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    Hello, we recently moved. When i tried to print something i was informed that my computer could not find the printer. When i tried to reinstall the wireless printer , the printer is asking for the wpa/wep address. I can't recall having to enter this when i first installed the printer. If i did i don't remember. I have no idea where to find this information. Please help!!!

    Thank You,

    Dennis

    • Moved by Just Karl Friday, October 2, 2015 1:58 PM Looking for the correct forum.
    Friday, October 2, 2015 1:17 AM

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    Hello,

    I'd ask the printer manufacturer, or in the Windows forum on Microsoft Community.

    As the Microsoft Community is on a different platform, we cannot move the question for you.

    Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion'

    Karl

    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join('6D73646E5F6B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

    Friday, October 2, 2015 1:58 PM

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    Hello,

    The TechNet Wiki Discussion Forum is a place for the TechNet Wiki Community to engage, question, organize, debate, help, influence and foster the TechNet Wiki content, platform and Community.

    Please note that this forum exists to discuss TechNet Wiki as a technology/application.

    As it's off-topic here, I am moving the question to the Where is the forum for... forum.

    Karl

    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join('6D73646E5F6B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

    Friday, October 2, 2015 1:57 PM
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    Hello,

    I'd ask the printer manufacturer, or in the Windows forum on Microsoft Community.

    As the Microsoft Community is on a different platform, we cannot move the question for you.

    Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion'

    Karl

    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join('6D73646E5F6B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

    Friday, October 2, 2015 1:58 PM
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    Hi Dennis,

    Since you have moved recently (assuming that you have moved to a new house), you wireless network has probably changed.

    Your wireless printer is probably not connected to this wireless network yet, hence its asking for the new Wireless SSID and WPA/WPE Network key for that new Wireless Network.

    If your computer/laptop is already connected to the WiFi you should already know the WiFi details.

    Enter the Wireless Network Name (SSID) and WPA/WPE key (WiFI Password) on the printer and restart the printer before you try to re-install it.

    Let us know, how it goes.

    Touhid

    Friday, October 2, 2015 2:16 PM