Windows Vista (TM) Build 6001 This copy of Windows is not genuine

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  "howarthfiona" wrote in message news:15bf390f-7c9a-40de-84b9-828e959bf27d...

  Turned my computer on this afternoon and when I log in there is no start up menu or anything I usually have. Instead I am faced with a blank screen and the message  "Windows Vista (TM) Build 6001 This copy of Windows" is not genuine in the right hand corner. I have tried to look in other threads for help but have been unable to solve this. I have somehow managed to use the Microsoft Genuine Advantage Diagnostic Tool and this is all the information it gives:

  In Windows tab:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
  Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
  Windows Product ID: 89578-OEM-7332157-00180
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010300.1.0.003
  

  Other data-->
  SYSTEM><Manufacturer>Advent                          </Manufacturer><Model>Roma                            </Model></SYSTEM><BIOS><Manufacturer>Phoenix                      </Manufacturer><Version>1.06AD</Version><SMBIOSVersion major="2" minor="5"/><Date>20091116000000.000000+000</Date></BIOS

   

  Licensing Data-->
  Software licensing service version: 6.0.6001.18000
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_SLP channel
  Partial Product Key: KKMRQ
  License Status: Notification
  Notification Reason: 0xC004F059.

   

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: no, invalid Windows marker
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    SLIC   DSGLTD  DSGWIND7
   

  I do not know why it is suddenly doing this and saying I have an invalid license after 2 years. I cannot put a product key in as one of the options suggests as it has rubbed off the bottom of my computer. Please help me in solving this issue.

  
   

  It looks like possibly a BIOS update has broken the Windows marker.

  The current BIOS is seemingly a Win7-compliant one, rather than a Vista-compliant one.

  The first thing you need to do is try updating your system to Service Pack 2 – you will probably need to do that using the full-install download from http://support.microsoft.com/kb/935791

  - you will need the 32-bit (x86) version.

   

  That may help, or it may not – but you don’t have a lot of options, with the COA sticker unreadable.

   

  If it doesn’t help, see if the manufacturer’s website has a Vista-compatible BIOS update available. This will sometimes cure the problem – although they are not supposed to contain the marker, they occasionally do,

   

  If that doesn’t work, then your only options will be

  1) A Clean install using the manufacturer’s Recovery system

  2) Purchase a Retail Full License for Windows 7 (as buying Vista copies is a risky business), and do an Upgrade install with that – or a clean install.

   

   

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, February 18, 2012 9:46 AM

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  Dear Noel,

  Thank you for your reply. In the end I had to do a clean install using the manufacturer's recovery system. However, I am still worried that this may happen again. This is because when I go onto my computer's properties in the section under windows activation it says "15 day(s) to activate. Activate windows now. I cannot activate as I do not have my product key as it has rubbed off the sticker. Does this mean that the same problem is going to occur again within 15 days!?! I have already had a lot of trouble with this and I will not be best pleased if I have to go through it all again. I thought this recovery would solve my problems and mean that I would not have to put in a product key. I would be very grateful for any help regarding this matter.

  Regards,

  Fiona

  Sunday, February 19, 2012 8:08 PM
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  "howarthfiona" wrote in message news:288f5b12-0d64-48b8-8c0e-31664b729710...

  Dear Noel,

  Thank you for your reply. In the end I had to do a clean install using the manufacturer's recovery system. However, I am still worried that this may happen again. This is because when I go onto my computer's properties in the section under windows activation it says "15 day(s) to activate. Activate windows now. I cannot activate as I do not have my product key as it has rubbed off the sticker. Does this mean that the same problem is going to occur again within 15 days!?! I have already had a lot of trouble with this and I will not be best pleased if I have to go through it all again. I thought this recovery would solve my problems and mean that I would not have to put in a product key. I would be very grateful for any help regarding this matter.

  Regards,

  Fiona

   

  What did you do the reinstall with?

  Please post another MGADiag report – but it doesn’t sound good.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, February 19, 2012 8:52 PM

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  I just followed the instructions in the windows vista/advent manual that I got with my laptop to run the reinstall from the hard drive. Here is the diagnostic report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
  Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
  Windows Product ID: 89578-OEM-7332157-00180
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {D1BD1DFE-003E-4685-BEA5-6C3FBB9DBEDA}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.101014-0432
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 101 Not Activated
  Microsoft Office Home and Student 2007 - 101 Not Activated
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Opera\Opera.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{D1BD1DFE-003E-4685-BEA5-6C3FBB9DBEDA}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-1217869672-4230459349-4215143362</SID><SYSTEM><Manufacturer>Advent </Manufacturer><Model>Roma </Model></SYSTEM><BIOS><Manufacturer>Phoenix </Manufacturer><Version>1.06AD</Version><SMBIOSVersion major="2" minor="5"/><Date>20091116000000.000000+000</Date></BIOS><HWID>BF313507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>29BDA709914373A</Val><Hash>1c1/Pjoid5I7Q6v3HYrHAdja+D4=</Hash><Pid>81602-925-2937743-68254</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.0.6002.18005
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_SLP channel
  Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89578-00146-321-500180-02-2057-6001.0000-0502012
  Installation ID: 015445153230984381173704084466413221376746386752365823
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial Product Key: KKMRQ
  License Status: Initial grace period
  Time remaining: 20820 minute(s) (14 day(s))
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAeqje4foDVtpCSKb4qv/y9Fg1+rcgKKxWVrg=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: no, invalid Windows marker
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
  ACPI Table Name OEMID Value OEMTableID Value
  APIC PTLTD APIC
  FACP INTEL CRESTLNE
  HPET INTEL CRESTLNE
  BOOT PTLTD $SBFTBL$
  MCFG INTEL CRESTLNE
  SLIC DSGLTD DSGWIND7
  SSDT BrtRef DD01BRT
  SSDT BrtRef DD01BRT
  SSDT BrtRef DD01BRT
  SSDT BrtRef DD01BRT
  
  Thanks,

  Fiona

  Monday, February 20, 2012 9:12 AM
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  "howarthfiona" wrote in message news:bd603c99-b1f7-40ef-9b5e-3c348423de5a...

  I just followed the instructions in the windows vista/advent manual that I got with my laptop to run the reinstall from the hard drive. Here is the diagnostic report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Genuine
  Validation Code: 0
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
  Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
  Windows Product ID: 89578-OEM-7332157-00180
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: no, invalid Windows marker
  
  Thanks,

  Fiona

  Bad news :(

   

  The Windows Marker does appear to have been broken somehow in the BIOS, rather than just in the OS.

  Unless you can prevail on Advent support to provide you with a new BIOS update including the Marker, then I’m afraid that you are probably going to have to purchase a new Windows license, or a new machine.

   

  One other possible option that comes to mind is to see if you can persuade MS to part with a new Key.

  To do this, you need to attempt telephone activation and speak to an operator – explain your problem to them and see if they can help. It seems that it depends on which side of the bed the operator got out of, as to what answer you get, so be nice :)

  If they do give you a new Key, make sure that you keep a good note of it!

   

  telephone activation.
  Click on the Start button
  in the Search box, type
  SLUI 4
  and hit the Enter key
  follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.

   

  
   

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, February 20, 2012 11:02 AM

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  Thanks for your help Noel but it appears you are the only person who is actually trying to help me with this problem. I tried to ring my computer manufacturer. They were completely useless and would not provide a new product key but said I had to buy a recovery disc at the cost of £35.00 to solve this problem. However, I am reluctant to do this as I have tried recovery once and it did not work.

   I then rang microsoft who were equally unhelpful as well as rude. I am extremely frustrated and annoyed about this problem. I have been trying to sort it out for fours days now, trying every possible avenue with nothing working.  Not only has this taken up my time but it now appears that the only solution is for me to purchase windows seven which will cost me at least £70 or a new laptop which would be of a far greater cost.

  I am extremely disappointed with microsoft. I cannot believe that for a problem which had absolutely nothing to do with me I am the one who has to fork out the money to solve it. I cannot believe that microsoft do not have a better solution for this. Looking through the forums this is happening to a large body of people, not just myself. I was never informed of the great importance of the product key in relation to windows vista  just deciding one day it is not genuine anymore or I certainly would have written it down in a better place than on a sticker on the bottom of my laptop which was bound to rub off after two years.

  The next time I need to buy a new laptop I will certainly not be buying a pc. I have completely lost all trust and support for microsoft. I only wish that I could afford to buy an alternative at this moment in time but as I cannot I guess I am going to have to pay the £70 for windows seven.

  Thank you individually for your time and help.

  Regards,

  Fiona

  Tuesday, February 21, 2012 11:01 AM
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  "howarthfiona" wrote in message news:8c85d629-1389-4df6-b8ac-b6ab75b69246...

  Thanks for your help Noel but it appears you are the only person who is actually trying to help me with this problem. I tried to ring my computer manufacturer. They were completely useless and would not provide a new product key but said I had to buy a recovery disc at the cost of £35.00 to solve this problem. However, I am reluctant to do this as I have tried recovery once and it did not work.

  Thank you individually for your time and help.

  Regards,

  Fiona

  I agree with you not bothering with the Recovery disk set – it would almost certainly have exactly the same problem as the reinstall you’ve already tried.

   

  One last hope for you is to contact your local Volume Licensing Activation Center – they may be able to arrange you a new Key.

  they are supposed to be for volume license users, but will assist if asked nicely :)
  http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

   

  Good Luck

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Monday, February 27, 2012 10:49 PM

  Tuesday, February 21, 2012 11:08 AM

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  Just tried to ring, eventually got through but the line was such poor quality I could not understand a single word the operator was trying to say.

  Tuesday, February 21, 2012 11:23 AM
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  "howarthfiona" wrote in message news:18ad92c5-5e5b-4baa-af68-76651c8b2a45...

  Just tried to ring, eventually got through but the line was such poor quality I could not understand a single word the operator was trying to say.

   

  :( – probably a bad satellite link to India :(

  Try again a bit later.

  If they do get snotty with you, request escalation to a supervisor (which often routes the call back to the UK <g>)

   

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, February 21, 2012 11:36 AM

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  No reply from the Original Poster.

  Issue is assumed to be resolved.

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  Darin MS

  Monday, February 27, 2012 10:49 PM