Reactivation required for no apparent reason RRS feed

  • Question

  • I recently purchased a new laptop, and promptly reformatted the hard drive so I could customize the partitions.  When I reinstalled Windows Vista Home Premium that came with the laptop, I could not activate online and had to use the phone service.  Today, after no significant hardware changes (since first activation I've added a mouse and installed newer drivers, but no other hardware) Vista told me I had 3 days to reactivate my copy.  Again, I had to go through by phone because I couldn't do it online.  My Vista is now activated again, but I don't appreciate having to relay a 54 digit product ID twice and then type in the confirmation ID every couple of weeks.  How can I avoid having to reactivate for no reason / is there a way to allow me to activate over the internet? because I don't appreciate the hassle.

    MGA Diag output:

    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: 0x1
    Windows Product Key: *****-*****-7H33W-VKFPH-XC3VR
    Windows Product Key Hash: GwfEFrmMtNKyijJuJWYfuGzS2IY=
    Windows Product ID: 89578-OEM-7214984-97290
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 44fd6b3d-a6b5-4352-8706-b463291ba2f2
    Is Admin: No
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>44fd6b3d-a6b5-4352-8706-b463291ba2f2</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-XC3VR</PKey><PID>89578-OEM-7214984-97290</PID><PIDType>8</PIDType><SID>S-1-5-21-1490766096-3017997079-397847637</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5100     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.70</Version><SMBIOSVersion major="2" minor="4"/><Date>20061207000000.000000+000</Date></BIOS><HWID>7C333507018400EE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 
    Sorry if I sound pissed off, thank you for any help!
    Wednesday, February 28, 2007 4:38 PM


All replies

  • Same thing happened to me today. Had Vista Home Premium validated for almost 3 weeks now and today I noticed that the welcome center said that I had 3 days left to validate. I tried online but it did not work. I had to phone in and validate that way. I asked the girl on the phone about the problem buy she did not know anything. She told me to phone a toll free number that she gave me for Canada here to ask my question. I have not phoned yet because I noticed that a lot of other people having the same problem.

    Micosoft where are you with a fix for this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Thursday, March 1, 2007 6:03 AM
  • This answers my exact question. A couple of days ago I posted in here asking if a new computer that comes preloaded with Vista (from Dell, for example) would require activation when you wipe the drive and reinstall the copy that comes with it.

    A Microsoft mod deleted the question as being "off topic". Which obviously as much as confirmed that yes, they really are doing this to people. Lets see how long this thread lasts.

    Glad to at least have an official confirmation. Needless to say I'll probably need to buy a Macbook Pro instead. I'm not crazy about being treated like a criminal, nor having a kill switch in my operating system.
    Thursday, March 1, 2007 3:25 PM
  • If your question was deleted as off topic it's because this forum is for validation issues, which this is not.  I hope you can understand that we can't be cross-trained on every issue that might occur, so we can't answer general licensing questions which is what you posted.  Please check out this forum announcement for the many other places you can get assistance on Vista issues: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1165788&SiteID=25


    Thursday, March 1, 2007 11:52 PM
  • My hunch is that this KB http://support.microsoft.com/default.aspx/kb/931573 might have something to do with your issue, but this is validation issues forum so please contact Product Support Services if you need further assistance.  Thank you!

    Thursday, March 1, 2007 11:53 PM