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New vid card + bios update + OEM SLP lic = have i screwed myself? RRS feed

  • Question

  • Hi all.

    I have a ZT systems machine with an MSI motherboard.  I installed a new video card and to get the motherboard to recognize and use the new card and not use the onboard video I updated the BIOS.  I didn't know that windows worked with the bios for proper activation and now I'm getting the Windows not genuine message.  I've tried changing the product key using the COA on the side of the machine, but it fails to change.  I'm wondering if I go back to the old BIOS version if that will fix the problem, or can I somehow get the updated BIOS to work with Windows to properly activate.  Or... am I just hosed and I'll be forced to buy a new copy of windows?

    Any help would be greatly appreciated.  The output from the mgadiag.exe program is below.

    Thanks in advance.  Craig.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1432779B-A1C7-4704-A605-7032FF29ABF2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1432779B-A1C7-4704-A605-7032FF29ABF2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-3663815263-1331538608-3697132760</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7678</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.0</Version><SMBIOSVersion major="2" minor="7"/><Date>20120611000000.000000+000</Date></BIOS><HWID>D2B83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>838E806FE47ED4</Val><Hash>SlrlS5k+r2AauH/NWpXwj+jXySw=</Hash><Pid>81599-874-3725765-65396</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800261-02-1033-7601.0000-1782011
    Installation ID: 013950825281500902370164040381482942922585652486716012

    Partial Product Key: 8X2XD
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 10/20/2012 11:26:12 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:16:2012 11:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAHKLQMQQKSt1iNCo8uPke9z5VIA2uJS5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      ASF!   INTEL    HCG
      SSDT   IdeRef  IdeTable
      SSDT   IdeRef  IdeTable
      SSDT   IdeRef  IdeTable
      DMAR   INTEL   SNB

    • Changed type casezz Saturday, October 20, 2012 5:12 PM poted as discussion by mistake
    Saturday, October 20, 2012 5:11 PM

Answers

All replies

  • What you didn't mention is that you've also seemingly changed the motherboard!

    The installed board looks to me like a Retail one, rather than an OEM one, and swapping out the motherboard outside warranty conditions invalidates teh OEM_SLP License (and possibly also the COA_SLP License)

    That said,  Please first try recreating Licensing Store.

     

    Recreate the Licensing Store Go to Start >
    All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

     

    After a couple of seconds Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 20, 2012 5:42 PM
    Moderator
  • Thanks for the reply.  I'll do that when I get home tonight.

    It's not a new motherboard.  I'm curious why you say so.  I assume it's something in the diag file that indicates it's a retail mobo.  This was purely a BIOS update as I attempted to get the motherboard to use the new video card.  As memory serves I think I put in a new power supply as well because the video card needed more power and I had one from a previous machine upgrade.  But no new motherboard in this machine.  There was a time I would have maybe done so for a full on upgrade, but those days have passed.  I don't have that kind of time anymore.

    thanks, c

    Monday, October 22, 2012 3:51 PM
  • From the BIOS, the date is <Date>20120611000000.000000+000</Date> - which is the BIOS's version date.

    This means either it's a board manufactured after that date, or the BIOS has been updated since.

    The motherboard detail is <Manufacturer>MSI</Manufacturer><Model>MS-7678</Model></SYSTEM> - which as far as I could tell from googling, as retail board code, rather than an OEM system code.

    The Key is from an OEM installation of Windows 7 - such Keys are not valid on retail motherboards, and it seems that your BIOS update wiped the SLIC table that should be present (assuming your machine was purchased with Windows pre-installed)to allow self-activation of the Key.

    The solution is simple - change the Key to the one on your COA sticker, and activate that (which is actually part of the procedure above, anyhow).


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, October 22, 2012 4:21 PM
    Moderator
  • It failed when trying to validate the COA product key from the side of the box.  It gave me the Invalid Product Key window with the following:

    Code: 0xC004F050

    Description: The Software Licensing Service reported that the product key is invalid.

    Thanks for your help on this.  Pretty frustrating.  Guess I shouldn't buy low end clone machines. 

    Does this mean they COA sticker on this box is bogus?  Did ZT rip off Microsoft and me?

    Perhaps I'm at the stage where I try to get the old BIOS loaded back on here.  Can they somehow give me a patch that will allow the SLP activation to work with the new BIOS?  I assume not given that I imagine if it isn't in the BIOS it just doesn't work.

    As I said, thanks for the help.  c

    The new MGADiag report is below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1432779B-A1C7-4704-A605-7032FF29ABF2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1432779B-A1C7-4704-A605-7032FF29ABF2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-3663815263-1331538608-3697132760</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7678</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.0</Version><SMBIOSVersion major="2" minor="7"/><Date>20120611000000.000000+000</Date></BIOS><HWID>D2B83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>838E806FE47ED4</Val><Hash>SlrlS5k+r2AauH/NWpXwj+jXySw=</Hash><Pid>81599-874-3725765-65396</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800261-02-1033-7601.0000-2962012
    Installation ID: 013950825281500902370164040381482942922585652486716012

    Partial Product Key: 8X2XD
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 10/22/2012 7:44:00 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:16:2012 11:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAHKLQMQQKSt1iNCo8uPke9z5VIA2uJS5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      ASF!   INTEL    HCG
      SSDT   IdeRef  IdeTable
      SSDT   IdeRef  IdeTable
      SSDT   IdeRef  IdeTable
      DMAR   INTEL   SNB

    Tuesday, October 23, 2012 12:52 AM
  • Code: 0xC004F050

    this usually indicates a mistake in entering the product key.

    use a good light and a strong magnifier to read the key

    easily confused, B and 8,6 and G, C and G

    characters not used

    E,U,I,O,A,S,L,Z,N, and 1,0

    Tuesday, October 23, 2012 3:13 AM
    Answerer
  • i've tried it again with a flashlight and a brand new glasses prescription.  i'm sure the code i put in is the one on the sticker.  it reported the same error code, that it's not valid. 

    anyone have any other ideas?

    thanks, c

    Thursday, October 25, 2012 11:57 PM
  • The only other thing I can suggest is that you call your local MS Activation Center, and discuss the problem of the Key with them - they may be able to help.

    http://support.microsoft.com/kb/950929


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, October 26, 2012 10:12 AM
    Moderator
  • Thanks very much Noel.  I'll try that and hope for the best.  I thought of just paving the machine and installing a full copy of win 8, but I don't think I'll go that way now.  I've tried win 8 and love it, but it really shines best with a touch screen, and I don't want my daughter, this is her machine, to have to learn a new OS in the midst of a stressful school year.  worst comes to worst i'll buy a copy of win 7 or an activation code and just chalk it up to why i'll not by another clone computer again.  thanks ZT Systems.
    Tuesday, November 13, 2012 4:52 PM
  • I can relate to that - I've avoided putting Win8 on my main system because of the learning curve for the last 3 months or so - I will have to get to it by Christmas!!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, November 13, 2012 5:04 PM
    Moderator