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Can't Install Office 2007 H&S on 2nd of two hard drives; Rejects product key RRS feed

  • Question

  • I have an HP computer with two hard drives and a dual-boot startup.  Drive #1 is a 32-bit running Windows 7.  Drive #6 is a 64-bit running Windows Vista  (Home Premium).  I bought and downloaded Office 2007 Home and Student edition last month.  I copied the download to a DVD (Image) on a boot disk.  I used that to install Office 2007 on Drive #1.  It worked.  The installation program accepted my Product Key (xxx.) I activated it O. K.  The Product Identification Number of the installed system on Drive #1 is: 81602-911-0239115-68090.

    I tried using the same boot DVD after rebooting onto Drive #6.  It went through the starting download and subroutines and got me to the product key entry screen.  It wouldn't accept the product key I'd used on Drive #1 for some reason and I had to abort out of the installation program.  I've tried it 4or 5 times.  I've consulted Microsoft troubleshooter screens without finding anything which will straighten out the problem.
    • Edited by Darin Smith MS Friday, August 14, 2009 3:18 PM Never post a Product Key on a Public Forum
    Thursday, August 13, 2009 6:16 PM

Answers

  • Hello Robert,

    Installation problems with Office products downloaded from Microsoft or purchased in retail packaging are directly supported by Microsoft for free for a scertain amount of time.

    Please follow this link to start a support request for your Office 2007 H&S installation issue:  http://support.microsoft.com/gethelp/default.aspx?content=ph;en-us;8753

    Good Luck!


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, August 14, 2009 3:06 AM