Problems with Windows 7 validation RRS feed

  • Question

  • Good night,

    i'm trying to install windows media player 11, which asks for Windows 7 validation. I'm receiving a screen saying that only the following Windows versions are supported at this moment:

    • Windows XP Home Edition
    • Windows XP Professional
    • Windows XP Starter Edition
    • Windows XP Media Center Edition
    • Windows XP Tablet PC Edition
    • Windows Vista
    In this case, what can i do to install Windows Media Player. For the sake of time, follows my Microsoft Genuine Advantage Diagnostic Tool log:

    Diagnostic Report (1.9.0011.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JVK98-2Q7B3-WMCHH
    Windows Product Key Hash: F0rX5nEbvn8LwAoJCOQh4KDiu60=
    Windows Product ID: 00432-076-1703647-86569
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.2.0.000
    ID: {5A243FF4-458F-4B27-B69D-EADA205884BC}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Microsoft Windows XP
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5A243FF4-458F-4B27-B69D-EADA205884BC}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.2.0.000</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WMCHH</PKey><PID>00432-076-1703647-86569</PID><PIDType>5</PIDType><SID>S-1-5-21-2090580770-3351155192-304428850</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P35-DS3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090618000000.000000+000</Date></BIOS><HWID>90BB3607018400EA</HWID><UserLCID>0416</UserLCID><SystemLCID>0816</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>A0F5A757A0636BE</Val><Hash>bCoMF3R7pd+4wPBqBbDJDTzNs4o=</Hash><Pid>81608-863-7470424-65709</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versão do serviço de licença do software: 6.1.7600.16385

    Nome: Windows(R) 7, UltimateN edition
    Descrição: Windows Operating System - Windows(R) 7, RETAIL channel
    Identificação da Ativação: dca01e19-01f5-4ce1-98b1-35fb7a323806
    Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID estendido: 00432-00172-076-170364-00-1046-7600.0000-3492009
    Identificação da Instalação: 010163629396806252261691844721182800065025690211179612
    URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338
    URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339
    URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341
    URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340
    Chave do Produto (Product Key) Parcial: WMCHH
    Status da Licença: Licenciado
    Contagem de rearmação restante do Windows: 3
    Hora confiável: 17/12/2009 23:46:44

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PmRef        CpuPm

    Friday, December 18, 2009 1:56 AM


  • Windows 7 natively includes WMP 12.  You cannot install WMP 11 in Windows 7 since it is not compatible.
    Carey Frisch
    • Marked as answer by Darin Smith MS Friday, December 18, 2009 6:37 PM
    Friday, December 18, 2009 3:56 PM
  • Not in this case... my version is the N version, said to not have the media player included. Another option is to install the WMP 12. I couldnt find it at windows update. Another option?

    Media Feature Pack for Windows 7 N

    Carey Frisch
    • Marked as answer by Darin Smith MS Monday, December 21, 2009 7:27 PM
    Sunday, December 20, 2009 2:25 AM

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