Microsoft office 2007 add ins RRS feed

  • Question


    I am running on the Vista operating system.  I am trying to download the add in to convert documents to a pdf file.  Everytime I try to validate the program, it tells me that it can not be completed.  I tried following the directions that it said to follow but there is no such data in my system.  I do have a genuine office 2007 and not a trial.  What do I do?
    Thursday, May 29, 2008 9:24 PM


  • teddydog,


                Please run http://www.microsoft.com/genuine and try to re-download the add in.  If this does not resolve the issue,we request all users to initially run the Genuine Diagnostics tool for further support of any Windows genuine advantage issues.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.


    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you, 


    Lori MS

    Monday, June 2, 2008 5:30 PM