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Office Professional 2007- non-genuine- 2 computers RRS feed

  • Question

  • HI
    I recently purchased Office Professional 2007 as a new shrinkwrapped product through an online auction / store site. I was under the impression that it could be installed on up to 3 computers so I installed it on my laptop and my home PC. Now I get that annoying message that this copy of office is not genuine. I have spent several hours hunting through the Microsoft genuine advantage site and following link after link after link to try to sort this out.

    Is my problem that I have installed it on 2 computers? If so, why is Microsoft so stingy that one person can't install Office on the 2 computers that he uses? Even though page 2 of the user terms on http://www.microsoft.com/about/legal/useterms/default.aspx says that it can be installed on a portable device for use by the single primary user of the licensed device? Both computers use the same internet connection here at home except when I connect the laptop using a mobile broadband dongle only occasionally.

    If that is my problem do I just uninstall Office from one of the computers? Will this resolve the issue? Will I have to uninstall both then reinstall on only one? What do I do?

    Cheers.
    Thank you for your help.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-X3JX7-4Q2HT-CC6HM
    Windows Product Key Hash: wEKe73WMhXR/A47kI/nGsRhXK88=
    Windows Product ID: 55277-OEM-2147016-37280
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {E01CD557-B6BE-4125-B09B-C6D48802DF00}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E01CD557-B6BE-4125-B09B-C6D48802DF00}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CC6HM</PKey><PID>55277-OEM-2147016-37280</PID><PIDType>3</PIDType><SID>S-1-5-21-527237240-2111687655-839522115</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P35-DS3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="4"/><Date>20071129000000.000000+000</Date></BIOS><HWID>DE0D357F01842E79</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17200</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>BB5DF665317A586</Val><Hash>CBGz0dqdmh3OEQ7a2tO3ZABf09U=</Hash><Pid>89409-707-3264247-65564</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14030:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14030:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14030:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Sunday, March 8, 2009 2:02 AM

Answers

  • Hello Forrykook


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently
    experiencing. Licensing falls outside the support scope for the Office Genuine Advantage Forums.  Please read your End User Licensing Agreement (EULA). In order to read your EULA, click Start>Run, type winver and click OK, then click on the link for the license terms or EULA. Questions regarding Software Licensing Terms can be found at the following link:

    http://www.microsoft.com/about/legal/useterms/default.aspx

    Please telll us where you purchased Office Professional 2007. Curious where did you get the impression that Office Professional 2007 could be installed on 3 computers? Were you told this @ the auction/site you purchased Office From?


    We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these
    types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below is an extract taken from the MGA Diagnostic results you provided to us:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Forrykook if this is a corporate system please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall Microsoft Office Professional Plus 2007. Next please restart your computer and try to Validate once again.


    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed OGA validation. Here you may purchase an OGA Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Office or return your monies. Next I would recommend for you to file a piracy report by following the directions @
    http://www.microsoft.com/piracyPlease locate "Reporting Piracy" in the upper left corner. 


    Take care and thank you


    Stephen




    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, March 9, 2009 11:17 PM
    Monday, March 9, 2009 11:17 PM

All replies

  • Forrykook,

    Unfortunately, both installations of Office on your computer are nongenuine.  Please refer to this snippet of the report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Here is a breakdown of the results.

    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Office XP Pro with Front Page is a Volume Licensing edition of Office XP not authorized for sale to individuals, and it was installed with a now-blocked Volume Licensing Key.  In other words, the Volume Licensing Product Key used to install this copy of Office was pirated from a larger business, school, or government agency, and working with that entity, Microsoft has blocked any further use of the Product Key to curb future piracy.

    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    Office Professional Plus 2007 is a Volume Licensing edition of Office 2007 not authorized for sale to individuals, and it was installed with a Volume Licensing Key that was generated by a pirating program known as a "key generator" or keygen for short.  In other words, the Volume Licensing Product Key used to install this copy of Office was made up by a pirating program that generates Product Keys that can unlock software; this Product Key was never an official Product Key issued by Microsoft.


    IMO your first course of action should be to contact the seller of Office 2007 and inform them that you will be returning your software for a full refund because it is pirated software.  (Hopefully you paid with PayPal or a Credit Card.)  As an individual consumer, the seller should never have sold you a Volume Licensing edition of Office, and certainly should not have sold you any software with pirated "keygen" Product Keys.  DO NOT settle for getting another Product Key for Office that might work for a while---your seller has already cheated you once, and with people (unlike stocks!!!) past performance is a very good indicator of future performance.

    Once you have received your refund, please purchase your Office software from a name-brand, reputable local or online store.  Sadly, a huge percentage of Microsoft software sold at "auctions sites" is counterfeit.

    An alternate course of action is to submit a piracy report to Microsoft and send them your materials (the CDs, the packaging, etc).  If the materials are deemed to be "high quality," you may qualify for free replacements from Microsoft under the Genuine Office Complimentary Offer.  Please see the info at the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EEPAC

    Good Luck!


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 9, 2009 5:49 AM
  • G'day Dan
    Thanks for your reply. Firstly I was surprised to find Office XP still on my computer. I can't think why I wouldn't have uninstalled it before installing the new one. But anyway, I musn't have. I'm not really surprised to find that Office Xp was not genuine. I always did wonder about it but never did receive any messages and it activated ok and I've been using it for years.

    But now when I think I've done the right thing and bought a retail version it turns out to be counterfeit. It is a bloody good job too because it looks the real deal. It has the full clear plastic hinged case and manual and two holographic discs and product key sticker and certificate of authenticity on the top. If this is counterfeit then they have spared no expense. Here are some links to pics of it that I have just put on photobucket; http://i273.photobucket.com/albums/jj203/forrykook/IMG_4556Medium.jpg and 
    http://i273.photobucket.com/albums/jj203/forrykook/IMG_4554Medium.jpg and 
    http://i273.photobucket.com/albums/jj203/forrykook/IMG_4553Medium.jpg

    I thought it best not to post the pic of the product key sticker.

    I've just re-read your response and am I right in my understanding that the product itself is genuine but that it has been re-sold with a pirated "keygen" product key? If so, then can I keep this product and purchase a new key for it from Microsoft? Or should I just get a new complete package?

    I appreciate your help.
    Forrykook
    Monday, March 9, 2009 7:14 AM
  • Forrykook,

    Thank you very much for the excellent pix of your product!

    Your materials indeed look amazingly "genuine" and by the pictures I would be hard-pressed to tell they were not genuine.

    In your case the dead give-away is the difference between what the box and labels say and what is actually on the CD and gets installed on the computer.  IMO your product materials are NOT genuine, here's why:

    Office 2007 Pro Plus http://office.microsoft.com/en-us/suites/FX101674101033.aspx is a superset of Office Pro 2007 tailored to corporate environments and has two  programs that Pro does not, Communicator 2007 and InfoPath 2007.  Because of its corporate orientation Pro Plus leaves out Business Contact Manager.  In the US and UK it also leaves out Accounting Express; but in your market, AUS, Accounting Express is not part of either suite, which is why it is not on your box label.  Office 2007 Pro Plus is only available thru Volume Licenses and is not sold at retail or in the retail packaging that you have:  http://office.microsoft.com/en-us/suites/FX101754511033.aspx

    You can confirm this by checking to see if you have Communicator 2007 and InfoPath 2007 installed.  (Or if not presently installed, were they on the list of programs available to be installed during Setup.)  If you do, that confirms that regardless of what the labels on the box and CD say, the CDs provided really have the "bits" for Pro Plus.

    Speaking of your CD, have a very close look at it and see if the hologram is actually embedded within the plastic of the CD, or is it a very thin label affixed to the top surface of the CD.  If a label, that would be yet another indicator of a counterfeit.  However, even CDs with holograms that are embedded can still be counterfeit, because there were reports that the plants that were making the real CDs during regular working hours were also making counterfeits after hours!  http://www.microsoft.com/presspass/press/2007/jul07/07-24CounterfeitingSyndicatePR.mspx  and http://www.chinalawandpractice.com/Article/1690154/Channel/9938/LARGEST-ANTI-COUNTERFEITING-RAID-EVER-TARGETS-FAKE-MICROSOFT-PRODUCTS.html

    My previous recommendation still stands:
    "IMO your first course of action should be to contact the seller of Office 2007 and inform them that you will be returning your software for a full refund because it is pirated software.  (Hopefully you paid with PayPal or a Credit Card.)  As an individual consumer, the seller should never have sold you a Volume Licensing edition of Office, and certainly should not have sold you any software with pirated "keygen" Product Keys.  DO NOT settle for getting another Product Key for Office that might work for a while---your seller has already cheated you once, and with people (unlike stocks!!!) past performance is a very good indicator of future performance.

    Once you have received your refund, please purchase your Office software from a name-brand, reputable local or online store.  Sadly, a huge percentage of Microsoft software sold at "auctions sites" is counterfeit.

    An alternate course of action is to submit a piracy report to Microsoft and send them your materials (the CDs, the packaging, etc).  If the materials are deemed to be "high quality," you may qualify for free replacements from Microsoft under the Genuine Office Complimentary Offer.  Please see the info at the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EEPAC "

    Note that while I can give my opinion based on what you tell me, ONLY Microsoft can officially classify your materials as HQ counterfeits for the purposes of the Complimentary Office offer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 9, 2009 3:43 PM
  • Hello Forrykook


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently
    experiencing. Licensing falls outside the support scope for the Office Genuine Advantage Forums.  Please read your End User Licensing Agreement (EULA). In order to read your EULA, click Start>Run, type winver and click OK, then click on the link for the license terms or EULA. Questions regarding Software Licensing Terms can be found at the following link:

    http://www.microsoft.com/about/legal/useterms/default.aspx

    Please telll us where you purchased Office Professional 2007. Curious where did you get the impression that Office Professional 2007 could be installed on 3 computers? Were you told this @ the auction/site you purchased Office From?


    We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these
    types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below is an extract taken from the MGA Diagnostic results you provided to us:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Forrykook if this is a corporate system please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall Microsoft Office Professional Plus 2007. Next please restart your computer and try to Validate once again.


    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed OGA validation. Here you may purchase an OGA Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Office or return your monies. Next I would recommend for you to file a piracy report by following the directions @
    http://www.microsoft.com/piracyPlease locate "Reporting Piracy" in the upper left corner. 


    Take care and thank you


    Stephen




    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, March 9, 2009 11:17 PM
    Monday, March 9, 2009 11:17 PM
  • Hi Again Dan & Stephen.

    It is now about 4 weeks since I sent my high quality counterfeit Office software to Microsoft with fingers crossed the whole time. My complimentary copy of the Microsoft Office Genuine Advantage kit came today. It is the Office Professional 2007 suite in a standard dvd size case. No books or manuals or anything but I am happy.

    So, to anyone else who reads this because you find yourself in the same boat, send your high quality counterfeit software back, it is well worth it.
    Beware of auction sites, even buying new products from a store on the site. If it's less than half the price of a new one from a retail outlet such as Harvey Norman or a computer shop then it is probably a fake.

    I read the thread from Dave ZX (http://social.microsoft.com/Forums/en-US/genuineoffice/thread/022f5f8f-6ae5-4da5-883e-229156a5bc4f/) who is having a similar experience. Contrary to the advice given to go back to the seller for a refund, I say "Stuff the seller... just send it to Microsoft". You will end up with a cheap genuine copy, (cheap cos you only had to pay perhaps a couple hundred dollars or even less for the counterfeit one and you end up with a proper one).

    Also to Dave ZX, don't worry about the 15 day count down. The software doesn't get deactivated or anything, you can still use it until you get the replacement. All it does is add a new menu item for the Genuine Advantage thing. I'm not sure if I'm allowed to post directly in Dave ZX's thread but I'm sure the moderater will pass on my advice.

    So now, 2 questions before I install my new one.
    1) Is it enough just to uninstall the old software, (the non-genuine one)? Will this remove all traces of the genuine advantage stuff on my computer? (the system tray GA icon etc). Or is it more technical to get rid of all traces of the non-genuine one? Should I run Regcure after uninstalling?
    2) I want to make absolutely sure that with this license I can install it on my home desktop PC as the primary install and also on my laptop for portability. That is how I decipher the license terminology but I want to be certain.

    I want to thank you for your replies and assistance throughout this experience. Well done. You're doing a tops job.
    Thank you
    Andrew

    Monday, April 6, 2009 6:10 AM
  • Hello Forrykook,

    Thank you for posting an update telling us of your current situation.  It seems that everything came up roses!

    You should use the Add or Remove Programs applet in Control panel to uninstall the nongenuine installation of Office, then restart the computer.  At that point the computer will be ready to have the genuine copy of Office installed, and it will pass Product Activation with flying colors.  Then do the final check at www.microsoft.com/genuine to run Validation which will also come up good.  Don't forget to go to Microsoft Update to get Office 2007 SP1 and a boatload of security updates, not to mention the add-in that enables you to save you Office docs as .pdf files.

    After that's all sorted out, call up your EULA/SLT (End User Licensing Agreement/Software Licensing Terms) by following these instructions:  http://office.microsoft.com/en-us/help/HA012340811033.aspx  The SLT will of course also be presented at the front end of Setup, so you can read the details there, too.

    Finally, I have to express disagreement with your advice to not bother discussing the purchase of a bad copy of Office with the Seller.  If the Seller is never confronted by either the Buyer or the Venue (say, eBay and/or PayPal), then there is no pressure on the Seller to cease selling counterfeit goods.  The Seller would then have carte blanche to continue sending counterfeit goods to future unsuspecting buyers.  The Microsoft complimentary replacement program is intended as a last resort, not a first resort.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, April 8, 2009 7:18 PM