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Sudden WGA problem appearance RRS feed

  • Question

  • I sent a technical support request (Ref: SRX1075599048ID)  in on this issues a day ago but saw the same issue on this forum.

    My dell laptop has vista ultimate pre installed by a reseller and also Office 2007 on a used laptop that once had XP installed by Dell.   The machine has operated fine for two months and all updates, security and others, have been successfully loaded when going to the Microsoft update site.  

    All of a sudden I am being told the Vista may not be genuine and asks for product key, which I do not have but this systems has been receiving updates from the Microsoft update site for two months.

    The Office 2007 validates okay.

    Error 0x80080101 indicating validation cannot be completed  and suggest try again later - no luck same error keeps occuring.    Diagnostic results below. 

    I am seeing similar problem on this forum that appears the same as my symptoms.  Is there a solution?

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {028423F0-5138-4260-A6F5-4E24540AF983}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{028423F0-5138-4260-A6F5-4E24540AF983}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1203696734-2768790896-1443087759</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude D600                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="3"/><Date>20050629000000.000000+000</Date></BIOS><HWID>2C333507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>3E11F1849C15D86</Val><Hash>WWNo2Bq+VNiDiw14OTAfkljCLBI=</Hash><Pid>89388-707-4786901-65181</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002





    • Changed type Darin Smith MS Tuesday, August 12, 2008 6:27 PM Changed Thread Type to "Question"
    Tuesday, August 12, 2008 12:52 AM

Answers

  • Hi irish8244,

      
    Computers, that are built by large manufactures, that come with Vista Pre-Installed (from the Factory), come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is installed on all Vista computers from that manufacturer and is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why people do not need to Activate their computer after they brought it home).

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. This key is unique to your computer and is a valid product key and should only be used if some problem occurs that makes the OEM SLP key not work properly.

      You state that your Dell Laptop originally came with XP, but that a Reseller installed Vista on it.  But in your Diagnostic Report, it says "Windows License Type: OEM SLP". As you read above, OEM SLP keys can only work on a computer that Originally came with Vista pre-installed from the Factory. This is because the Motherboard must have "special instructions" in it's bios that the OEM SLP key can read and confirm it is licensed to run on that computer.  A computer that originally had XP on it would Not have the "special instructions" and as such, would not work with an OEM SLP key.

      You also state that you do not have a Sticker (known as the COA sticker), on the side or bottom of your computer, that contains the COA SLP key (which would be used if the OEM SLP key ceased working).  I also notice, from your Diagnostic Report, that you have Service Pack 1 for Vista installed

      The only thing I can think of as to why your Vista worked for 2 months using a OEM SLP key, when your computer's Motherboard does not have the special instructions, is that there was a Hack available for Vista that would make an OEM SLP key Vista think the "Special Instructions" was on the motherboard, when in wasn't.   Microsoft has since released Service Pack 1 for Vista, which disabled that Hack.

      So what may have happened is that "Reseller" may have sold you that Hacked version of Vista and it worked for a while, but when you installed Service Pack 1, the Hack was disabled. 

      I suggest contacting that "reseller" and demanding the Genuine Microsoft Software, that you paid for (or at least a Refund).  I also encourage you to submit a Piracy Report (http://microsoft.com/piracy) against that "reseller".


    I hope this information was helpful,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Edited by Darin Smith MS Tuesday, August 12, 2008 6:27 PM spelling
    • Marked as answer by Darin Smith MS Tuesday, August 12, 2008 6:30 PM
    • Unmarked as answer by irish8244 Wednesday, August 13, 2008 12:23 AM
    • Marked as answer by Darin Smith MS Wednesday, August 13, 2008 5:18 PM
    Tuesday, August 12, 2008 6:20 PM
  • Thank you for your assistance - much appreciated.
    • Marked as answer by irish8244 Wednesday, August 13, 2008 11:56 PM
    Wednesday, August 13, 2008 11:56 PM

All replies

  • Hi irish8244,

      
    Computers, that are built by large manufactures, that come with Vista Pre-Installed (from the Factory), come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is installed on all Vista computers from that manufacturer and is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why people do not need to Activate their computer after they brought it home).

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. This key is unique to your computer and is a valid product key and should only be used if some problem occurs that makes the OEM SLP key not work properly.

      You state that your Dell Laptop originally came with XP, but that a Reseller installed Vista on it.  But in your Diagnostic Report, it says "Windows License Type: OEM SLP". As you read above, OEM SLP keys can only work on a computer that Originally came with Vista pre-installed from the Factory. This is because the Motherboard must have "special instructions" in it's bios that the OEM SLP key can read and confirm it is licensed to run on that computer.  A computer that originally had XP on it would Not have the "special instructions" and as such, would not work with an OEM SLP key.

      You also state that you do not have a Sticker (known as the COA sticker), on the side or bottom of your computer, that contains the COA SLP key (which would be used if the OEM SLP key ceased working).  I also notice, from your Diagnostic Report, that you have Service Pack 1 for Vista installed

      The only thing I can think of as to why your Vista worked for 2 months using a OEM SLP key, when your computer's Motherboard does not have the special instructions, is that there was a Hack available for Vista that would make an OEM SLP key Vista think the "Special Instructions" was on the motherboard, when in wasn't.   Microsoft has since released Service Pack 1 for Vista, which disabled that Hack.

      So what may have happened is that "Reseller" may have sold you that Hacked version of Vista and it worked for a while, but when you installed Service Pack 1, the Hack was disabled. 

      I suggest contacting that "reseller" and demanding the Genuine Microsoft Software, that you paid for (or at least a Refund).  I also encourage you to submit a Piracy Report (http://microsoft.com/piracy) against that "reseller".


    I hope this information was helpful,
    Darin Smith
    WGA Forum Manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Edited by Darin Smith MS Tuesday, August 12, 2008 6:27 PM spelling
    • Marked as answer by Darin Smith MS Tuesday, August 12, 2008 6:30 PM
    • Unmarked as answer by irish8244 Wednesday, August 13, 2008 12:23 AM
    • Marked as answer by Darin Smith MS Wednesday, August 13, 2008 5:18 PM
    Tuesday, August 12, 2008 6:20 PM
  • Darin,

    Appreaciate the information. 

    There is one bit of inforamtion that seems to be inconsistent with your supposition.   Looking at my update log, the Service Pack 1 (SP1) update was successfully installed from Microsoft on this computer on 7/24/08  and the computer did not show any symptom of this problem until 8/10/08 and the computer was used daily up through 8/7/08.   

    Does that change your thinking on this problem?  

    What is intersting is that others posting in the forum seem to have had retail purchased  Vista OSs they installed themselves and had similar problems to my symptoms earlier and about the same time.   That made me suspicious that it may be something other than just concluding the software is not genuine,  since even after Service Pack 1 was installed, along with other updates form Microsoft of other non security updates (which I thought Microsoft checked for valid software before allowing a download) and which swere uccessfully downloaed and installed.

    I have formal service requests in to Microsoft support but cannot get any explanation that is consistent with how my machine can have worked perfectly,  even after SP1 was installed as you suggest may have been the cause.

    Your response raised an additional question.  If I decide to purchase a new copy of Vista are you indicationg because the OS was originally installed  by an OEM as XP that it will not recognize the new Vista COA product key when I install and activate Vista on this machine.  Should I purchase an upgrade to Vista to avoid this problem?

    Thank you for your response.
    Wednesday, August 13, 2008 12:23 AM
  •    No, that doesn't change the way I think of the problem. I was only providing what I thought was the most likely reason why the OEM SLP key Vista actually worked. I have no idea what the actual reason is and it's really not the core of the issue.

      The core of the issue is the fact that you have an OEM SLP key in a Vista that didn't come preinstalled on that computer (my the manufacturer) and therefore, that computer does not have the nessacary hardware configeration to allow a Vista, using an OEM SLP key, to activate.


      As for your question regarding installing Retail copy of Vista. A retail copy of Vista would come with a Retail key and would work regardless of what past windows was previously installed on the computer.

    Darin
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Wednesday, August 13, 2008 5:18 PM
  • Thank you for your assistance - much appreciated.
    • Marked as answer by irish8244 Wednesday, August 13, 2008 11:56 PM
    Wednesday, August 13, 2008 11:56 PM