007 5:21 PM
  • Interesting twist, Mike. Perhaps OneCare needs to perform the "remove" action in order to stop looking for LiveUpdate. Once it has been removed by invoking the uninstall by responding to the OneCare alert, perhaps the new install of 3.4 is then not flagged as a problem. On the other hand, I wonder if OneCare will "find" LiveUpdate during a Tune-up or other check and once again throw the alert...

    -steve

     

    Wednesday, December 12, 2007 6:08 PM
    Moderator
  • It's possible.

     

    But since two days everything is fine. I already started a complete maintenance cycle and onecare was happy with it.

    Thursday, December 13, 2007 7:21 AM
  • That's good to read, Mike, and thanks again for your help with this issue.

    -steve

    Thursday, December 13, 2007 1:47 PM
    Moderator
  • I submitted a query to Microsoft for this issue, and this is what I got in response:
    ----------------------

     

    Thank you for contacting Windows Live OneCare Support. My name is Eric and I will be assisting you with this issue. 


    From your description, I understand that Windows Live OneCare prompts to uninstall Norton Live Update after the latest update. However, the Live Update is for Norton Ghost instead of security programs. You would like know if these Norton programs conflict with Windows Live OneCare. If I have misunderstood, please do not hesitate to let me know.

     

    I understand the inconvenience you have experienced thanks for your inquiry. Please be assured that I will work closely with you.

     

    I would like to let you know that we are researching this issue now. While we cannot give an exact time frame of when this issue will be resolved, we would like to assure you that we will do our best to make it happen as soon as possible.

     

    Your time and cooperation are highly appreciated. If anything in my email is unclear, or if you have further questions, please do not hesitate to let me know.

     

    I look forward to your reply.

     

     

    Best Regards,

     

    Eric

    ------------------------------

    So we'll see what happens. I haven't tried downloading the most recent version of Live Update, per some of the suggestions  given in the posts, but will give it a try. However if it requires uninstalling all the Norton programs I have first, and then reinstalling them I'm not real anxious to do that. Norton GoBack has saved me a couple of times from updates, etc. that crashed my system, and I'm reluctant to not have it available if I'm doing a lot of uninstalling reinstalling.

    Regards,

    was_a_guru


    Friday, December 14, 2007 3:10 AM