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Activation Loop RRS feed

  • Question

  • I have a compaq Presario 1245 laptop That has Windows xp on it. It was never activated at first since as soon as we installed it, got a new computer. Now to my knowledge this laptop has nothing on but the basic programs with the ORGINAL Windows XP Home edition files (My computer, My documents, etc)
    I put in the key to the activation stuff (Lucky enough still had the very same CD and went through saying it was activated. It logged me off, and I try to log in, tells me there was a problem reading license to prove activation and such, and to activate, I press yes to get "This Windows is already activated." I press okay and it logs me off, Now If I press no when it prompts activation I stay logged off.
     
    Note: I have tried and I cannot get the diagnostics on the laptop since I cannot even log in. (Let me know if theres another option for this that could help you find issue.)


    -Kaz
    Monday, September 8, 2008 12:24 PM

Answers

  • KazinTatru,
     

    Some users, when they try to bring up the Windows Product Activation window, the window does not come up,  comes up but displays a “Fault Error”, comes up and is blank, or they can't get to a point to bring up the window due to the looping issue. 

    If one of these customer scenarios defines you, please see this post for a possible fix for your issue:

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1322791&SiteID=25

    If you are receiving the error "...the number of times you can activate Windows with this product key has been exceeded" while trying to Activation over the Internet, you are permitted to reinstall and activate XP as many times as you want to. This comes with the caveat that as long as your use of Windows XP is in compliance with the End User Licensing Agreement (EULA).  After a certain number of activations within a certain time period, automatic online activation will be suspended (This will also happen the first time you reinstall and activate some OEM versions of Windows XP), which will require that you do a Telephone Activation. To do so, rerun the Activate Windows Wizard and select "Activate my product using the telephone".  Follow the phone prompts.

    If the automated telephone activation is not accepted, you will be offered the option to speak with a live activation representative.  Choose that option.  The rep will ask a few questions for the purpose of confirming that you are still using your license for Windows XP in accordance with the EULA.  If this is confirmed, the rep will issue an activation code for you to enter into the Activation Wizard.


    Second, if the above fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    By clicking the link below, you will download the Microsoft Genuine Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Diagnostics Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for contacting us here in the WGA program forums.

    Rick, MS

    • Marked as answer by RickImAPC Monday, September 8, 2008 4:39 PM
    Monday, September 8, 2008 4:39 PM