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"Incorrect Product Key" Dell Dimension 2400 Raw Setup RRS feed

  • Question

  •  

    Recently, I found that I had quite a few viruses on my computer. I got an antivirus program and removed the viruses; unfortunately after I rebooted the computer would not start. I attempted to run the Dell System Restore partition but found that it had been corrupted. I did not have an XP cd that came with the computer. I did however have a cd from another computer I built. 


    I first used the XP Home CD to run a sytem repair, but this only came up with minimal fixes and the computer ran ultra slow. I went and talked to the "Geek Squad" at Best Buy and they told me that I should do a raw setup of Windows XP.

     

    I than formatted the hard drive and ran the setup using the XP Home product key from the COA sticker on the side of the Dell PC that I was attempting to re-setup. (This is the product ID that came with this pc and worked with the factory setup).

     

    After the setup completed and I setup the hardware dirvers I attempted to activate it. I received an "Incorrect Product Key" notice. Now I know this is the same Product Key that came with this PC. So I attempted to re-enter it off the side of the computer. Still incorrect.


     

    I am now at my wits' end, and I don't know what to do.

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-JK3VJ-G9RFF-MWTX3
    Windows Product Key Hash: UJt+axtNCgG9djgxGO6ec/iU1x8=
    Windows Product ID: 55277-OEM-2148562-23869
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {19184146-96C2-41D1-AE90-BF35ED432855}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{19184146-96C2-41D1-AE90-BF35ED432855}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MWTX3</PKey><PID>55277-OEM-2148562-23869</PID><PIDType>3</PIDType><SID>S-1-5-21-1957994488-1035525444-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2400               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20030731000000.000000+000</Date></BIOS><HWID>5530304F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dimension 2400</model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Saturday, August 11, 2007 6:01 AM

Answers

  • MJHankel,

     

    When doing a clean installation of XP on a major manufacturer's computer and you do not use the Recovery CD or Reinstallation CD, but instead use a generic systembuilder/OEM CD, it is expected that you will not be able to automatically activate online.

     

    Just follow Stephen's instructions for doing a Telephonic Activation.

     

    Tuesday, August 14, 2007 2:09 AM

All replies

  • MJ Hankel

     

     

    Please activate Windows XP by calling a Microsoft customer service representative. The Activation Wizard displays the toll free number that you can dial.

    To contact a Microsoft customer service representative and activate Windows by phone, follow these steps:

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”, and then click “Activate Windows”.
    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then click “Next”
    .
    4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.
    Note:  The number appears now and differs based on the location that you select.

    5. Once activation is completed and you receive the following message, click “OK”.
    You have successfully activated your copy of Windows.
    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890
    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.If you are done with the activation, kindly proceed in validating the copy of your software by going to http://www.microsoft.com/genuine .  Click “Validate Windows” button.
    Please post again if you need further assistance. Thank you.


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Monday, August 13, 2007 11:48 PM
  • MJ Hankel,

     

         What Windows Version originally came with your Dell system? There are a couple available options you have. First you may purchase the WGA Kit for $149 dollars. Second is calling Dell Technicial support and ordering the reinstallation media software which came with the system originally. 

     

    Recovery Software CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    I have included their contact information here for your convenience:  800- 624-9896

     

    http://search.dell.com/index.aspx?s=gen&c=us&l=en&ec=k&ira=False&cat=sup&advsrch=False  http://www.supportforyourpc.com/tools/get_article.asp?aid=1293

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

    Monday, August 13, 2007 11:56 PM
  • MJHankel,

     

    When doing a clean installation of XP on a major manufacturer's computer and you do not use the Recovery CD or Reinstallation CD, but instead use a generic systembuilder/OEM CD, it is expected that you will not be able to automatically activate online.

     

    Just follow Stephen's instructions for doing a Telephonic Activation.

     

    Tuesday, August 14, 2007 2:09 AM