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Cannot update Windows Vista - Error 80070426 RRS feed

  • Question

  • Windows Vista fails with six updates:

    Cumulative Seciruty Update for IE8 for Vista KB976325
    Security Update for Windows Vista KB974318
    Update for Windows Mail Junk E-Mail Filter KB905866
    Update for Windows Vista KB970430
    Update for Windows Vista KB971737
    Update for Windows Vista KB973917

    I have successfully (I think) re certified my Windows Vista as genuine.

    I get the following with the Genuine Advantage Diagnostic Tool 1.9.0011.0

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-FRJ4T-BKD6B-C47PP
    Windows Product Key Hash: h84FlI5BStAbDjCJPyURCinXnx8=
    Windows Product ID: 89576-OEM-7332141-00143
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {EF74B30B-3DA4-411D-BC17-FDA162373F60}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office OneNote 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6002.17040]
    File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6002.18024]
    File Mismatch: C:\Windows\system32\authz.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6002.18005]
    File Mismatch: C:\Windows\system32\samlib.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ole32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\version.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winmm.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\oleacc.dll[7.0.6002.18155]
    File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\regapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6002.18106]
    File Mismatch: C:\Windows\system32\userenv.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6002.18051]
    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\mpr.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\credui.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wininet.dll[8.0.6001.18828]
    File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iertutil.dll[8.0.6001.18828]
    File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.2]
    File Mismatch: C:\Windows\system32\certcli.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winscard.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\urlmon.dll[8.0.6001.18828]
    File Mismatch: C:\Windows\system32\propsys.dll[7.0.6002.18005]
    File Mismatch: C:\Windows\system32\xmllite.dll[1.2.1009.0]
    File Mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\advpack.dll[8.0.6001.18702]
    File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
    File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winspool.drv[6.0.6002.18087]
    File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\windowscodecs.dll[7.0.6002.18107]
    File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\feclient.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\imm32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msctf.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
    File Mismatch: C:\Windows\system32\msrating.dll[8.0.6001.18702]
    File Mismatch: C:\Windows\system32\ieframe.dll[8.0.6001.18828]
    File Mismatch: C:\Windows\system32\msi.dll[4.5.6002.18005]
    File Mismatch: C:\Windows\system32\mshtml.dll[8.0.6001.18852]
    File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
    File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\printui.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\imgutil.dll[8.0.6001.18702]
    File Mismatch: C:\Windows\system32\usp10.dll[1.626.6002.18005]
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ieui.dll[8.0.6001.18828]
    File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
    File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\query.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000]
    File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\scecli.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EF74B30B-3DA4-411D-BC17-FDA162373F60}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C47PP</PKey><PID>89576-OEM-7332141-00143</PID><PIDType>2</PIDType><SID>S-1-5-21-2272186101-2411056649-2978537828</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7764CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7SET37WW (1.23 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20090312000000.000000+000</Date></BIOS><HWID>FF333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7S   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>AE53829ECD24F0E</Val><Hash>uoziodOmVpNfDJE4LvzVpBH2fx4=</Hash><Pid>81605-903-2622394-65307</Pid><PidType>1</PidType></Product><Product GUID="{91120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>9C1F42CB3BD5F0E</Val><Hash>SF18moYDS8FXf+ezh75RNzDlqLk=</Hash><Pid>81609-903-1793816-62062</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400143-02-1033-6000.0000-2192007
    Installation ID: 087024886254206162691923677320065795702414349400462912
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: C47PP
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PgAAAAIAAwABAAMAAgABAAAABAABAAEAeqiW9mtJaBIanwAtRoPY/BJt9nDOcPL0Rn6YrSA6BkesVu8UKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-7S  
      FACP   LENOVO  TP-7S  
      HPET   LENOVO  TP-7S  
      BOOT   LENOVO  TP-7S  
      MCFG   LENOVO  TP-7S  
      SSDT   LENOVO  TP-7S  
      ECDT   LENOVO  TP-7S  
      TCPA   LENOVO  TP-7S  
      SLIC   LENOVO  TP-7S  
      ASF!   LENOVO  TP-7S  
      SSDT   LENOVO  TP-7S  
      SSDT   LENOVO  TP-7S  
      SSDT   LENOVO  TP-7S  
      SSDT   LENOVO  TP-7S  

    What can I do?

    Thanks,
    Tim Takeuchi

    Saturday, December 12, 2009 5:16 PM

Answers

  • Hello Tim,

     You will notice that under the "File Scan Data-->" line there are a large number of files that are listed as Mismatched. All those files listed, are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. Whats more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hash (think fingerprint) for all the Critical Vista System (and other) files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corupted because if the file had been modified in any way, it's signature hash would not match what is listed in the System Catalog and in that case Vista would flag itself as Non-Genuine.

      I highly recommend that you first try to Repair Windows using System Restore:

    1. Reboot Vista into Safe Mode
    2. Click the Start button
    3. Type: Backup and Restore
    4. Double-click the listing for the "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using system restore"
    6. Put a check in the box that says "Show restore points older than 5 days",
    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experianced an issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.
    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b)     If there are No Mismatched files listed, then your Vista will report as Genuine.

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select Run as Administrator
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Monday, December 14, 2009 9:49 PM
    Monday, December 14, 2009 9:48 PM