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Windows Vista (TM) Build 6001 This copy of Windows is not genuine

    Question

  • Turned my computer on this afternoon and when I log in there is no start up menu or anything I usually have. Instead I am faced with a blank screen and the message  "Windows Vista (TM) Build 6001 This copy of Windows" is not genuine in the right hand corner. I have tried to look in other threads for help but have been unable to solve this. I have somehow managed to use the Microsoft Genuine Advantage Diagnostic Tool and this is all the information it gives:

    In Windows tab:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {B83D62E7-828C-4A36-B8DC-DDF67F668360}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B83D62E7-828C-4A36-B8DC-DDF67F668360}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-1688963960-3688061841-1476232189</SID><SYSTEM><Manufacturer>Advent                          </Manufacturer><Model>Roma                            </Model></SYSTEM><BIOS><Manufacturer>Phoenix                      </Manufacturer><Version>1.06AD</Version><SMBIOSVersion major="2" minor="5"/><Date>20091116000000.000000+000</Date></BIOS><HWID>7F323507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>29BDA709914373A</Val><Hash>1c1/Pjoid5I7Q6v3HYrHAdja+D4=</Hash><Pid>81602-925-2937743-68111</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500180-02-2057-6001.0000-2862009
    Installation ID: 015445153230984381173704084466413221376746386752365823
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: KKMRQ
    License Status: Notification
    Notification Reason: 0xC004F059.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAeqje4foDVtpCSKb4qv/y9Fg1+rcgKKxWVrg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   DSGLTD  DSGWIND7
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT

    I do not know why it is suddenly doing this and saying I have an invalid license after 2 years. I cannot put a product key in as one of the options suggests as it has rubbed off the bottom of my computer. Please help me in solving this issue.


     

    Friday, February 17, 2012 8:24 PM

Answers

  • "howarthfiona" wrote in message news:8c85d629-1389-4df6-b8ac-b6ab75b69246...

    Thanks for your help Noel but it appears you are the only person who is actually trying to help me with this problem. I tried to ring my computer manufacturer. They were completely useless and would not provide a new product key but said I had to buy a recovery disc at the cost of £35.00 to solve this problem. However, I am reluctant to do this as I have tried recovery once and it did not work.

    Thank you individually for your time and help.

    Regards,

    Fiona

    I agree with you not bothering with the Recovery disk set – it would almost certainly have exactly the same problem as the reinstall you’ve already tried.
     
    One last hope for you is to contact your local Volume Licensing Activation Center – they may be able to arrange you a new Key.
    they are supposed to be for volume license users, but will assist if asked nicely :)
    http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx
     
    Good Luck

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, February 27, 2012 10:49 PM
    Tuesday, February 21, 2012 11:08 AM
    Moderator

All replies

  • "howarthfiona" wrote in message news:15bf390f-7c9a-40de-84b9-828e959bf27d...

    Turned my computer on this afternoon and when I log in there is no start up menu or anything I usually have. Instead I am faced with a blank screen and the message  "Windows Vista (TM) Build 6001 This copy of Windows" is not genuine in the right hand corner. I have tried to look in other threads for help but have been unable to solve this. I have somehow managed to use the Microsoft Genuine Advantage Diagnostic Tool and this is all the information it gives:

    In Windows tab:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Advent                          </Manufacturer><Model>Roma                            </Model></SYSTEM><BIOS><Manufacturer>Phoenix                      </Manufacturer><Version>1.06AD</Version><SMBIOSVersion major="2" minor="5"/><Date>20091116000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: KKMRQ
    License Status: Notification
    Notification Reason: 0xC004F059.

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      SLIC   DSGLTD  DSGWIND7
     

    I do not know why it is suddenly doing this and saying I have an invalid license after 2 years. I cannot put a product key in as one of the options suggests as it has rubbed off the bottom of my computer. Please help me in solving this issue.


     

    It looks like possibly a BIOS update has broken the Windows marker.
    The current BIOS is seemingly a Win7-compliant one, rather than a Vista-compliant one.
    The first thing you need to do is try updating your system to Service Pack 2 – you will probably need to do that using the full-install download from http://support.microsoft.com/kb/935791
    - you will need the 32-bit (x86) version.
     
    That may help, or it may not – but you don’t have a lot of options, with the COA sticker unreadable.
     
    If it doesn’t help, see if the manufacturer’s website has a Vista-compatible BIOS update available. This will sometimes cure the problem – although they are not supposed to contain the marker, they occasionally do,
     
    If that doesn’t work, then your only options will be
    1) A Clean install using the manufacturer’s Recovery system
    2) Purchase a Retail Full License for Windows 7 (as buying Vista copies is a risky business), and do an Upgrade install with that – or a clean install.
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 18, 2012 9:46 AM
    Moderator
  • Dear Noel,

    Thank you for your reply. In the end I had to do a clean install using the manufacturer's recovery system. However, I am still worried that this may happen again. This is because when I go onto my computer's properties in the section under windows activation it says "15 day(s) to activate. Activate windows now. I cannot activate as I do not have my product key as it has rubbed off the sticker. Does this mean that the same problem is going to occur again within 15 days!?! I have already had a lot of trouble with this and I will not be best pleased if I have to go through it all again. I thought this recovery would solve my problems and mean that I would not have to put in a product key. I would be very grateful for any help regarding this matter.

    Regards,

    Fiona

    Sunday, February 19, 2012 8:08 PM
  • "howarthfiona" wrote in message news:288f5b12-0d64-48b8-8c0e-31664b729710...

    Dear Noel,

    Thank you for your reply. In the end I had to do a clean install using the manufacturer's recovery system. However, I am still worried that this may happen again. This is because when I go onto my computer's properties in the section under windows activation it says "15 day(s) to activate. Activate windows now. I cannot activate as I do not have my product key as it has rubbed off the sticker. Does this mean that the same problem is going to occur again within 15 days!?! I have already had a lot of trouble with this and I will not be best pleased if I have to go through it all again. I thought this recovery would solve my problems and mean that I would not have to put in a product key. I would be very grateful for any help regarding this matter.

    Regards,

    Fiona

     
    What did you do the reinstall with?
    Please post another MGADiag report – but it doesn’t sound good.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 19, 2012 8:52 PM
    Moderator
  • I just followed the instructions in the windows vista/advent manual that I got with my laptop to run the reinstall from the hard drive. Here is the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {D1BD1DFE-003E-4685-BEA5-6C3FBB9DBEDA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Opera\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D1BD1DFE-003E-4685-BEA5-6C3FBB9DBEDA}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-1217869672-4230459349-4215143362</SID><SYSTEM><Manufacturer>Advent </Manufacturer><Model>Roma </Model></SYSTEM><BIOS><Manufacturer>Phoenix </Manufacturer><Version>1.06AD</Version><SMBIOSVersion major="2" minor="5"/><Date>20091116000000.000000+000</Date></BIOS><HWID>BF313507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>29BDA709914373A</Val><Hash>1c1/Pjoid5I7Q6v3HYrHAdja+D4=</Hash><Pid>81602-925-2937743-68254</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500180-02-2057-6001.0000-0502012
    Installation ID: 015445153230984381173704084466413221376746386752365823
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: KKMRQ
    License Status: Initial grace period
    Time remaining: 20820 minute(s) (14 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAeqje4foDVtpCSKb4qv/y9Fg1+rcgKKxWVrg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC PTLTD APIC
    FACP INTEL CRESTLNE
    HPET INTEL CRESTLNE
    BOOT PTLTD $SBFTBL$
    MCFG INTEL CRESTLNE
    SLIC DSGLTD DSGWIND7
    SSDT BrtRef DD01BRT
    SSDT BrtRef DD01BRT
    SSDT BrtRef DD01BRT
    SSDT BrtRef DD01BRT

    Thanks,

    Fiona

    Monday, February 20, 2012 9:12 AM
  • "howarthfiona" wrote in message news:bd603c99-b1f7-40ef-9b5e-3c348423de5a...

    I just followed the instructions in the windows vista/advent manual that I got with my laptop to run the reinstall from the hard drive. Here is the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid Windows marker

    Thanks,

    Fiona

    Bad news :(
     
    The Windows Marker does appear to have been broken somehow in the BIOS, rather than just in the OS.
    Unless you can prevail on Advent support to provide you with a new BIOS update including the Marker, then I’m afraid that you are probably going to have to purchase a new Windows license, or a new machine.
     
    One other possible option that comes to mind is to see if you can persuade MS to part with a new Key.
    To do this, you need to attempt telephone activation and speak to an operator – explain your problem to them and see if they can help. It seems that it depends on which side of the bed the operator got out of, as to what answer you get, so be nice :)
    If they do give you a new Key, make sure that you keep a good note of it!
     
    telephone activation.
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.
     

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 20, 2012 11:02 AM
    Moderator
  • Thanks for your help Noel but it appears you are the only person who is actually trying to help me with this problem. I tried to ring my computer manufacturer. They were completely useless and would not provide a new product key but said I had to buy a recovery disc at the cost of £35.00 to solve this problem. However, I am reluctant to do this as I have tried recovery once and it did not work.

     I then rang microsoft who were equally unhelpful as well as rude. I am extremely frustrated and annoyed about this problem. I have been trying to sort it out for fours days now, trying every possible avenue with nothing working.  Not only has this taken up my time but it now appears that the only solution is for me to purchase windows seven which will cost me at least £70 or a new laptop which would be of a far greater cost.

    I am extremely disappointed with microsoft. I cannot believe that for a problem which had absolutely nothing to do with me I am the one who has to fork out the money to solve it. I cannot believe that microsoft do not have a better solution for this. Looking through the forums this is happening to a large body of people, not just myself. I was never informed of the great importance of the product key in relation to windows vista  just deciding one day it is not genuine anymore or I certainly would have written it down in a better place than on a sticker on the bottom of my laptop which was bound to rub off after two years.

    The next time I need to buy a new laptop I will certainly not be buying a pc. I have completely lost all trust and support for microsoft. I only wish that I could afford to buy an alternative at this moment in time but as I cannot I guess I am going to have to pay the £70 for windows seven.

    Thank you individually for your time and help.

    Regards,

    Fiona

    Tuesday, February 21, 2012 11:01 AM
  • "howarthfiona" wrote in message news:8c85d629-1389-4df6-b8ac-b6ab75b69246...

    Thanks for your help Noel but it appears you are the only person who is actually trying to help me with this problem. I tried to ring my computer manufacturer. They were completely useless and would not provide a new product key but said I had to buy a recovery disc at the cost of £35.00 to solve this problem. However, I am reluctant to do this as I have tried recovery once and it did not work.

    Thank you individually for your time and help.

    Regards,

    Fiona

    I agree with you not bothering with the Recovery disk set – it would almost certainly have exactly the same problem as the reinstall you’ve already tried.
     
    One last hope for you is to contact your local Volume Licensing Activation Center – they may be able to arrange you a new Key.
    they are supposed to be for volume license users, but will assist if asked nicely :)
    http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx
     
    Good Luck

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, February 27, 2012 10:49 PM
    Tuesday, February 21, 2012 11:08 AM
    Moderator
  • Just tried to ring, eventually got through but the line was such poor quality I could not understand a single word the operator was trying to say.
    Tuesday, February 21, 2012 11:23 AM
  • "howarthfiona" wrote in message news:18ad92c5-5e5b-4baa-af68-76651c8b2a45...
    Just tried to ring, eventually got through but the line was such poor quality I could not understand a single word the operator was trying to say.
     
    :( – probably a bad satellite link to India :(
    Try again a bit later.
    If they do get snotty with you, request escalation to a supervisor (which often routes the call back to the UK <g>)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 21, 2012 11:36 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Monday, February 27, 2012 10:49 PM