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Re: security updates not being installed RRS feed

  • Question

  • I am having the same problem as Monika.  I used my Dell Reinstallation DVD that contains the OS on my laptop and now I can download the updates but cannot install any of them.  I ran the MGA tool and here are the results:

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6GF2F-C6QJK-WJJQ3
    Windows Product Key Hash: ly8PEcMUyJUPFhOe0a23ZlYEmlY=
    Windows Product ID: 76487-OEM-2281951-50529
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1CE40A3B-90ED-449B-B0A0-A28A7BC07078}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1CE40A3B-90ED-449B-B0A0-A28A7BC07078}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WJJQ3</PKey><PID>76487-OEM-2281951-50529</PID><PIDType>3</PIDType><SID>S-1-5-21-3625871933-2192252154-4144787580</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>0AD83AAF0184606E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Inspiron I6400</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>80E9CAAC801B500</Val><Hash>wL+7J1acLVfoNLX1r7nulhsS+5s=</Hash><Pid>73931-640-3094741-57034</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>47F5AFAA38D1500</Val><Hash>y17fxjnH4fkIbW1AHP6sv5xXsOA=</Hash><Pid>72079-640-2960594-55403</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>47F5AFAA38D1500</Val><Hash>y17fxjnH4fkIbW1AHP6sv5xXsOA=</Hash><Pid>72077-640-2960594-55146</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>47F5AFAA38D1500</Val><Hash>y17fxjnH4fkIbW1AHP6sv5xXsOA=</Hash><Pid>72085-640-2960594-55787</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>47F5AFAA38D1500</Val><Hash>y17fxjnH4fkIbW1AHP6sv5xXsOA=</Hash><Pid>70172-640-2960594-55390</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Step 2 answers:

    1. Windows XP Media Center Edition 2005 with Update Rollup 2

    2. No black lettering, just says OS already intalled on your computer

    3. Dell

    4.

    5. I used Microsoft Update to update Windows and it found 84 critical updates.  I hit intall and it downloads and verifies all 84 updates.  However, when it goes to intall it just says some of the updates failed to install and lists them all.

     

    Security Update for Windows XP (KB873339)
    Critical Update for Windows XP (KB886185)
    Security Update for Windows XP (KB885836)
    Security Update for Windows XP (KB888302)
    Security Update for Windows XP (KB891781)
    Security Update for Windows XP (KB885835)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB890859)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB896423)
    Update for Windows XP (KB894391)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB900725)
    Update for Windows XP (KB910437)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB911562)
    Update for Windows XP (KB900485)
    Security Update for Windows XP (KB908531)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB911280)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB916595)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920685)
    Update for Windows XP (KB920872)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB926436)
    February 2007 CardSpace Update for Windows XP (KB925720)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB920213)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB927891)
    Cumulative Security Update for Outlook Express for Windows XP (KB929123)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB935839)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Microsoft .NET Framework, Version 1.0 Service Pack 3 (KB930494)
    Update for Windows XP (KB938828)
    Security Update for Windows XP (KB921503)
    Security Update for Windows XP (KB938829)
    Security Update for Windows Media Player 10 for Windows XP (KB936782)
    Security Update for Internet Explorer 7 for Windows XP (KB938127)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB933729)
    Security Update for Outlook Express for Windows XP (KB941202)
    Security Update for Windows XP (KB943460)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB942763)
    Security Update for Windows XP (KB941568)
    Security Update for Windows XP (KB941569)
    Cumulative Security Update for Internet Explorer 7 for Windows XP (KB942615)
    Security Update for Windows XP (KB944653)
    Security Update for Windows XP (KB937894)

    Any help you could provide would be greatly appreciated.

    Saturday, December 22, 2007 6:23 PM

Answers

  • TurnerJD,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

     

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

     

    Thank you,

     

    STephen Holm, MS

    Wednesday, December 26, 2007 11:26 PM