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    The installation of "Windows Live Onecare" refuses to accept my product key. I keep getting the error message
  • The prepaid subscription product key provided is incorrect. Please type the prepaid subscription product key exactly as shown on your card.
Thursday, May 15, 2008 11:53 AM

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    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Thursday, May 15, 2008 1:23 PM
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    Please contact support for help with your product key. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Thursday, May 15, 2008 12:40 PM
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    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Thursday, May 15, 2008 1:23 PM
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    Steve:
    I tried what you suggested. Nothing worked. I need to have a product key that will be accepted or specific instructions on how to get the one that is on the box accepted. Or I will return the piece of *** and buy one from Norton.

    Jimmy

    Thursday, May 15, 2008 1:51 PM
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     JimmyG2000 wrote:

    Steve:
    I tried what you suggested. Nothing worked. I need to have a product key that will be accepted or specific instructions on how to get the one that is on the box accepted. Or I will return the piece of *** and buy one from Norton.

    Jimmy

    You can contact support per the instructions in my previous post of exchange the retail copy of OneCare you have at the store explaining that it won't activate, Jimmy.

    Sorry that you've run into this problem. :-(

    -steve

    Thursday, May 15, 2008 3:25 PM
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