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New Hard Drive with Windows XP3 RRS feed

  • Question

  • I had to install a new hard drive that had Windows XP3 on it.  Now that I have that I am unable to confiigure my ITouch keys on my Dell Logitech keyboard, I am also unable to open a website from my Incredimail emails that have a link and I cannot open my Southwest "Ding" specials that appear in my taskbar icon for "Ding".  I have emailed each individiual software supplier and they all seem to think it has to do with the XP3.  They have all tried to correct it from their end and no one has been able to do it.  Please advise me if this has been a problem and if you can help me.  Prior to installing this new hard drive, I had Windows XP with the Service Pack 2 and I never had any problems.

    Please advise

    Arlene Holman
    xxx
    xxx
    • Edited by Darin Smith MS Tuesday, August 4, 2009 9:46 PM removed email address from a pubilc forum
    Tuesday, August 4, 2009 2:32 PM

Answers

  • Hello baholman,

    The mgadiag utility is reporting that both your Windows XP Home and Office XP Small Biz installations on your Dell Dimension 8200 computer are Genuine OEM licenses for these products. :-)

    At the moment, none of the Windows and Office Genuine Advantage files or programs are installed on the computer.  Without WGA and OGA validations, you won't be able to do manual Windows Updates or download nice-to-have Office stuff from Microsoft.com.  Installing the WGA and OGA files and programs is not required.  Additionally, not having the WGA and OGA files is not what is preventing your computer from being able to open links from saved emails, configure your keyboard, or use the SWA Ding application.

    Since your issues do not appear to be related to WGA and OGA, your issues are off-topic to the forum.  Please take Darin's advice to seek help in an online help forum.

    In your circumstances, I would:
    (a)  Run Dial-a-Fix http://wiki.lunarsoft.net/wiki/Dial-a-fix to see if that would help reregister files needed to open hyperlinks
    (b)  Uninstall, restart, then reinstall the latest drivers for the keyboard
    (c)  Uninstall, restart, then reinstall the latest version if the SWA Ding utility 
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, August 12, 2009 7:52 PM
    Monday, August 10, 2009 3:02 PM

All replies

  • Hello baholman,

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on your CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 4, 2009 3:39 PM
  • Hello Arlene,

      These forums are for the support of Windows Genuine Advantage Validation issues. Your post does not appear to a be XP Activation or Validation related and, as such is, unfortunately, off-topic (as well as outside my main area of knowledge)

      I recommend reposting your question to one of the XP Newsgroups  at http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx or go to http://support.microsoft.com for additional support options.
     
    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, August 4, 2009 9:52 PM
    • Unmarked as answer by baholman Saturday, August 8, 2009 2:15 PM
    Tuesday, August 4, 2009 9:52 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {9347C9EF-D302-46B8-825C-F09D8325D9DA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: Validation Control not Installed

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Small Business - 100 Genuine
    Microsoft Office XP Small Business - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Documents and Settings\Arlene Holman\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9347C9EF-D302-46B8-825C-F09D8325D9DA}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1957994488-484763869-682003330</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20011207000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>7E8B3A370184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>5B4828F6C2E2A1E</Val><Hash>YiKmKWSMgFKSHrgyBOPcHtsTsa4=</Hash><Pid>54188-OEM-1790747-82383</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8000:Dell Inc|8000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Saturday, August 8, 2009 4:20 AM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0

    Monday, August 10, 2009 2:40 PM
  • -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {9347C9EF-D302-46B8-825C-F09D8325D9DA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: Validation Control not Installed

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Small Business - 100 Genuine
    Microsoft Office XP Small Business - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Documents and Settings\Arlene Holman\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9347C9EF-D302-46B8-825C-F09D8325D9DA}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1957994488-484763869-682003330</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20011207000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>7E8B3A370184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>5B4828F6C2E2A1E</Val><Hash>YiKmKWSMgFKSHrgyBOPcHtsTsa4=</Hash><Pid>54188-OEM-1790747-82383</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8000:Dell Inc|8000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, August 10, 2009 2:41 PM
  • Hello baholman,

    The mgadiag utility is reporting that both your Windows XP Home and Office XP Small Biz installations on your Dell Dimension 8200 computer are Genuine OEM licenses for these products. :-)

    At the moment, none of the Windows and Office Genuine Advantage files or programs are installed on the computer.  Without WGA and OGA validations, you won't be able to do manual Windows Updates or download nice-to-have Office stuff from Microsoft.com.  Installing the WGA and OGA files and programs is not required.  Additionally, not having the WGA and OGA files is not what is preventing your computer from being able to open links from saved emails, configure your keyboard, or use the SWA Ding application.

    Since your issues do not appear to be related to WGA and OGA, your issues are off-topic to the forum.  Please take Darin's advice to seek help in an online help forum.

    In your circumstances, I would:
    (a)  Run Dial-a-Fix http://wiki.lunarsoft.net/wiki/Dial-a-fix to see if that would help reregister files needed to open hyperlinks
    (b)  Uninstall, restart, then reinstall the latest drivers for the keyboard
    (c)  Uninstall, restart, then reinstall the latest version if the SWA Ding utility 
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, August 12, 2009 7:52 PM
    Monday, August 10, 2009 3:02 PM