Issues with Office Enterprise 2007 giving a product not genuine message RRS feed

  • Question

  • The corporation I work for has an enterprise agreement with Microsoft that includes discounts for employees who wish to purchase Microsoft products for home use.   I bought a copy of Office Enterprise 2007 over a year ago and I have been using it without issues. 

    Yesterday I started getting the 'this is not a genuine product' message when I try top open an MSOffice .doc .xls etc.

    Diagnostic Report (1.9.0011.0):


    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0


    Cached Validation Code: N/A

    Windows Product Key: *****-*****-PFCCY-8T7BR-GV7MD

    Windows Product Key Hash: 2Bt24E8Ue/gJsIxmROo5Xl4pIEc=

    Windows Product ID: 76487-OEM-2211906-02881

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {C8A763E6-3D4E-48DF-BBD8-B827B6E67064}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered,

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A


    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A


    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes


    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002


    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft


    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    OGA Version: Registered,

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{C8A763E6-3D4E-48DF-BBD8-B827B6E67064}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GV7MD</PKey><PID>76487-OEM-2211906-02881</PID><PIDType>2</PIDType><SID>S-1-5-21-167028645-648541371-3273806796</SID><SYSTEM><Manufacturer>Shuttle Inc</Manufacturer><Model>SD37V10</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20070124000000.000000+000</Date><SLPBIOS>Shuttle,Shuttle,Shuttle,Shuttle</SLPBIOS></BIOS><HWID>AD373F0F0184E07A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Shuttle Computer Group</name><model>Shuttle P2 3700</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version=""/><File Name="WgaLogon.dll" Version=""/><File Name="OGAAddin.dll" Version=""/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65503</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 


    Licensing Data-->



    HWID Data-->



    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: F720:Shuttle Inc

    Marker string from OEMBIOS.DAT: Shuttle,Shuttle,Shuttle,Shuttle


    OEM Activation 2.0 Data-->


    Thursday, September 24, 2009 9:55 PM


  • Hello Harley2009,

    Please refer to this snippet of your mgadiag report:

    OGA Data-->

    Office Status: 103 Blocked VLK

    Microsoft Office Enterprise 2007 - 103 Blocked VLK

    OGA Version: Registered,

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1

    Blocked VLK means that the product key used to install Office Enterprise 2007 was at one time a genuine product key originally issued to a business, educational, or government entity.  However, in cooperations with the original keyholder, the key has been blocked by Microsoft from further use, and that could be for many reasons: it was leaked to the internet, lost, or stolen from the entity; the entity no longer has a valid VL agreement in effect with Microsoft; or Microsoft has noticed much more use of the key that the agreement allows for.

    If your use of the key is in conjunction with a business, educational, or governmental entity, please contact your IT department for further information.

    Some Volume Licensing Agreements for certain editions of Office have a benefit known as the Home Use Program (HUP), which allows employees to install the same edition of Office used at work onto their home computers for a nominal fee.  Note that the employee's license to use software under the HUP is totally dependent upon the parent company's volume licensing agreement remaining in good standing.  Once again, any problems arising from the HUP should be first reported to and addressed by the organization's tech support staff.

    If you are an individual consumer and purchased this copy of Office Enterprise 2007 from a seller, then you should not have been sold Office Enterprise and should certainly not have been given this key by the seller.  Your options at this point include returning to the seller to demand the genuine Microsoft Office that you paid for; to return the software to the seller for a refund; or to read the FAQ to see if you qualify for participation in the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, September 25, 2009 9:38 PM
    Friday, September 25, 2009 4:48 AM