Wrong forums -
Safety Center Community
http://boards.msn.com/safetyboards/board.aspx?BoardID=225
Note also that Microsoft Security Essentials and Defender should not both be active, nor should there be any other active antivirus software on the PC with MSE.
You should never have more than one security product installed on the PC providing active protection/scanning. This can cause performance issues, system instability, and can hinder the effectiveness
of both products at providing protection.
Are you running Microsoft Security Essentials?
If so:
Start here -
https://support.microsoftsecurityessentials.com/
and select the link that says - I think my computer is infected - and then select the support option for phone (or email if phone is not offered for your region)
Or for email support in English:
https://consumersecuritysupport.microsoft.com/eform.aspx?productKey=pcsafetymalware&ct=eformts&supportLinkeformts=E-mail
If not:
If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See
http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your
local subsidiary Support site.
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
