Answered by:
vista keeps tell me it's not genuine

Question
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I have followed all available info and it still happens at least twice a day.Now it says genuine but keeps telling me it's not genuine and my anti-virus shuts off because of it.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {86CCE281-E0AD-417A-81D3-51F62B604114}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.101014-0432
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{86CCE281-E0AD-417A-81D3-51F62B604114}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2640164608-3316237063-3838476405</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.8 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070418000000.000000+000</Date></BIOS><HWID>56323507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>bMk </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500204-02-1033-6000.0000-3262010
Installation ID: 014812002345367585236536604762983846285885994762281742
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: B9HD2
License Status: LicensedWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: MAAAAAEAAAABAAEAAwABAAAAAgABAAEAnJ/2j7DVhvey9VbKXN7y9CbauIKsVsj0OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL bMk
FACP DELL bMk
HPET DELL bMk
BOOT DELL bMk
MCFG DELL bMk
SSDT PTLTD POWERNOW
SLIC DELL bMk- Moved by Darin Smith MS Monday, May 30, 2011 5:25 PM Vista issue moved to the Vista forum (From:Windows 7 Genuine Advantage Validation Issues (Windows 7))
Monday, May 30, 2011 12:47 AM
Answers
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"pamlh1" wrote in message news:155929d1-cbe4-418c-996d-138e9cf0b985...
I have followed all available info and it still happens at least twice a day.Now it says genuine but keeps telling me it's not genuine and my anti-virus shuts off because of it.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
There's no obvious problems with your report - I suspect that what you're seeing is the result of a 'race condition' where two programs fight over possession of a file.These race conditions are almost impossible to troubleshoot, unless there's traces of them in the Event Viewer - but tend to disappear as quickly as they appear. Most seem to be related to the Anti-Virus in use, so either checking that it's properly updated, or changing it for an alternative may work.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Monday, May 30, 2011 6:03 PM
- Marked as answer by Darin Smith MS Friday, June 3, 2011 7:40 PM
Monday, May 30, 2011 5:47 PMModerator
All replies
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(MODS: please move this thread to the Vista Forum)
1) I can see nothing wrong with your report
2) You say that your AV shuts down at the same time as the notification comes up?
If that's the case, which A is it? The only one which may show similar signs is MSE - which doesn't actually shut down, but may start a 30-day countdown to correct the problem before it does actually shut down.
If your AV is anything other than MSE, then you almost certainly have some serious malware present
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, May 30, 2011 6:06 AMModerator -
"pamlh1" wrote in message news:155929d1-cbe4-418c-996d-138e9cf0b985...
I have followed all available info and it still happens at least twice a day.Now it says genuine but keeps telling me it's not genuine and my anti-virus shuts off because of it.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
There's no obvious problems with your report - I suspect that what you're seeing is the result of a 'race condition' where two programs fight over possession of a file.These race conditions are almost impossible to troubleshoot, unless there's traces of them in the Event Viewer - but tend to disappear as quickly as they appear. Most seem to be related to the Anti-Virus in use, so either checking that it's properly updated, or changing it for an alternative may work.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Monday, May 30, 2011 6:03 PM
- Marked as answer by Darin Smith MS Friday, June 3, 2011 7:40 PM
Monday, May 30, 2011 5:47 PMModerator