locked
i can't validate my windows 7 home basic after reformatting.. RRS feed

  • Question

  • hi! i'm having a hard time entering my license key considering that it is really genuine. the problem is that everytime i enter my license key a dialog box appears saying "Code: 0xC004C008 Description: the activation server determined that the specified product key could not be used." 
    Tuesday, July 19, 2011 6:43 PM

Answers

  • "chabita" wrote in message news:2bfdfe9f-9dd1-4e8f-bc37-cedd8ad2157c...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T2GJW-QDPHX-DQM44
    Windows Product Key Hash: Vr/GPzxvZL2S+8p2tWv3cZnnOiQ=
    Windows Product ID: 00346-OEM-8925031-53381
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    ID: {83C4C5AD-626D-4EF5-B27C-846682371B94}(3)
     


    There doesn't appear to be anything wrong here - you probably simply need to activate by phone.
    telephone activation.
     Click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 9:39 AM
    Moderator

All replies

  • "chabita" wrote in message news:1503089d-eb40-4a63-8023-6b038aa6c479...
    hi! i'm having a hard time entering my license key considering that it is really genuine. the problem is that everytime i enter my license key a dialog box appears saying "Code: 0xC004C008 Description: the activation server determined that the specified product key could not be used." 
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     - IN YOUR OWN THREAD, please

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 19, 2011 7:11 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T2GJW-QDPHX-DQM44
    Windows Product Key Hash: Vr/GPzxvZL2S+8p2tWv3cZnnOiQ=
    Windows Product ID: 00346-OEM-8925031-53381
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    ID: {83C4C5AD-626D-4EF5-B27C-846682371B94}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Charm\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{83C4C5AD-626D-4EF5-B27C-846682371B94}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DQM44</PKey><PID>00346-OEM-8925031-53381</PID><PIDType>3</PIDType><SID>S-1-5-21-255312168-2465016891-3072109464</SID><SYSTEM><Manufacturer>Micro-Star International</Manufacturer><Model>U210</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="6"/><Date>20091012000000.000000+000</Date></BIOS><HWID>59BB0600018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 774d5df6-d8dd-4d92-98bc-58825849d249
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00346-00178-250-353381-02-1033-7600.0000-2012011
    Installation ID: 007642677524883696187040176204852721035726731744353516
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DQM44
    License Status: Initial grace period
    Time remaining: 42840 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 7/20/2011 6:42:09 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LgAAAAAAAgABAAEAAAACAAAAAgABAAEAJJSMspCmABkYU8x/6kUiItIHHizI9A==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 101209 APIC1607
      FACP 101209 FACP1607
      HPET 101209 OEMHPET 
      MCFG 101209 OEMMCFG 
      WDRT 101209 OEMWDRT 
      SLIC MSI_NB MEGABOOK
      OEMB 101209 OEMB1607
      SSDT A M I POWERNOW

    Tuesday, July 19, 2011 11:08 PM
  • "chabita" wrote in message news:2bfdfe9f-9dd1-4e8f-bc37-cedd8ad2157c...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T2GJW-QDPHX-DQM44
    Windows Product Key Hash: Vr/GPzxvZL2S+8p2tWv3cZnnOiQ=
    Windows Product ID: 00346-OEM-8925031-53381
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    ID: {83C4C5AD-626D-4EF5-B27C-846682371B94}(3)
     


    There doesn't appear to be anything wrong here - you probably simply need to activate by phone.
    telephone activation.
     Click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 9:39 AM
    Moderator
  • "chabita" wrote in message news:2bfdfe9f-9dd1-4e8f-bc37-cedd8ad2157c...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T2GJW-QDPHX-DQM44
    Windows Product Key Hash: Vr/GPzxvZL2S+8p2tWv3cZnnOiQ=
    Windows Product ID: 00346-OEM-8925031-53381
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    ID: {83C4C5AD-626D-4EF5-B27C-846682371B94}(3)
     


    There doesn't appear to be anything wrong here - you probably simply need to activate by phone.
    telephone activation.
     Click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    sir.. "follow the instructions-but when asked which service you require by the telephone, do NOT reply - this should force an operator to respond, who can deal with you" 

    Must i call the toll-free number given? Then proceed to step 2? Sorry sir, i'm really not familiar with this method of activation and is this service free of charge?

    Wednesday, July 20, 2011 1:18 PM
  • "chabita" wrote in message news:fa0b35ac-2893-4b61-bf43-5571afb7accd...
    "chabita" wrote in message news:2bfdfe9f-9dd1-4e8f-bc37-cedd8ad2157c...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T2GJW-QDPHX-DQM44
    Windows Product Key Hash: Vr/GPzxvZL2S+8p2tWv3cZnnOiQ=
    Windows Product ID: 00346-OEM-8925031-53381
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.002
    ID: {83C4C5AD-626D-4EF5-B27C-846682371B94}(3)
     


    There doesn't appear to be anything wrong here - you probably simply need to activate by phone.
    telephone activation.
     Click on the Start button
    in the Search box, type
    SLUI   4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    sir.. "follow the instructions-but when asked which service you require by the telephone, do NOT reply - this should force an operator to respond, who can deal with you" 

    Must i call the toll-free number given? Then proceed to step 2? Sorry sir, i'm really not familiar with this method of activation and is this service free of charge?


    Yes - call the toll-free number - there is no charge for the service.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 1:46 PM
    Moderator
  • Thank you so much sir. I did call the toll-free number but the service is offline as of the moment so maybe i'll try to call again tomorrow morning. I'll update this page if ever i have further questions but for now,, thank you so much for the help.
    Wednesday, July 20, 2011 1:57 PM