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WGA install prompt with every reboot of my computer. RRS feed

  • Question

  • I recently restored my laptop with a factory restore and then I ran Microsoft updates. WGA ran successfully as did the updates. However I am prompted to install WGA with every reboot. I run through the program but it does not stay configured. I ran the WGA diag and everything passes. I've been looking for self help all day and cannot find a similar situation. I have a Lenovo Thinkpad T61 with Windows XP Professional SP3. It is up to date with Windows and Lenovo updates. I have McAfee 8.7i installed.

    I'd appriciate your help.

    Monday, July 12, 2010 8:19 PM

Answers

  • I fixed it. I ran CCleaner (registry cleaner) www.piriform.com/ccleaner/download and it removed the registry item that was causing this problem. I'm now able to reboot without the WGA installation prompt.

    Thank you for considering my question.

    • Marked as answer by Dawn MCC Tuesday, July 13, 2010 3:45 PM
    Tuesday, July 13, 2010 3:45 PM

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Tuesday, July 13, 2010 2:32 AM
    Moderator
  • Hi Carey, I'm sorry I did not make my question clear. My question is: How can I stop the WGA from prompting to install with every boot of the laptop? This is a fresh factory install on a new hard drive. Windows XP SP3 with updates completed. My laptop is a Lenovo Thinkpad T61. WGA runs successfully as does the WGA diag tool. BIOS is up to date. McAfee 8.7i is installed. Diag report is below. Thank you for your help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {81BE3AE8-C6BB-495F-88DD-523B4FEAD7E0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{81BE3AE8-C6BB-495F-88DD-523B4FEAD7E0}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-2229047947-2682745740-1956851251</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>646007U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC7WW (2.27 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20100408000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>888A3C07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>E1605773D3AD00</Val><Hash>w1qx3skDkkqsSA750lbOg7gsjGs=</Hash><Pid>73931-640-0488143-57106</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: D79F:HITACHI, Ltd|D79F:HITACHI, Ltd|D79F:HITACHI, Ltd|13F61:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, July 13, 2010 11:55 AM
  • I fixed it. I ran CCleaner (registry cleaner) www.piriform.com/ccleaner/download and it removed the registry item that was causing this problem. I'm now able to reboot without the WGA installation prompt.

    Thank you for considering my question.

    • Marked as answer by Dawn MCC Tuesday, July 13, 2010 3:45 PM
    Tuesday, July 13, 2010 3:45 PM