Product key no longer valid

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   File Scan Data-->
   File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

  Please run a full CHKDSK and SFC scan....

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

   CHKDSK C: /R

  and hit the Enter key.

  You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

  The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

   After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

  At the Command prompt, type

  SFC /SCANNOW

  and hit the Enter key

  Wait for the scan to finish - make a note of any error messages - and then reboot.

  Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Friday, January 13, 2017 4:38 PM

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  Thanks for the help so far!

  Please let me know if this didnt go as planned.

  https://www.dropbox.com/s/sp1uiemk58c9xd8/CBS.zip?dl=0

  And here is my second MGA:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-V6MGY-G834Y-Y8QH3
  Windows Product Key Hash: rtNFKFPViUJdHAbLucXCF+SK1pA=
  Windows Product ID: 00426-321-7001157-70125
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {11E5AA35-5E95-49BB-95F2-D5C9347E63D2}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.150928-1507
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 103 Blocked VLK
  Microsoft Office Enterprise 2007 - 103 Blocked VLK
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Allowed
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{11E5AA35-5E95-49BB-95F2-D5C9347E63D2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Y8QH3</PKey><PID>00426-321-7001157-70125</PID><PIDType>5</PIDType><SID>S-1-5-21-31051972-2907821857-1932320878</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0406   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090910000000.000000+000</Date></BIOS><HWID>F7843007018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65496</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00178-926-600006-02-1033-7601.0000-0502015
  Installation ID: 007102675490567970834945610242690521670710840334541605
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: HYRR2
  License Status: Notification
  Notification Reason: 0xC004F063.
  Remaining Windows rearm count: 4
  Trusted time: 1/14/2017 7:36:54 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0xC004C533
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 2:9:2015 07:59
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Not Registered - 0x80070005
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: NgAAAAEABAABAAEAAQADAAAAAQABAAEAln3u+E404ms4mBAzVPKIPBAG3ohiPc7uvqRubkIa
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            091009        APIC2146
    FACP            091009        FACP2146
    HPET            091009        OEMHPET
    MCFG            091009        OEMMCFG
    OEMB            091009        OEMB2146
    SSDT            A M I         POWERNOW
  
  

  Saturday, January 14, 2017 12:37 PM
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  Thanx again for the help and if someone has a moment to check my results, I would be grateful.
  

  Tuesday, January 17, 2017 3:40 AM
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  Sorry about the delay - things keep getting in the way.

  I'm also sorry to have to tell you that your install of Windows 7 Ultimate is counterfeit.

  The installed Product Key is a generic Key which would only work in ACER computers preinstalled with Windows 7 Ultimate, and your appears to be based on a Retail motherboard, and as such doesn't have the required certificates to be able to  activate the Windows license.

  Your only option based on what I see here is to purchase a new genuine Windows License - probably for Windows 10

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, January 17, 2017 9:10 AM

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  Thats nuts, Ive had this PC for at least 3 years with this install and a Tech Center installed it. Makes no sense. I definitely wont be doing Win10. Absolute worst! 

  Thank you for your time, guess I need to call the tech center, lol! 

  Tuesday, January 17, 2017 12:04 PM
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  I may have made a mistake - I confused two threads somehow! :(

  From your CBS log...

  	Line 72945: 2017-01-14 07:07:23, Info                  CSI    00000347 [SR] Beginning Verify and Repair transaction
  	Line 72948: 2017-01-14 07:07:23, Info                  CSI    00000349 [SR] Cannot repair member file [l:34{17}]"pkeyconfig.xrm-ms" of Microsoft-Windows-Security-SPP-Component-PkeyConfig, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
  	Line 72951: 2017-01-14 07:07:23, Info                  CSI    0000034b [SR] Repairing corrupted file [ml:520{260},l:58{29}]"\??\C:\Windows\System32\en-US"\[l:28{14}]"user32.dll.mui" from store
  	Line 72954: 2017-01-14 07:07:23, Info                  CSI    0000034d [SR] Repairing corrupted file [ml:60{30},l:58{29}]"\??\C:\Windows\SysWOW64\en-US"\[l:28{14}]"user32.dll.mui" from store
  	Line 72957: 2017-01-14 07:07:23, Info                  CSI    0000034f [SR] Repairing corrupted file [ml:92{46},l:90{45}]"\??\C:\Windows\SysWOW64\spp\tokens\pkeyconfig"\[l:34{17}]"pkeyconfig.xrm-ms" from store
  	Line 72960: 2017-01-14 07:07:23, Info                  CSI    00000351 [SR] Cannot repair member file [l:34{17}]"pkeyconfig.xrm-ms" of Microsoft-Windows-Security-SPP-Component-PkeyConfig, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
  	Line 72961: 2017-01-14 07:07:23, Info                  CSI    00000352 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
  	Line 72966: 2017-01-14 07:07:23, Info                  CSI    00000355 [SR] Could not reproject corrupted file [ml:520{260},l:90{45}]"\??\C:\Windows\System32\spp\tokens\pkeyconfig"\[l:34{17}]"pkeyconfig.xrm-ms"; source file in store is also corrupted
  

  The Product Key appears to be a Retail one - but I'm far from certain that it's fully genuine. Did you get BOTH DVDs and the proper box and Proof of License card with it?

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, January 17, 2017 2:21 PM

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  Unfortunately, when I was working for the local tech school I had them do it. No worries, I just wonder why it did what it did. Do you see a fix for now? Im building my PC and dont want to use the new win7 and key with my old system.

  Tuesday, January 17, 2017 2:37 PM
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  If you didn't receive 2 DVDs, and the original box with the POL card inside, then the chances are that the license is a MSDN-type subscription one, which may have expired or over-run their licensing allotment.

   

  Having said that, it may be possible to fix the remaining error in the CBS log by substituting a known-good copy from another system.

  I'll have to check on the various copies I have as to whether this is the same file for all editions, or changes per edition (I think it's the same). If it's the same, then we can do a substitution and see what happens to the licensing then.

  I'll be back when I can find the time!

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, January 17, 2017 3:28 PM

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  Your amazing either way! Thanks again for whatever time you have!
  

  Tuesday, January 17, 2017 4:26 PM
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  I've uploaded a file - plmaa.zip - to my OneDrive at http://1drv.ms/1Tts1dZ

  Please download and save it.

  Right-click on the saved file and select Extract all...

  Change the target to C:\ and click on Extract

  Close all windows (it would be a good idea to print these instructions!)

  Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'

  Pick that

  You'll have to log in with your username and password.

  Pick the option to use a Command Prompt

  At the prompt type

  DIR C:\plmaa

  hit the enter key - if you get a 'Not Found' error try

  DIR D:\plmaa

  or

  DIR E:\plmaa

  The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

  XCOPY   <drive>:\plmaa    <drive>:\windows\winsxs /y /i /s /v /h

  (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

  run the command (it should take almost no time) and when the prompt returns, type

  EXIT

  and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

  Now run SFC /SCANNOW in an Elevated Command Prompt

  then reboot and upload the new CBS.log file to your reply

  Run another MGADiag report, and post that, as well.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Monday, January 23, 2017 12:57 PM

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  There was no option to repair my computer in Advanced Boot Menu. I tried quite few times.
  

  Sunday, January 29, 2017 8:18 PM
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  In that case you may need to create a Repair disk to be able to do this...

  Open Backup and Restore by clicking the Start  button, clicking Control Panel, clicking System and Maintenance, and then clicking Backup and Restore.

  • In the left pane, click Create a system repair disc, and then follow the steps. 
    
     If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  ---

  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Carey FrischMVP, Moderator Sunday, February 12, 2017 5:24 AM
  • Marked as answer by Noel D PatonModerator Friday, March 3, 2017 4:00 PM

  Monday, January 30, 2017 9:38 AM

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