locked
Windows 7 Ultimate Japanese Edition Suddenly became not genuine when switch on this morning RRS feed

  • Question

  • This morning when switch on, the machine suddenly mention that my Windows 7 Ultimate Japanese edition (Retail Pack) became not genuine.

    Call over to Malaysia Product Activation center and request activation.

    They requested my product key, and also my 32&64 bit CD part number.

    They reply me saying that the CD part numbers are indeed Original Windows 7 Ultimate Japanese Edition CD but my Product Key is not retail pack but of MSDN license.

    The Windows 7 Ultimate Japanese version was purchase around February 2011 and deploy on the same month with no issue at all. Out of a sudden became not genuine with KEY suddenly became of MSDN.

    Would like to request immediate support on how to proceed with it. Can provide the Snapshot of the CD and also the Whole Windows 7 Ultimate Japanese Edition retail box for the evidence if needed.

    Thursday, October 30, 2014 4:03 AM

Answers

  • Most likely what happened is the seller of the MSDN Windows 7 product key sold it to many other unsuspecting buyers.  When the activation servers determined the multitude of activations on different PCs, a red flag appeared and Microsoft investigated and found out the product key was pirated from a MSDN subscription account and illegally distributed.  Contact the seller and try and get a refund.

    Carey Frisch

    Thursday, October 30, 2014 7:43 PM
    Moderator

All replies

  • MGA Diagnostic Report:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    One Issue Per Thread:

    Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread). 

    It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.

    New to the Forums?

    Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
    Simply delete the only lines that contain links -  this will allow the remainder of the report to upload (and those lines are not generally critical to the report anyhow)


    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, October 30, 2014 3:49 PM
  • Most likely what happened is the seller of the MSDN Windows 7 product key sold it to many other unsuspecting buyers.  When the activation servers determined the multitude of activations on different PCs, a red flag appeared and Microsoft investigated and found out the product key was pirated from a MSDN subscription account and illegally distributed.  Contact the seller and try and get a refund.

    Carey Frisch

    Thursday, October 30, 2014 7:43 PM
    Moderator