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MS Office HOme & Student Failed Validation RRS feed

  • Question

  • My copy of MS Office Home & Student 2007 was purchased at a local area retailer (MicroCenter). It's been working fine for the past week but when I tried to download a template in Word today was told that it failed validation. I've followed the instructions listed here. When I try to fix online the validation results say that Outlook 2007 and Office Home & Student 2007 pass validation. These are the only two MS products I've installed. It says "2007 Microsoft Office System: Validation Failed"

     

    When I run the further diagnostic you recommend from the downloaded software, I get the following:

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RJ4H3-MPJHM-PPXK8
    Windows Product Key Hash: 50Z/nZl5gfieDiCylMlYzoCtUec=
    Windows Product ID: 76487-OEM-2211906-00127
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3A165ED4-D231-466A-AB1F-CC324BF87D3E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3A165ED4-D231-466A-AB1F-CC324BF87D3E}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PPXK8</PKey><PID>76487-OEM-2211906-00127</PID><PIDType>2</PIDType><SID>S-1-5-21-798348211-1497264309-822470180</SID><SYSTEM><Manufacturer>powerspec4.5c</Manufacturer><Model>psB645</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date><SLPBIOS>powerspec,WinBook</SLPBIOS></BIOS><HWID>6866367F01847B7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Micro Electronics, Inc</name><model>PowerSpec</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>38C6A473994CF0E</Val><Hash>rlPBa/owTX65kFQUxKVKaPFWeZ4=</Hash><Pid>81610-903-3265075-62568</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1D636A298631F14</Val><Hash>DysWAuK6b7jG2hnl/8k0tCt+PG4=</Hash><Pid>81602-906-5445424-68232</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Please help me resolve this issue.

     

    Thanks!

     

    Julie

    Thursday, November 8, 2007 2:05 PM

Answers

  • Hello Julie :-),

     

    It appears you have multiple versions of Office Suites currently installed. The 2007 Microsoft Office System 2007 indicates you are having a unknown product identification. Usually this is associated with a trial version of Office. Julie was the pre-installed with your system @ the time you purchased the system? If so please uninstall this version and restart your computer.. Next please visit http://www.microsoft.com/genuine and locate the "Validate Office" button @ the upper right hand corner of your monitor. Please double click this button and follow the instructions.You should validate with no problems now.  Should you need further guidance please repost in this thread.  Have a great evening.

     

    Regards,

     

    Stephen Holm, MS

     

    Thursday, November 8, 2007 11:17 PM
  • Hey Julie,

     

    No problem. I think I know what may be causing your problem. Sometimes there may be remnants still residing withing your registry after attempting to either uninstall via the Windows Control Panel or by using the uninstall feature @ the program level. Please read Description of the Windows Installer CleanUp Utility knowledge articls (KB) located @ the following link:  http://support.microsoft.com/kb/290301.  This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer.  Next you will want to reinstall Microsoft Office or a stand alone office component using the genuine MS Office installation CD and product key not a trial version.

     

          If you are still having issues, can you do the following?

     

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.

    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3) When the tool loads, click “CONTINUE”.

    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

    5) From the Windows tab, click the COPY button.

    6) Please reply back to this post and PASTE the entire results into reply of this post. 

     

    We can take a look at it and offer you some suggestions as to how to resolve this issue. Thank you Julie and hopefully this will  have you operations again. Have a super weekend :-).

     

     

    Stephen Holm, MS

     

    Friday, November 9, 2007 6:52 PM
  • Hello Julie :-),

     

    We confirmed there weren't other versions installed except for Office 2007. Now I would like for you to remove the trial version of Office you currently have installed. I believe it is Microsoft Office System 2007. This version is giving you an unknown PID error code. 

     

    Please look @ the following Knowledge Base (KB) article How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature located here:  http://support.microsoft.com/kb/928218/en-us.   Here you will find detailed instructions for removing trial release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    This should clear out the Office trial version and allow you to be operational.  Please let me know if I can help further Julie.

     

     

    Stephen Holm, MS

     

    Friday, November 9, 2007 8:16 PM

All replies

  • Hello Julie :-),

     

    It appears you have multiple versions of Office Suites currently installed. The 2007 Microsoft Office System 2007 indicates you are having a unknown product identification. Usually this is associated with a trial version of Office. Julie was the pre-installed with your system @ the time you purchased the system? If so please uninstall this version and restart your computer.. Next please visit http://www.microsoft.com/genuine and locate the "Validate Office" button @ the upper right hand corner of your monitor. Please double click this button and follow the instructions.You should validate with no problems now.  Should you need further guidance please repost in this thread.  Have a great evening.

     

    Regards,

     

    Stephen Holm, MS

     

    Thursday, November 8, 2007 11:17 PM
  • Stephen,

     

    First of all, thanks for the help. I had suspected the same thing and, indeed, found that the 60-Day Trial Version had come pre-installed. I thought I had deleted all Office versions other than what I had installed myself. (Even deleted the shortcut, which said there was no file for it to point to.) And have rebooted and gone to the Genuine web site and continue to have the same problem. Is there a specific place I should be looking for files to delete? I've gone through the list of software programs to uninstall and can't find anything else there that looks like the culprit. Thanks for your help!

    Julie

     

    Friday, November 9, 2007 1:37 PM
  • Hey Julie,

     

    No problem. I think I know what may be causing your problem. Sometimes there may be remnants still residing withing your registry after attempting to either uninstall via the Windows Control Panel or by using the uninstall feature @ the program level. Please read Description of the Windows Installer CleanUp Utility knowledge articls (KB) located @ the following link:  http://support.microsoft.com/kb/290301.  This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer.  Next you will want to reinstall Microsoft Office or a stand alone office component using the genuine MS Office installation CD and product key not a trial version.

     

          If you are still having issues, can you do the following?

     

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.

    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.

    3) When the tool loads, click “CONTINUE”.

    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.

    5) From the Windows tab, click the COPY button.

    6) Please reply back to this post and PASTE the entire results into reply of this post. 

     

    We can take a look at it and offer you some suggestions as to how to resolve this issue. Thank you Julie and hopefully this will  have you operations again. Have a super weekend :-).

     

     

    Stephen Holm, MS

     

    Friday, November 9, 2007 6:52 PM
  • Stephen,


    The Windows CleanUP utility and installer show no 2003 Office programs in the list, only 2007. So, I proceeded on to the next step.  When I ran the other tool, the RESOLVE button is unavailable in the Office tab.  I copied from the Windows tab and here are the results.

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RJ4H3-MPJHM-PPXK8
    Windows Product Key Hash: 50Z/nZl5gfieDiCylMlYzoCtUec=
    Windows Product ID: 76487-OEM-2211906-00127
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3A165ED4-D231-466A-AB1F-CC324BF87D3E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3A165ED4-D231-466A-AB1F-CC324BF87D3E}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PPXK8</PKey><PID>76487-OEM-2211906-00127</PID><PIDType>2</PIDType><SID>S-1-5-21-798348211-1497264309-822470180</SID><SYSTEM><Manufacturer>powerspec4.5c</Manufacturer><Model>psB645</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date><SLPBIOS>powerspec,WinBook</SLPBIOS></BIOS><HWID>6866367F01847B7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Micro Electronics, Inc</name><model>PowerSpec</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>38C6A473994CF0E</Val><Hash>rlPBa/owTX65kFQUxKVKaPFWeZ4=</Hash><Pid>81610-903-3265075-62568</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1D636A298631F14</Val><Hash>DysWAuK6b7jG2hnl/8k0tCt+PG4=</Hash><Pid>81602-906-5445424-68232</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    What's next?

     

    Thanks!

     

    Julie Emery

    Friday, November 9, 2007 7:25 PM
  • Hello Julie :-),

     

    We confirmed there weren't other versions installed except for Office 2007. Now I would like for you to remove the trial version of Office you currently have installed. I believe it is Microsoft Office System 2007. This version is giving you an unknown PID error code. 

     

    Please look @ the following Knowledge Base (KB) article How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature located here:  http://support.microsoft.com/kb/928218/en-us.   Here you will find detailed instructions for removing trial release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    This should clear out the Office trial version and allow you to be operational.  Please let me know if I can help further Julie.

     

     

    Stephen Holm, MS

     

    Friday, November 9, 2007 8:16 PM
  • Stephen,

     

    I've got one file that won't uninstall. 3529a05.msi The subject is Microsoft Office Professional Hybrid 2007. Everything else uninstalled without a problem. I don't get an error message when I try to uninstall. It just doesn't disappear. Any suggestions?

    Thanks!

    Julie Emery

    Tuesday, November 13, 2007 1:58 PM
  • Hello Julie,

     

    Interesting information you have provided. Thank you for providing me with this information. In turn I have pushed this information with our developers so I may find out more information. As for removing this file I can help. Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing  versions of Office Suite 2007 or program. Unfortunitely you may have to remove both versions of Office verses the trial version. First see if there anything is left behind pertaining to the trial version while following the provided KB Article. 

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Thank you Julie

     

    Stephen Holm

    Tuesday, November 13, 2007 10:23 PM
  • Stephen,

     

    The instructions you provide the link to were the very same instructions you sent the previous day that I was using to find the files and uninstall. During that process was when the file in question wouldn't uninstall. You said you can help with that, but gave me nothing that you hadn't previously sent and that I hadn't previously tried.

     

    How do I unintall that particular file? And, is that the culprit?

     

    Julie

    Wednesday, November 14, 2007 1:25 PM
  • Julie,

     

    Let me look more into this and I apologize for posting same information. The information I provided provides an indepth removal verses using the control panel. Have you tried to use the uninstall feature provided on the Office Disc? 

     

     

    Thank you Julie,

     

    Stephen Holm, MS

    Wednesday, November 14, 2007 11:17 PM
  • Office and Student 2007 fails on my Vista machine, too.  Dell support (3x calls), MS support (4x calls) is not resolving. 

    "Office Home and Student 2007 encountered an error during setup"

     

    Here is the Setup.Log files which seems to point to the error.

     

    CMSI(INITIALIZE): '(null)'
    MSI(COMMONDATA): '1: 0 2: 0 3: 1252 '
    MSI(INFO): 'This update package could not be opened. Verify that the update package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer update package.
    C:\Windows\Installer\14927.msi'
    MSI(TERMINATE): '(null)'
    Log level changed from: Standard to: Verbose
    Error: Failed to configure: {91120000-002F-0000-0000-0000000FF1CE} ErrorCode: 1635(0x663).
    Rolling back chain
    11/14/2007 17:56:06 Rolling back package: HomeStudentrWW
    There appears to be no rollback work to do for package: HomeStudentrWW path: C:\MSOCache\All Users\{91120000-002F-0000-0000-0000000FF1CE}-C\HomeStudentrWW.msi

     

    Suggestions very much welcomed.

     

    Thursday, November 15, 2007 6:12 AM
  • Exengprof,

     

    Please run the MGA Diagnostic tool. The instructions are previously mentioned in the thread.  Thank you.

     

    Stephen Holm, MS

     

    Thursday, November 15, 2007 6:54 PM
  •  

    I am happy to give thanks for this thread along with all the other wonderful things we have in the USA to be thankful for.

     

    Yesterday "when I tried to download a template in Word I was told that it failed validation".  I had purchased an HP Desktop three months and two days ago and had purchased an Office Professional Upgrade package at the same time. I installed the Office Professional and all was well until I attempted to use the template yestereday.  The details told me the Office Professional had passed but the Student and Home Office had failed.  I called HP to no avail but did get a hint about the validataion problem not being unique to me.  I googled the problem and found this thread.  I am not a technician but did glean the part about the Student version needing to be removed. 

     

    The Home and Student Version of MS Home did not show up in a search under the "All Programs" area but when I went into the "remove programs" area of the Control panel, there it was.  I removed it and "Voila", problem solved. It is 4:00 a.m. here in the Puget Sound and it is going to be a great Thanksgiving day.

    Thursday, November 22, 2007 12:10 PM
  • Gringolao,

     

    Awesome!!! We are great to hear you are up and running. Hope your Thanksgiving Day in the good ole' Pugent Sound was filled with great joy.

     

    Take care.

     

    Stephen Holm, MS

     

    Wednesday, December 12, 2007 2:36 AM
  • Hi Stephen,

     

    Were you able to provide a resolution for Jemery's issue regarding the uninstall failure of the "Microsoft Office Professional Hybrid 2007" msi? I have the same issue.

     

    Your assistance would be much appreciated!

     

    WeLoveRafa

     

    Tuesday, January 15, 2008 11:35 PM
  • Hello WeLoveRafa,

     

    Please reference the post in this thread from Stephen on Nov 13th regarding removing Office 2007.  If you are still having issues please create a new thread and post the results from the MGA diagnostic tool.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Tuesday, January 15, 2008 11:40 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {692870B8-B53A-4BE9-A3BF-8EE7BDF2F44A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{692870B8-B53A-4BE9-A3BF-8EE7BDF2F44A}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-4087453239-1566610432-2737760350</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>GC662AA-ABA SR5113WM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20080502000000.000000+000</Date></BIOS><HWID>68313507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600021-02-1033-6000.0000-2652009
    Installation ID: 227765116013906530648461735110671930149245393233763322
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 44MV3
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAEAAQABAAAABAABAAEAnJ/ESgSo1pEQtpIAAKtMjvL0ZuMyh6xWqn9Xdcj0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Sunday, October 25, 2009 1:43 AM
  • Hello ted07,

    Please do not piggyback on other people's posts---create your own thread.

    When you do, please post a fresh mgadiag report.  Also, please decribe the problem you are encountering.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, October 25, 2009 2:36 AM