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Feedback - Incorrect results when clicking link - UnRead posts

    Question

  • I like the new layout, is my feedback.

    The image below shows KCDW Threads. The new stats pane on the left indicates 239 unread posts. Clicking the link "unread" doesn't return unread messages but rather returns messages that were last replied by someone else. This looks like a bug in the intended use or a mislabeling of the link. Noted however when you select the link it also updates the checkbox in the filter to "unread" also.

    Thank you for your time.


    Chris Ward

    Thursday, May 15, 2014 1:33 PM

Answers

  • Someone else simply reading one of the threads won't make it show up as unread, they need to post in it.

    For example, your unread count will go up by one once I hit submit.

    Also, you don't need to post in the thread to make it no longer appear in your unread count, all you need to do is view the thread.

    I guess I'm not seeing where the confusion is coming from.


    Don't retire TechNet! - (Don't give up yet - 12,830+ strong and growing)

    • Proposed as answer by Naomi NModerator Tuesday, May 20, 2014 3:21 PM
    • Unproposed as answer by KCDW Tuesday, May 20, 2014 3:31 PM
    • Marked as answer by KCDW Tuesday, May 20, 2014 3:34 PM
    Tuesday, May 20, 2014 2:19 PM
  • May be terminology 'Unread' is not exactly correct. Obviously threads in which you participated you read at least once. May be the label should be changed to 'New Replies' with tooltip as 'Threads have new replies since you last opened them'. Then it will be crystal clear.

    Also, 'My Threads' is not exactly correct either. "My" assumes threads which were started by me but here used for all threads in which I participated. May be there should be a filter to switch between real 'My threads' (started by me) and "Threads I participated in'.


    For every expert, there is an equal and opposite expert. - Becker's Law


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    • Marked as answer by KCDW Tuesday, May 20, 2014 3:35 PM
    Tuesday, May 20, 2014 3:17 PM
    Moderator
  • Yes, exactly. I don't have to post in 'My Unread threads' to make them 'Unread', it's enough to just open that thread (and I may just open and forgot to read, but it still will no longer be marked as 'unread' :)). But in order for the number of 'Unread' threads to go up someone (other than me) has to post in that thread after my last opening.

    ----------

    BTW, sometimes the replies are posted very close in time. In this case I may miss a reply if it was posted just a minute or so before mine. Only if someone later replies in that thread I may notice additional replies or in case I notice that the number of replies in the thread is higher than expected.


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog


    My TechNet articles

    • Marked as answer by KCDW Tuesday, May 20, 2014 3:35 PM
    Tuesday, May 20, 2014 3:21 PM
    Moderator
  • 'Unread' is being used to describe threads that have new messages since you've posted in them, not threads that you haven't opened yet.

    Almost the opposite. "Unread" is being used to describe the number of threads you haven't read since they were last posted on by someone else.

    I think Naomi's comment almost 19 hours ago is closer than Mike's. They are not the same.


    Chris Ward

    • Marked as answer by KCDW Tuesday, May 20, 2014 2:12 PM
    Tuesday, May 20, 2014 2:12 PM

All replies

  • Hi Chris,

    What are you expecting to see when you click on unread?

    AFAIK, what you're seeing is what's supposed to be shown. 'Unread' is being used to describe threads that have new messages since you've posted in them, not threads that you haven't opened yet. This apparently isn't working perfectly for everyone yet, see this ongoing thread.

    It would be interesting to have some sort of method to see every thread that you haven't opened yet from your 'My Forums Threads' list or something like that, but until we get an unread filter on the general thread list (it only exists for 'My Threads' at this point in time) I don't see that happening.


    Don't retire TechNet! - (Don't give up yet - 12,830+ strong and growing)

    • Proposed as answer by Naomi NModerator Monday, May 19, 2014 7:05 PM
    • Marked as answer by KCDW Tuesday, May 20, 2014 2:07 PM
    • Unmarked as answer by KCDW Tuesday, May 20, 2014 2:07 PM
    • Unproposed as answer by KCDW Tuesday, May 20, 2014 2:12 PM
    Thursday, May 15, 2014 3:46 PM
  • 1) What are you expecting to see when you click on unread?

    2) AFAIK, what you're seeing is what's supposed to be shown.

    3) 'Unread' is being used to describe threads that have new messages since you've posted in them, not threads that you haven't opened yet.

    4) This apparently isn't working perfectly for everyone yet, see this ongoing thread.

    5) It would be interesting to have some sort of method to see every thread that you haven't opened yet from your 'My Forums Threads' list or something like that....

    Good Morning Mike,

    1) When I select "My Threads" as shown in the original post, I would hope to see something that makes sense and this does not. While on the My Threads page, click the "Unread" link. Look in the filter above my name, it confirms that in "My Threads" it is filtered to Unread. The sensible thought would be that anything I posted that no one else has read would be listed here. At this time there are 0. It shows 239 unread posts. This doesn't make any sense. Unless, as I mentioned in the original post, you change the meaning of "Unread" to "Last read by someone other then me" then what is being reported is inaccurate.

    2) Really? how did you come to this conclusion?

    3) Based on your comment here, you agree with me that the name of the link does not agree with what is being reported.

    4) Thanks for the link for the ongoing issue. I see the time index of that thread is a few hours before this one.

    5) Not sure this would be doable.

    Hope to see this fixed soon as it really isn't working logically.


    Chris Ward

    Monday, May 19, 2014 4:05 PM
  • Hi Chris,

    I guess you and I are on different pages. Here's my thoughts -

    1)

    The sensible thought would be that anything I posted that no one else has read would be listed here.

    I don't share this view. Unread, in my mind, means the number of posts that you haven't read yet, not that other people haven't read yet. I don't see how the forums software could possibly keep track of that.

    2) See above.

    3) No, I think Unread is pretty descriptive. The only real difference in our views is what 'Unread' actually means. I know that's splitting hairs. =]

    4) You're welcome, we'll see if it gets any traction with MSFT folks.

    5) I think we used to have the ability to filter on unread threads in the individual forums views before the redesign, but my memory of almost a year ago is pretty foggy.


    EDIT: Here's an example of why I like this feature, as this might make it easier to understand my point of view. I keep individual forums open in individual tabs, so I don't always have an eye on every thread I've posted in. I just noticed that my unread count had jumped up to 1, but there were no unread threads in the view I was looking at. This prompted me to switch over to my 'My Threads' tab and check the list there.


    Don't retire TechNet! - (Don't give up yet - 12,830+ strong and growing)

    Monday, May 19, 2014 4:22 PM
  • Exactly what Mike says. 'Unread' means that the threads in which you participated have new replies since you read the messages in them last time. This is very convenient to keep track of all threads you participate in and see, if there is a new activity and a reply is needed.

    Each thread has number of views, so I think there could be very small number of threads which haven't been read at all yet by someone. 


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog


    My TechNet articles



    Monday, May 19, 2014 7:08 PM
    Moderator
  • 5) I think we used to have the ability to filter on unread threads in the individual forums views before the redesign, but my memory of almost a year ago is pretty foggy.

    Yes, before re-design there was an ability to filter on only 'Unread' messages in the particular forum (or group of forums in the 'My Threads' view). I hope this is still in the list for implementation as I was asking about it right after the new forum's release and Bryant promised to eventually give this functionality back.


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog


    My TechNet articles

    Monday, May 19, 2014 7:12 PM
    Moderator
  • 1) I don't see how the forums software could possibly keep track of that.

    2) No, I think Unread is pretty descriptive. The only real difference in our views is what 'Unread' actually means. I know that's splitting hairs. =]

    3) I like this feature

    1) This seems relatively easy to me. They already keep track of which threads have not been read (at all) then just apply the filter that already exists [My Threads]. As a programmer this is pretty straight forward thinking.

    2) "Unread" in this case does not describe unread threads. It describes in fact, threads last read by someone other than me in [My Threads]. The only way I can get that to 0 is if I am the last person who posted on the threads being filtered by [My Threads]. To test that theory a trial was performed the results are in fact that the "Unread" in [My Threads] changed exactly with the number of Threads I last responded to. In other words, at 242 "Unread" reported, I posted on 5 threads and refreshed. the number dropped to 237 "Unread" reported, this directly supports the theory. These threads are also removed from the filtered list of "Unread" threads which further supports the theory I postulated. Also noted that when deleting the last reply the numbers stay at the same number as with my last reply, so this is also a filtering issue that needs addressing. I am confident if you run the same tests you will have the same results. So it appears that whoever "gets the last post in the Thread" gets the 0 in the Unread column. Let the "0" wars begin.

    3) I like the idea of the feature however it is not working as it should, that is if my opinion matters to anyone.

    I will mark your post above as answer as it led me to the existing reported issue, although I expect the other thread is interested in a slightly different behavior characteristic than what this thread is intended to cover.

    Thank you for your time.

    Edit 2014 05 20 Add comments on testing.

    Further testing shows the above (2) is not complete. As a further test I simply clicked on  a few threads in the "Unread" filtered by [My Threads]. Each time I clicked to read a thread it reduced the number. So it seems the definition in this case really is: Unread = The number of threads you have not read since someone else posted on it.

    So it is possible that everyone can have a "0" there just by having read it. It seems the definition is between yours and my original thoughts.


    Chris Ward


    • Edited by KCDW Tuesday, May 20, 2014 2:06 PM 2014 05 20 Add comment on testeing
    Tuesday, May 20, 2014 1:58 PM
  • 'Unread' is being used to describe threads that have new messages since you've posted in them, not threads that you haven't opened yet.

    Almost the opposite. "Unread" is being used to describe the number of threads you haven't read since they were last posted on by someone else.

    I think Naomi's comment almost 19 hours ago is closer than Mike's. They are not the same.


    Chris Ward

    • Marked as answer by KCDW Tuesday, May 20, 2014 2:12 PM
    Tuesday, May 20, 2014 2:12 PM
  • Someone else simply reading one of the threads won't make it show up as unread, they need to post in it.

    For example, your unread count will go up by one once I hit submit.

    Also, you don't need to post in the thread to make it no longer appear in your unread count, all you need to do is view the thread.

    I guess I'm not seeing where the confusion is coming from.


    Don't retire TechNet! - (Don't give up yet - 12,830+ strong and growing)

    • Proposed as answer by Naomi NModerator Tuesday, May 20, 2014 3:21 PM
    • Unproposed as answer by KCDW Tuesday, May 20, 2014 3:31 PM
    • Marked as answer by KCDW Tuesday, May 20, 2014 3:34 PM
    Tuesday, May 20, 2014 2:19 PM
  • May be terminology 'Unread' is not exactly correct. Obviously threads in which you participated you read at least once. May be the label should be changed to 'New Replies' with tooltip as 'Threads have new replies since you last opened them'. Then it will be crystal clear.

    Also, 'My Threads' is not exactly correct either. "My" assumes threads which were started by me but here used for all threads in which I participated. May be there should be a filter to switch between real 'My threads' (started by me) and "Threads I participated in'.


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog


    My TechNet articles

    • Marked as answer by KCDW Tuesday, May 20, 2014 3:35 PM
    Tuesday, May 20, 2014 3:17 PM
    Moderator
  • Yes, exactly. I don't have to post in 'My Unread threads' to make them 'Unread', it's enough to just open that thread (and I may just open and forgot to read, but it still will no longer be marked as 'unread' :)). But in order for the number of 'Unread' threads to go up someone (other than me) has to post in that thread after my last opening.

    ----------

    BTW, sometimes the replies are posted very close in time. In this case I may miss a reply if it was posted just a minute or so before mine. Only if someone later replies in that thread I may notice additional replies or in case I notice that the number of replies in the thread is higher than expected.


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog


    My TechNet articles

    • Marked as answer by KCDW Tuesday, May 20, 2014 3:35 PM
    Tuesday, May 20, 2014 3:21 PM
    Moderator
  • Someone else simply reading one of the threads won't make it show up as unread, they need to post in it.

    For example, your unread count will go up by one once I hit submit.

    Also, you don't need to post in the thread to make it no longer appear in your unread count, all you need to do is view the thread.

    I guess I'm not seeing where the confusion is coming from.


    Don't retire TechNet! - (Don't give up yet - 12,830+ strong and growing)


    This post follows where I already said the same thing. In the Edit 9 minutes prior to yours and then the follow up 4 minutes before yours. Since we are all saying the same thing eventually that all three of our answers are correct. Thank you for helping to clear things up.

    Chris Ward

    Tuesday, May 20, 2014 3:34 PM
  • Yes, exactly. I don't have to post in 'My Unread threads' to make them 'Unread', it's enough to just open that thread (and I may just open and forgot to read, but it still will no longer be marked as 'unread' :)). But in order for the number of 'Unread' threads to go up someone (other than me) has to post in that thread after my last opening.

    ----------

    BTW, sometimes the replies are posted very close in time. In this case I may miss a reply if it was posted just a minute or so before mine. Only if someone later replies in that thread I may notice additional replies or in case I notice that the number of replies in the thread is higher than expected.


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog


    My TechNet articles


    This is a very good point also. Thank you!!!

    Chris Ward

    Tuesday, May 20, 2014 3:35 PM
  • This post follows where I already said the same thing. In the Edit 9 minutes prior to yours and then the follow up 4 minutes before yours. Since we are all saying the same thing eventually that all three of our answers are correct. Thank you for helping to clear things up.

    Chris Ward

    I should always refresh before hitting submit if I have the thread open for a while, but I just never remember to.

    =]


    Don't retire TechNet! - (Don't give up yet - 12,830+ strong and growing)

    Tuesday, May 20, 2014 3:38 PM