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Invalid product key although diagnostic confirms product genuine RRS feed

  • Question

  • Please help, below is my diagnostic report. I have the windows vista basic package and am trying to use word but unable as my product key is invalid. We have tried using the slui.exe 4 option, calling the contact number and entering the code provided but this confirms the code is invalid. I have also tried typing the product code from the COA directly into word when prompted but this also says that the product code is invalid. 
    Can you confirm how I resolve this issue? 


    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-6HVMF-TTJ34-P92J4

    Windows Product Key Hash: 7KRyNvkpDG8G18qCc8dsDeUtcCg=

    Windows Product ID: 89572-OEM-7332166-00042

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.002

    ID: {96C2D3C1-A057-40CF-99F0-DA83355D2EAE}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.091208-0542

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Jenson\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{96C2D3C1-A057-40CF-99F0-DA83355D2EAE}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P92J4</PKey><PID>89572-OEM-7332166-00042</PID><PIDType>2</PIDType><SID>S-1-5-21-422878199-3345145788-3061873687</SID><SYSTEM><Manufacturer>eMachines, inc.</Manufacturer><Model>eMG720 </Model></SYSTEM><BIOS><Manufacturer>eMachines</Manufacturer><Version>v0.3231</Version><SMBIOSVersion major="2" minor="5"/><Date>20090202000000.000000+000</Date></BIOS><HWID>32303507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.0.6001.18000

    Name: Windows(TM) Vista, HomeBasic edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89572-00146-321-600042-02-1033-6001.0000-3022009

    Installation ID: 005716973811401775312850294040552660554202953680450391

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: P92J4

    License Status: Licensed

    Windows Activation Technologies-->

    N/A

    HWID Data-->

    HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAJJSWVapVONfarJaa3jfy9NylQAva7axWRso=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC PTLTD APIC

    FACP INTEL CRESTLNE

    HPET INTEL CRESTLNE

    BOOT PTLTD $SBFTBL$

    MCFG INTEL CRESTLNE

    SLIC GATEWA SYSTEM

    ASF! OEMID OEMTBL

    SSDT SataRe SataAhci

    SSDT SataRe SataAhci

    SSDT SataRe SataAhci

    SSDT SataRe SataAhci

    Sunday, March 14, 2010 5:23 PM

Answers

  • The solution is quite simple - purchase a genuine copy of Microsoft Office.  The product key affixed to your computer is for Microsoft Windows Vista and not for Microsoft Office.  Apparently, the Microsoft Office version now installed was for a trial version only.
    Carey Frisch
    Sunday, March 14, 2010 10:31 PM
    Moderator