Dynamics 365 (on-premise): Unable to use "Email 2" in new Emails RRS feed

  • Question

  • Hi,

    I have a strange email-issue:
    I have Account#1 and Account#2 that both have "Email" and "Email 2" set.
    When I create a new email on Account#1 and type in the address for its Email2, the address won't resolve to Account:

    The email will be sent successfully and when I answer it back, it finds Account#1.
    The strange thing is that if I create a email on Account#2 and type in its Email 2, CRM resolves this address to the Account...!
    This also means that it is using its primary Email instead of Email 2.
    Anyone experienced this?


    Marius H. Enerud

    • Edited by morris80 Friday, May 12, 2017 8:12 AM
    Friday, May 12, 2017 8:10 AM