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Paid for Live One Care Renewal but still receiving messages that my Live One Care runs out in 11 days RRS feed

  • Question

  • Why is my renewal subscription to Live One Care not being reflected?  I am still receiving messages that my Live One Care expires in 11 days.  I already paid for another 12 months.
    Friday, May 15, 2009 1:53 PM

Answers

  • It can take 24-48 hours for your subscription status to update in One Care.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Friday, May 15, 2009 2:29 PM
    Moderator

All replies

  • It can take 24-48 hours for your subscription status to update in One Care.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Friday, May 15, 2009 2:29 PM
    Moderator
  •  

    Renewal takes effect on the date that your current subscription expires. It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, May 15, 2009 4:22 PM
    Moderator