why do i get a pop up box stating "Did not pass Genuine Winows Validation" maybe a victim of software counterfieting RRS feed

  • Question

  • Please help me.  I had tried installed a wireless router to my computer.  I kept having problems finding a signal.  I had a few friends help me out but unfortunately their fixes were only temporary.  it would work some times.   So no I just hooked up my desktop computer directly to my modem and skipped the wireless routher.  It is okay but Now i keep getting this "Counterfiet Error- Windows didnot pass Genuine validation.   I tried to find that program and uninstall.  I am not a computer whiz.  but whatever i did was useless and i think i uninstalled my windows media player.  (i am guessing about the windows media player,  because i tried to download some videos from my camera, and i received error message.  The pictures downloaded fine, but the videos had a problem. 

    I bought my computer from Dell about 4 years ago and i know all my programs are authentic.   Please help me remove this counterfit problem and reinstall my correct programs. 
    thank you
    Tuesday, August 4, 2009 4:16 PM


  • No reply form poster

    Closing thread as Answered.

    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, August 12, 2009 7:52 PM
    Wednesday, August 12, 2009 7:52 PM

All replies

  • Hello elvi g,

    Please refer to the link below and run the MGA Diagnostics tool:




    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.


    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.


    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering? We would expect yours to read, "Dell."

    4.  DO NOT post the full Product Key that may be printed on your CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 4, 2009 4:23 PM
  • No reply form poster

    Closing thread as Answered.

    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, August 12, 2009 7:52 PM
    Wednesday, August 12, 2009 7:52 PM
  • Diagnostic Report (1.9.0011.0):
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GQVVC-MKQYG-HP7YB
    Windows Product Key Hash: cVgs9lIYzD4rDbqoG0EbzgkUvKM=
    Windows Product ID: 55274-645-9687363-23517
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {79C7F539-9EA2-4CF2-8461-8952ACA15D07}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{79C7F539-9EA2-4CF2-8461-8952ACA15D07}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HP7YB</PKey><PID>55274-645-9687363-23517</PID><PIDType>1</PIDType><SID>S-1-5-21-1123561945-1715567821-725345543</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M. by More String</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1011.002</Version><SMBIOSVersion major="2" minor="3"/><Date>20040308000000.000000+000</Date></BIOS><HWID>0C8033E701846062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/></GANotification></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57931</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14D45:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->


    Grandma BB
    Thursday, August 13, 2009 1:31 AM
  • Dan Dan the IT Man,

    I was noticing that I had the same problem as Elvi g. Although I have a little different situation. I purchased my computer used and saw on my computer that it had Windows XP Professional sp2. I have had this computer for almost 2 years with not a glich in the operating system. But, 2 weeks ago everything changed. I did what I do every day and thats sign on and do my thing. This time I received a warning that " I may be a victim of software conterfeiting. This copy of Windows did not pass genuine Windows validation". And of course, I never received the CD for the Professional program. So through all my investigating this is what I have found out so far: the product key code was probably used in a large business and updates are no longer available (whatever that means). Now my original computer, EMachines T2958 came with Windows XP Home Addition but I do not have a CD for that either. Although I do have a recovery DVD for Emachines I can't find anything showing Windows XP Home. I have spoken to Customer Support at Emachines (they won't even give me the time of day, because I didn't purchase their computer from them and it's a 2004, and they just can't supply me with a recovery CD blah...blah blah) they were useless.  I have spoken to 3 different Customer Service professionals and 3 Technical Assistants within Microsoft Company. They are trying to help me, but I don't think they understand what I want to do. I just want to remove the Windows XP Pro and hopefully still have the Windows XP Home edition still installed on my computer. Is this a possible solution? Or do I have to actually buy new software?

    Thanks for your time and I look forward to hearing from you

    Grandma BB
    Grandma BB
    Thursday, August 13, 2009 2:37 AM