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Deleted passport ID RRS feed

  • Question

  • I deleted my passport by accident - thought I was deleting a different one but persistent cookies and IE8 confused things.

    I recreated it, but I don't have access to my Live Mesh folders anymore.  Can this be fixed?

    I was using the RC build of Win7 + IE8.
    Wednesday, June 3, 2009 5:49 PM

Answers

  • How did you "delete" your Passport? If you canceled your LiveID - http://account.live.com - then you no longer have access to your live Desktop or any other services or accounts. If you have a new LiveID, you will have to sign up for these services again.

    You may be able to recover your canceled LiveID if you contact support - https://help.live.com/help.aspx?project=liveidv1&market=en-us

    Select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, June 3, 2009 6:38 PM
    Moderator

All replies

  • How did you "delete" your Passport? If you canceled your LiveID - http://account.live.com - then you no longer have access to your live Desktop or any other services or accounts. If you have a new LiveID, you will have to sign up for these services again.

    You may be able to recover your canceled LiveID if you contact support - https://help.live.com/help.aspx?project=liveidv1&market=en-us

    Select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, June 3, 2009 6:38 PM
    Moderator
  • Ok, filed that request with support.

    In the (likely, I think) event they tell me "sorry", how do I clean up existing Mesh Folders?  Here's what happens if I try to delete folder:



    Could not stop synchronizing folder with one or more devices in your mesh.
    Request to MOE failed with status code:
    401 Not authorized to access specified resource.


    My Mesh folders are still blue - they think they're in a mesh.
    Thursday, June 4, 2009 9:59 PM
  • Let's cross that bridge when we get there. I suspect you will need to uninstall Live Mesh and that will revert the folders to normal folders. Once reverted, you can install again and sign in with a new LiveID or the restored LiveID and set up the sync relationships again.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, June 5, 2009 1:52 PM
    Moderator