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Error 0xC004D401 RRS feed

  • Question

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    I just bought a HP notebook three weeks ago. During the first week the notebook was working fine. Then i began to get pop ups saying i had an error code 0xC004D401.

     

    The messages sometime appear just after i log on and wen i click "learn more online" an internete explorer browser appears but it doesnt manage to connect to the site. Once i close the pop up im automatically logged out and i hve to restart the computer in order to log in.

     

    Other times it appears during normal use.

     

    On the 27/01/08 i did a system restore to an earlier date and i was able to validate my vista. however a message did come up saying it was not a complete systm restore.

     

    On the 28/01/08 wen i tried to log in the pop up appeared once more.

     

    And today the message continually pops up. i tried validating but it says that vista is not genuine.

     

    I don't have any of the conflicting softares mentioned in the forums.

     

    i ran a Microsoft Genuine Advantage Diagnostic Tool (1.7.0062.0) and these are the results:

     

    Diagnostic Report (1.7.0066.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Online Validation Code: 0xc004d401

    Cached Validation Code: N/A, hr = 0xc004d401

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89578-OEM-7332157-00061

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.003

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {0D80A602-E889-47AD-A668-91F035796605}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.071009-1548

    TTS Error: K:20080127164332915-M:20080129144537327-

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: N/A

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{0D80A602-E889-47AD-A668-91F035796605}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-4011408881-1236036245-610556585</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2500 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.13   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070810000000.000000+000</Date></BIOS><HWID>90313507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>4AC135885A7AF78</Val><Hash>+rw+JGwedK/D+WXbLxK1rpDa0uQ=</Hash><Pid>81605-956-9035722-65064</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Spsys.log Content: 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

     If anyone could help me it would greatly be appreciated

     

    Tuesday, January 29, 2008 4:26 AM

Answers

  • Hello Oliva Tang,

     

    Vista is in, what is called a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by random file corruption, a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occure.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

    Because there are No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, I believe your issue is an In Memory Mod-Auth. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition means it is incompatible with Vista.

     

    In addition to why a Tamper occurs, it's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

    Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

       

      (year)  (month) (day) (time in 24format) (millisecond)
    M:2008   01       29         1445               37327-

     

    I see you also have a "K" type tamper. The K stands for Kernel. Kernel tampers are usually not serious and will most likely go away once the Mod-Auth tamper is resolved.


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1) Login to Vista and select the option that launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the “System Stability Chart” above the date 01/29

    6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 01/29/2008"

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 01/28/2008, 01/27/2008 and 01/26/2008

     

      This could tell us what programs were installed on or around the Tamper date and should help you  narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 01/29/2008, this process may not be helpful.  Also, the Tamper Time Stamp is updated each time you receive a Tamper error, so think back to the date you first experianced the issue and follow the above steps using that date instead. The removal of any application you may have installed recently could go a long way to troubleshooting this issues as well since it may fall outside of the 3 day time frame described above.

    Lastly, in addition to the list of incompatible programs found un the URL above, I just received a confirmed report that a program called 'diskeeper lite' may cause this type of issue

     

     PC Tools Firewall Plus version 3.0.0.52 (with Anti-Injection Protected option enabled) has also been found to cause this type of issue, as well. PC Tools has fixed the problem.  On the PC Tools forums (http://www.pctools.com/forum/showthread.php?s=7e262d016b2a208f58a2d03143ba90a0&t=49501&page=2), they state:

     

    In order to make sure you have the latest version, you can make a simple test after installation.
    Test 1:
    a. Restart the machine
    b. Try to perform Smart Update (if no files appear then you have the latest)

    Test 2:
    a. Go to the FW directory (normally C:\Program Files\PC Tools Firewall Plus) and check that:
    FirewallWrapper.dll version is 3.0.0.53
    FWService.exe version is 3.0.0.53
    FwHook.dll version is 1.0.44.0
    sdwvhlp.dll version is 1.0.0.2

    If the files version does not match try to Smart Update.

     

    So if you have PC Tools Firewall Plus version 3.0.0.52 installed on your computer, please follow the above directions for updateing to the most recent version.

     

    Thank you,

    Darin Smith

    WGA Forum Manager


     

    Tuesday, January 29, 2008 9:32 PM

All replies

  • Hello Oliva Tang,

     

    Vista is in, what is called a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by random file corruption, a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occure.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

    Because there are No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, I believe your issue is an In Memory Mod-Auth. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition means it is incompatible with Vista.

     

    In addition to why a Tamper occurs, it's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

    Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

       

      (year)  (month) (day) (time in 24format) (millisecond)
    M:2008   01       29         1445               37327-

     

    I see you also have a "K" type tamper. The K stands for Kernel. Kernel tampers are usually not serious and will most likely go away once the Mod-Auth tamper is resolved.


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1) Login to Vista and select the option that launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the “System Stability Chart” above the date 01/29

    6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 01/29/2008"

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 01/28/2008, 01/27/2008 and 01/26/2008

     

      This could tell us what programs were installed on or around the Tamper date and should help you  narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 01/29/2008, this process may not be helpful.  Also, the Tamper Time Stamp is updated each time you receive a Tamper error, so think back to the date you first experianced the issue and follow the above steps using that date instead. The removal of any application you may have installed recently could go a long way to troubleshooting this issues as well since it may fall outside of the 3 day time frame described above.

    Lastly, in addition to the list of incompatible programs found un the URL above, I just received a confirmed report that a program called 'diskeeper lite' may cause this type of issue

     

     PC Tools Firewall Plus version 3.0.0.52 (with Anti-Injection Protected option enabled) has also been found to cause this type of issue, as well. PC Tools has fixed the problem.  On the PC Tools forums (http://www.pctools.com/forum/showthread.php?s=7e262d016b2a208f58a2d03143ba90a0&t=49501&page=2), they state:

     

    In order to make sure you have the latest version, you can make a simple test after installation.
    Test 1:
    a. Restart the machine
    b. Try to perform Smart Update (if no files appear then you have the latest)

    Test 2:
    a. Go to the FW directory (normally C:\Program Files\PC Tools Firewall Plus) and check that:
    FirewallWrapper.dll version is 3.0.0.53
    FWService.exe version is 3.0.0.53
    FwHook.dll version is 1.0.44.0
    sdwvhlp.dll version is 1.0.0.2

    If the files version does not match try to Smart Update.

     

    So if you have PC Tools Firewall Plus version 3.0.0.52 installed on your computer, please follow the above directions for updateing to the most recent version.

     

    Thank you,

    Darin Smith

    WGA Forum Manager


     

    Tuesday, January 29, 2008 9:32 PM
  •  

    Hi Darin

     

    I did everything exactly as you told me to and the only installations made on the 29/01/08 made has been a "Generic volume shadow copy" Version 6.0.6000.16368" driver install.

     

    This installation seems to be repeated everyday though i am unsure of which program it applies to and what it is exactly.

     

    The only thing that I update everyday is my antivirus software; "Rising Antivirus"

     

    Could this be the program causing all the problems? And if so should i uninstall it?

    Wednesday, January 30, 2008 10:04 AM
  • Hello Olivia,

     

      The key to the whole process is that whenever you experiance the issue, you know that the program that is causing it, is Running (at that moment) on your computer.

     

      I suggest looking at all the programs, that are running, when you experiance the issue and uninstall them, one at a time, till you no longer experiance the issue. At that point you know what program is causing the problem.

     

    Darin

     

    Thursday, January 31, 2008 12:43 AM
  • Hello Darin

     

    I uninstalled Rising Antivirus and i was able to validate my system.

     

    Thank you so much for all the help.

     

    Friday, February 1, 2008 1:12 PM