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installation of a second subscription on my new laptop RRS feed

  • Question

  •  

    I've installed by instructions from web page, and to no avail, when it comes to the part of activation, there is no Activate again radio button to press, just subscribe....please help, and when i press it it tells me i need a subcrsiption and to buy or activate. (8059 error message)  I've been satisfied with your product until this point and i am very frustrated as how to solve this issue...
    Monday, December 3, 2007 3:49 PM

Answers

  • The 8059 error should show you a message that explains that you need to activate with a LiveID if you already created a subscription for that LiveID. The product key can only be used the first time to create the subscription. Subsequent installs use the same LiveID as the initial install. If you use a different LiveID (email address) you will be prompted for a key or payment information.

    The LiveID for your subscription can be found under Help/About - Subscription ID on an activated copy of OneCare.

     

     If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate.

     

    If this is your first installation, and you have never activated, and you encounter the 8059 error, please contact support or see if you can exchange the retail copy of OneCare for a new copy as it would mean that you may have a duplicate key.

     

    -steve

     

    Monday, December 3, 2007 4:41 PM
    Moderator

All replies

  • I have the exact same problem, except that this installation would be #3.

     

    Monday, December 3, 2007 4:06 PM
  • The 8059 error should show you a message that explains that you need to activate with a LiveID if you already created a subscription for that LiveID. The product key can only be used the first time to create the subscription. Subsequent installs use the same LiveID as the initial install. If you use a different LiveID (email address) you will be prompted for a key or payment information.

    The LiveID for your subscription can be found under Help/About - Subscription ID on an activated copy of OneCare.

     

     If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate.

     

    If this is your first installation, and you have never activated, and you encounter the 8059 error, please contact support or see if you can exchange the retail copy of OneCare for a new copy as it would mean that you may have a duplicate key.

     

    -steve

     

    Monday, December 3, 2007 4:41 PM
    Moderator
  •  

    i'm trying this again ty Steve, I'll post and reply if it works this time...
    Monday, December 3, 2007 5:09 PM
  • it worked this time, ty for the help, was about to say heck with it....tech support much appreciated....

     

    Monday, December 3, 2007 5:15 PM
  • I'm very glad to read that it finally worked, Joe.

    -steve

     

    Tuesday, December 4, 2007 1:13 AM
    Moderator