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Validation failing and certain Microsoft software not functioning including WindowsXP update RRS feed

  • Question

  • I am just about to go off the deep end.  For some reason my Microsoft mouse, keyboard, and I think directx stopped working.  I also noticed that my Windows firewall would just turn off for no apparent reason and the widows update would not work.  I went to download an updated version of Directx and the computer would not validate.  I have gone through every test I could find including the MGA stuff.  Everything I run says that my software is genuine and validated except when I go to windows update and here http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en.  I also believe this is why I am getting errors with other Microsoft software.

     

    Please help!

     

    Here is a copy of my report.

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WKK73-KK6W2-TDMXG
    Windows Product Key Hash: er9ETt15vq/FJfmiaeRnTa2jjR4=
    Windows Product ID: 55277-OEM-2115336-13206
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F931F71B-6F37-4370-9996-995E082D185A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_70AFE6BE-1170-800401f3_70AFE6BE-116-800401f3_63BB5E84-433-800401f3_E2AD56EA-234-800401f3_16E0B333-80-800401f3_B4D0AA8B-911-800401f3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

    Friday, December 28, 2007 3:39 AM

Answers

  •  

    Hello Slaakker,

     

    This is an issue with your XML services on the computer.  If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.
    I will provide you the steps to resolve this XML issue.

     

     Fix (Part 1):

     

    1) Click “Start” button, then “Run”
    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
       (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)


       If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

     

     Fix (Part 2):

     

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
    2) From the files available, download “msxml3.msi”
    3) Double click the file and follow the steps to install.
    4) Click “Start” button, then “Run...”
    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
     

     Please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Please let us know if the above steps resolved your issues. Have a great weekend.  


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Friday, December 28, 2007 6:51 PM
  • Great!!! We are glad you are operational again :-).

     

     

    Stephen Holm, MS

     

    Monday, December 31, 2007 11:09 PM

All replies

  •  

    Hello Slaakker,

     

    This is an issue with your XML services on the computer.  If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.
    I will provide you the steps to resolve this XML issue.

     

     Fix (Part 1):

     

    1) Click “Start” button, then “Run”
    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
       (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)


       If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:

     

     Fix (Part 2):

     

    1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at:  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
    2) From the files available, download “msxml3.msi”
    3) Double click the file and follow the steps to install.
    4) Click “Start” button, then “Run...”
    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
     

     Please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Please let us know if the above steps resolved your issues. Have a great weekend.  


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Friday, December 28, 2007 6:51 PM
  • That seemed to fix the problem.  Thanks!

    I wonder what caused it to happen?
    Monday, December 31, 2007 7:49 PM
  • Great!!! We are glad you are operational again :-).

     

     

    Stephen Holm, MS

     

    Monday, December 31, 2007 11:09 PM