Answered by:
Windows Vista Build 6002 This copy of Windows is not genuine

Question
-
I am trying to sort out a Dell laptop for a friend. It has the "not genuine" message, but this has recently appeared. It is an OEM version of Vista Business. I have tried entering the activation code from the label on the PC, but Windows say it is invalid.
MGADiag output is below, can anyone offer any suggestions please?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
Windows Product ID: 89576-OEM-7332141-00054
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {04464A6A-9008-4160-BF99-A006C47EDE97}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.101014-0432
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{04464A6A-9008-4160-BF99-A006C47EDE97}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-3600068776-1778088650-2106493115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1700 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="4"/><Date>20080130000000.000000+000</Date></BIOS><HWID>FF303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89576-00146-321-400054-02-2057-6000.0000-0762008
Installation ID: 019774527174508856750922879361395181469650315645170355
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: WRMG7
License Status: UnlicensedWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRiMiKfJCB4Z1j5ftVazEaDbFsa5NZK8vQsMdig3H6sViqFOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
SSDT PmRef CpuPmFriday, March 4, 2011 9:25 PM
Answers
-
System restore seems to have fixed it. Sorry if I wasted too much of your time.
- Marked as answer by Darin Smith MS Tuesday, March 8, 2011 9:07 PM
Sunday, March 6, 2011 1:44 PM
All replies
-
"RobWildridge" wrote in message news:152b6cbe-0e10-4d0f-a1a8-06f13b4c55d2...
I am trying to sort out a Dell laptop for a friend. It has the "not genuine" message, but this has recently appeared. It is an OEM version of Vista Business. I have tried entering the activation code from the label on the PC, but Windows say it is invalid.
MGADiag output is below, can anyone offer any suggestions please?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
Windows Product ID: 89576-OEM-7332141-00054
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010100.2.0.006Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, OEM_SLP channel
Partial Product Key: WRMG7
License Status: Unlicensed
What version and edition of Windows does the COA sticker on the case say it's valid for?If it's Vista Business, then try this....
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Edited by Noel D PatonModerator Saturday, March 5, 2011 7:17 AM Typo
Saturday, March 5, 2011 6:54 AMModerator -
The sticker says "Windows Vista Business OEMAct", but when I try that code, I get a message "The product key you have entered does not appear to be a valid Windows Vista product key".
Saturday, March 5, 2011 7:11 PM -
"RobWildridge" wrote in message news:c038e43f-905c-46a7-a4a9-1ff889845b46...
The sticker says "Windows Vista Business OEMAct", but when I try that code, I get a message "The product key you have entered does not appear to be a valid Windows Vista product key".
Ooops - I see I forgot to add the fox in my last post - sorry!
Here it is....This error is usually the result of corruption in the Licensing store - and the solution is to recreate the store.
Please try the below steps to recreate the Store files. This may resolve the issue.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key on the sticker on the side or bottom of the PC (some laptops may have the sticker located in the battery compartment) To Activate, please use the Activate by Phone option.
Once complete, please post back with a new MGADiag report
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, March 6, 2011 2:48 AMModerator -
Still getting the same problem: Windows says the key isn't valid, and I enter the key from the sticker and am told "The product key you have entered does not appear to be a valid Windows Vista product key".
There are a few other problems on this machine, so I may try restoring to the factory image and see if that helps at all. I've included the current MGADiag report. It might take a while, as I think he needs the laptop back on Monday.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
Windows Product ID: 89576-OEM-7332141-00054
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {04464A6A-9008-4160-BF99-A006C47EDE97}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.101014-0432
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{04464A6A-9008-4160-BF99-A006C47EDE97}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-3600068776-1778088650-2106493115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1700 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="4"/><Date>20080130000000.000000+000</Date></BIOS><HWID>FF303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRiMiKfJCB4Z1j5ftVazEaDbFsa5NZK8vQsMdig3H6sViqFOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
SSDT PmRef CpuPmSunday, March 6, 2011 11:57 AM -
"RobWildridge" wrote in message news:9e7b337b-9377-4782-b049-93137215d57e...
Still getting the same problem: Windows says the key isn't valid, and I enter the key from the sticker and am told "The product key you have entered does not appear to be a valid Windows Vista product key".
There are a few other problems on this machine, so I may try restoring to the factory image and see if that helps at all. I've included the current MGADiag report. It might take a while, as I think he needs the laptop back on Monday.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
Windows Product ID: 89576-OEM-7332141-00054
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010100.2.0.006
The only thing I can think of is that you are somehow misreading the characters in the Key - make sure that you aren't confusing 8/B, 0/O/Q, V/Y/U, etc.Use a bright light, and a magnifier.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, March 6, 2011 1:28 PMModerator -
System restore seems to have fixed it. Sorry if I wasted too much of your time.
- Marked as answer by Darin Smith MS Tuesday, March 8, 2011 9:07 PM
Sunday, March 6, 2011 1:44 PM -
"RobWildridge" wrote in message news:3b9ad790-06f8-40d0-a216-b47a330943a7...System restore seems to have fixed it. Sorry if I wasted too much of your time.On the contrary - it's always good news to hear of a problem solved!
Please post a new MGADiag report so that we can check the status.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, March 6, 2011 3:30 PMModerator -
Thank you.
Here it is:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
Windows Product ID: 89576-OEM-7332141-00054
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010100.0.0.006
ID: {ADEC294E-B06D-492A-BAC8-DEFFEC391CF2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071009-1548
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ADEC294E-B06D-492A-BAC8-DEFFEC391CF2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WRMG7</PKey><PID>89576-OEM-7332141-00054</PID><PIDType>2</PIDType><SID>S-1-5-21-3600068776-1778088650-2106493115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1700 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="4"/><Date>20080130000000.000000+000</Date></BIOS><HWID>49323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6000.16509
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89576-00146-321-400054-02-2057-6000.0000-0652011
Installation ID: 019774527174508856750922879361395181469650315645170355
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: WRMG7
License Status: LicensedWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRiMiKfJCB4Z1j5ftVazEaDbFsa5NZK8vQsMdig3H6sViqFOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
SSDT PmRef CpuPmSunday, March 6, 2011 3:53 PM -
"RobWildridge" wrote in message news:f0e4f464-07c1-4fde-b73a-1af34ae6ee33...
Thank you.
Here it is:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VRCTY-3V3RH-WRMG7
Windows Product Key Hash: l2HYuM058SkcIU57PqWaCOL7rEU=
Windows Product ID: 89576-OEM-7332141-00054
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010100.0.0.006
Licensing Data-->
Software licensing service version: 6.0.6000.16509
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89576-00146-321-400054-02-2057-6000.0000-0652011
Installation ID: 019774527174508856750922879361395181469650315645170355
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: WRMG7
License Status: Licensed
The only error I can find is the Cached validation code - to get rid of that, you should manually validate your installation at www.microsoft.com/genuine/validate
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, March 6, 2011 4:24 PMModerator