Windows validation error RRS feed

  • Question

  • I come home this morning, and i get a little message that says 'windows is protecting you by limiting the functions on microsoft vista'. I have now come to find out that this, is in fact, not true. My copy of vista is genuine, i dont have the cd used to install it so i cant re-install, and the validation tool says my windows is not genuine. heres the diagnostic data.


    Diagnostic Report (1.7.0069.0):
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    ID: {B5C6DD6B-4DF9-4A52-97D0-BEB48E8E4AEC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: M:20080321121604220-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B5C6DD6B-4DF9-4A52-97D0-BEB48E8E4AEC}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-2952464612-964830049-2719168113</SID><SYSTEM/><BIOS/><HWID>08323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65811</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 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





    Look, I'm a college student with my graduation papers coming up, and i need a working computer. I bought this machine instead of making it because i expected the newest, most updated software that microsoft offers to the public to actually work. please do your best to move this along as swiftly and painlessly as possible so i dont throw this 900 dollar paperweight on the freeway and go buy a mac.

    thank you.





    Friday, March 21, 2008 7:45 PM


  • Helli Mandro,



    Vista is in, what we call, a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.


    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.


    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.


      From your Diagnostic Report, I see you have a On Disk type Mod-Auth. Meaning there is a critical system file (in your case rpcrt4.dll) that has either been Modified or has become Corrupt. You can see this file listed in your Diagnostic Report by looking for the words "File Mismatch:" under the "File Scan Data-->" line


        To resolve the issue, we need to replace the bad file with a unmodified/uncorrupted (known good) copy. You have 2 option to choose from, to do this:


    A) Re-install a past Update that contains this file, which for file rpcrt4.dll would be update KB933729. Unfortunately, most Vista updates can only be installed once. If you were to try to install an update that has already been installed on a system, you will usually get the error "This update does not apply to your system". So, to get around this, you will need to uninstall the update and then re-install the update. To do so, please follow the below steps:


    1)  Try installing update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en if you receive the error "This update does not apply to your system" then Vista isn't going to allow you to re-install this update, so you will need to uninstall it first, then reinstall. (Continue to step 2)


    2) Log into Vista in Safe Mode

    3) Click 'Start' button, then Click 'Control Panel'.

    4) Click 'Classic View' in the upper right of the Control Panel window.

    5) Double-Click the icon named 'Programs and Features'.

    6) Click the 'View installed updates' link in the upper right of the Program and Features window.

    7) It may take some time for the list of Updates to appear, please wait.

    8) Right-Click on the update 'KB933729' and select 'Unistall'.

    9) Reboot into Normal Mode

    10) Install update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en



    B) Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File rpcrt4.dll should be included in the SP1 install.

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that rpcrt4.dll is, in fact, included in SP1. So if this option does not resolve the issue, please see option A).


    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, March 21, 2008 8:59 PM