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    Hi,

    This morning my computer performed an automatic update when I opened it. Then told me "this copy of Windows is not genuine."

    Error: 0xC004F009 (grace time expired)

    The mmga file is: (Please help!!!)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WHH9X-DPMP2-2GM4R
    Windows Product Key Hash: iTdsKVousdPnJsXYBBFDSyhtJBE=
    Windows Product ID: 00371-177-0042456-85573
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {A7CD9124-418B-4B3C-9FF4-07C2BD8FD0E9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A7CD9124-418B-4B3C-9FF4-07C2BD8FD0E9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2GM4R</PKey><PID>00371-177-0042456-85573</PID><PIDType>5</PIDType><SID>S-1-5-21-1495335242-2166604673-3949795748</SID><SYSTEM><Manufacturer>innotek GmbH</Manufacturer><Model>VirtualBox</Model></SYSTEM><BIOS><Manufacturer>innotek GmbH</Manufacturer><Version>VirtualBox</Version><SMBIOSVersion major="2" minor="5"/><Date>20061201000000.000000+000</Date></BIOS><HWID>0AB93607018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9E9FD7E595B4712</Val><Hash>iTqLBpYw7YhUmYvbH+xPYhf7Kq4=</Hash><Pid>81599-905-1789737-65060</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-004245-00-1033-7600.0000-1932010
    Installation ID: 007482386223815151264405413221266470808772108954889283
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2GM4R
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 7/12/2010 11:20:13 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:26:2010 11:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAnJ+sIbyt5rckZlzZdug6eOrOdD4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      FACP   VBOX    VBOXFACP
      SSDT   VBOX    VBOXCPUT

     

    Monday, July 12, 2010 4:23 PM

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    Doing the activation over the phone fixed the problem.... only Windows...

    Thanks for your help!!!

     

     

    Monday, July 12, 2010 7:36 PM
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    Hi CD3,

      I have checked the product key listed in the above Diagnostic Report and it shows as Valid and Genuine.

      It also shows a number of Activations.  This is ok, but it may mean that you need to Activate by Phone instead of over the internet.  Please give this a try.

      Note: There is a possibility that when you call, the Automatic Phone Prompt won't be able to process the Activation. If so, call again, but this time don't enter anything into the phone prompt, this should force it to transfer you to a Live Activation rep that will assist you in Activating.

    Tell us how this worked for you,

    Darin MS
    Monday, July 12, 2010 7:14 PM

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    Hello CD3,

    Looks like you just need to activate.

    Press the Windows Key and Pause/Break on the keyboard at the same time to bring up the System Properties page,  scroll down to the bottom and click on the Activate Windows link.

    Let us know how you do.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, July 12, 2010 4:41 PM
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    It didn't work.

    It says: "The product key you typed cannot be used to activate windows on this computer."

    I also tried retyping the product key and didn't work either.

    I DO have a genuine copy. I have the CD and all!!

    Please help, thank you!!!

    Monday, July 12, 2010 6:00 PM
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    Hello CD3,

    That's one of the error messages you get when you do a clean installation of Windows 7 using retail upgrade media.

    Upgrade licenses for Windows 7 have to be started from within the Operating System that is being upgraded.

    Just to be sure please verify that:

    1.  The product key you are entering is the one printed on the yellow-orange Proof of License label that was inside your retail package.

    2.  The type of Windows license you have is an upgrade.  Will be abbreviated UPG on the Certificate of Authenticity and will be noted on both the outer packaging and on the installation disc.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

    Monday, July 12, 2010 6:06 PM
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    Thank you Dan!

    1. the product key I am entering it is the one printed on the yellow-orange Proof of License label that is inside the retail package.

    2. The  Windows license I have it is an upgrade. But I don't see that "UPG" anywhere in the outer packaging... The box outside says "Windows 7 Professional" and the disc says: "Includes Windows Anytime Upgrade"

     

    Monday, July 12, 2010 6:16 PM
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    Hello CD3,

    I think I made a mistake when I wrote that the error message is one that you get when you do a clean installation of Windows 7 with an upgrade license. :-(

    After looking again I noticed that this particular installation looks to be on a virtual machine.  Is or was this license for Windows 7 Professional installed on any other computer besides the now operational virual machine?  I'm doing some searching and I see that the text of the error message you're getting is most common when the product key has been used too many times.

     

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, July 12, 2010 6:57 PM
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    Hi CD3,

      I have checked the product key listed in the above Diagnostic Report and it shows as Valid and Genuine.

      It also shows a number of Activations.  This is ok, but it may mean that you need to Activate by Phone instead of over the internet.  Please give this a try.

      Note: There is a possibility that when you call, the Automatic Phone Prompt won't be able to process the Activation. If so, call again, but this time don't enter anything into the phone prompt, this should force it to transfer you to a Live Activation rep that will assist you in Activating.

    Tell us how this worked for you,

    Darin MS
    Monday, July 12, 2010 7:14 PM
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    Thanks s much for your help!!

    I do use this Windows 7 in a virtual machine, but I have only use it once (for the virtual machine) and nowhere else.

    I will try the phone system and let you know,

    Thanks!!!

     

     

    Monday, July 12, 2010 7:17 PM
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    Doing the activation over the phone fixed the problem.... only Windows...

    Thanks for your help!!!

     

     

    Monday, July 12, 2010 7:36 PM