locked
XPPro x64 cd volume license? RRS feed

  • Question

  • Hello,

    I purchased what a website called "Microsoft Windows XP Professional x64 - CD" version.
    I received a silver and green DVD in a white paper case. The following text is on the cd.

    x64 Edition
    (Volume License Product Key Required)
    June 2006
    Systems
    Windows
    Client:
    Business
    All use subject to volume license agreement. Do no make illegal copies of this disc. Not for retail or OEM Distribution. Not for resale.
    End Item Part No. E85-02830
    Then a UPC bar code

    It has the words Microsoft Licensing in holograms around the outside edge.
    The label is printed/integrated, not a paper stickon. It is hologramatic and seems quite genuine, as does the inner circle hologram and the edging.

    As the computer is now assembled, I opened the white paper case to install and noticed these odd things as well as the "PRODUCT CODE" on the back of the white paper cd case is a plain white label with the five sets of five digits on it.
    There was no other papers, documents, packaging, and no COA of any kind.

    I'm not about to install it, obviously, unless you folks say it is fine. I didn't purchase any volume license of any kind that I am aware of, and paid $80 for this product. I work with volume licenced XP at work, but have never had to look at the dics. When I did so today, viola, same thing.

    So, what's next?




    Wednesday, March 11, 2009 1:19 AM

Answers

  • Duradan,

    Your CD looks like this http://www.microsoft.com/resources/howtotell/static/images/vol_licensing/cd_07.jpg (sorry for the small image).

    You have purchased the installation CD for XP Pro Volume Licensing Edition.

    As printed on the materials, these CDs are not supposed to be sold to individuals under any circumstances, and the purchase of the CD confers NO rights to use the software on the CD.  When it says "Not for retail or OEM Distribution. Not for resale" on the CD, that's what it means!

    Can you provide a link to the site and page on the site from which you purchased this CD?

    Your best course of action IMO is to return the CD to the seller for a Full Refund.  Hopefully you purchased the CD using a Credit Card---you may need the Card's consumer protection features if the seller refuses to honor your request for a refund.

    BTW, the information you received from the PC Safety representative is 100% INCORRECT.

    If you are in the market to purchase a Genuine license for XP, please visit a trusted, name-brand local or online retailer and purchase a Full Packaged Product (FPP) license.  Up until recently your other option would have been to purchase a Genuine systembuilder/OEM license kit for XP, but these were discontinued in January 2009 and there are very few left in the supply channel. 


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Duradan Wednesday, March 11, 2009 11:15 PM
    Wednesday, March 11, 2009 2:38 AM
  • Hello Duradan,

    Thank you for providing us with the information. I highly recommend for you to submit a piracy report by visiting http://www.microsoft.com/piracy . Also I have upchanneled this information.


    Take care,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, March 11, 2009 8:05 PM
    Wednesday, March 11, 2009 8:00 PM

All replies

  • I called 1-866-PCSAFETY or 1 (866) 727-2338. 
    The rep (probably from India, but spoke English rather well, just heavily accented still) says it is fine to install and use for a home user.
    You guys agree?

    Wednesday, March 11, 2009 1:34 AM
  • Duradan,

    Your CD looks like this http://www.microsoft.com/resources/howtotell/static/images/vol_licensing/cd_07.jpg (sorry for the small image).

    You have purchased the installation CD for XP Pro Volume Licensing Edition.

    As printed on the materials, these CDs are not supposed to be sold to individuals under any circumstances, and the purchase of the CD confers NO rights to use the software on the CD.  When it says "Not for retail or OEM Distribution. Not for resale" on the CD, that's what it means!

    Can you provide a link to the site and page on the site from which you purchased this CD?

    Your best course of action IMO is to return the CD to the seller for a Full Refund.  Hopefully you purchased the CD using a Credit Card---you may need the Card's consumer protection features if the seller refuses to honor your request for a refund.

    BTW, the information you received from the PC Safety representative is 100% INCORRECT.

    If you are in the market to purchase a Genuine license for XP, please visit a trusted, name-brand local or online retailer and purchase a Full Packaged Product (FPP) license.  Up until recently your other option would have been to purchase a Genuine systembuilder/OEM license kit for XP, but these were discontinued in January 2009 and there are very few left in the supply channel. 


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Duradan Wednesday, March 11, 2009 11:15 PM
    Wednesday, March 11, 2009 2:38 AM
  • http://www.bluesurfsoftware.com/ProductDetails.asp?ProductCode=MS1023
    And I used PayPal.
    And yes, that is the CD I have, though it was hard to tell without staring at both at the same time to be very sure.
    But yes, that is it.
    RMA request about to be filled out.
    Instead of XP I've gone to newegg.com and purchased
    http://www.newegg.com/Product/Product.aspx?Item=N82E16832116488

    Wednesday, March 11, 2009 3:01 AM
  • Duradan,

    I check the link you provided, http://www.bluesurfsoftware.com/ProductDetails.asp?ProductCode=MS1023

    The web page is very cleverly designed.  You are shown a picture of a Full Packaged Product (aka "full retail") of Windows XP Professional.  This product normally retailed for $299 in major electronics stores.

    However, lower down they provide the details of what you will receive:
    System Requirements & Product Packaging
    Operating Sytem:

    n/a

    CPU:
    300MHz or higher processor clock speed recommended; 233MHz minimum required (single or dual processor system)
    Memory:

    128MB of RAM or higher recommended (64 MB minimum supported; may limit performance and some features)

    Hard Drive:

    1.5GB of available hard disk space

    Product Packaging: Genuine Microsoft CD; includes activation key


    Note where is says Product Packaging.  It says Genuine Microsoft CD, and you did receive a Genuine Microsoft CD.  It says it includes an activation key, and you did receive an activation key.

    So on the surface it looks like they can claim they sent you what they promised.

    But here is their Achilles' heel:  "Full Version, not an upgade"

    If they give you any static, refer to this MS KB:  http://support.microsoft.com/kb/931858  It says that Volume Licenses are Upgrade Licenses ONLY.  The seller's site says this is a full version, but it is not, because it is a Volume Licensing version, and VLs are upgrade only.

    Of course if they are really sharp, they will retort "Nowhere in our product description did we claim we are selling you a license.  All we said we are selling is a CD."



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, March 11, 2009 4:08 AM
  • And of course, selling a software media device (CDROM or DVD) without a license for it in this way is against the Microsoft distribution agreement as well as Microsoft copyrights.

    Wednesday, March 11, 2009 6:13 AM
  • Hello Duradan,

    Thank you for providing us with the information. I highly recommend for you to submit a piracy report by visiting http://www.microsoft.com/piracy . Also I have upchanneled this information.


    Take care,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, March 11, 2009 8:05 PM
    Wednesday, March 11, 2009 8:00 PM
  •  Duradan,


    Additional information. Please file the Piracy Report and make it Attention To:  Miles Hawkes.


    Thank you :-)


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, March 11, 2009 10:15 PM
  • Okay, got an RMA just now and sending it back. Filled out an email version of the piracy report attention to Miles Hawkes.
    I wonder how many the have sold? lol
    Thanks for the timely and fast help guys.
    Wednesday, March 11, 2009 11:13 PM
  • lol

    http://www.bluesurfsoftware.com/ProductDetails.asp?ProductCode=MS1023

    "The product you viewed no longer exists."

    I wonder why.

    Thursday, March 12, 2009 12:23 AM
  • Duradan,

    Last nite they had several different flavors of XP Pro, and as you pointed out, now there are none.

    It could have been an honest mistake, and if they are willing to cheerfully refund your money, perhaps we should extend to them the benefit of the doubt.

    The various nuances of Microsoft software licensing are not easy to get the hang of, so maybe they honestly thought they were providing a good product at a good price.

    Nevertheless, here's to hoping your full refund comes thru! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, March 12, 2009 3:31 AM
  • Yup. It could even have been a simple shipping error for that matter. Someone in the warehouse picked up the wrong disc from the wrong box. I've worked in warehousing and know it happens.
    I'm a natural pessimist, however, and find that hard to believe from a company that sells those products daily.
    No matter, though.
    The box is in the mail tomorrow, and I should get my money back. I'm sending it insured-receipt required so there can be no argument that it never got back to them.
    Thanks again for your help all. I probably would have installed it and found myself in a real mess!

    Thursday, March 12, 2009 4:06 AM
  • Just to close this out so to speak. Got the refund and a letter saying they apologize for the trouble and hope to serve me again in future.
    NewEgg still has a few XPPro and even a few 64-bit left.
    Thanks again for the timely help when it was needed.
    Tuesday, September 29, 2009 3:24 AM
  • Hello Duradan,

    Thanks for coming back here and giving us the closing report.  Glad to see you were able to get your refund! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, September 29, 2009 1:27 PM
  • NP. It was very helpful to come here and find out the facts.
    BTW, loving Vista so far, and running 7RC and loving it even more. I don't get why folks complain about Windows. I've tried a few Linux flavors and they were okay if you like your computer so bland, but frankly, I'll be getting 7 as soon as it goes on sale. The RC runs everything I use and not a single game or other app has any problems on it. Even the 64-bit version I ran a while on a computer I built for a customer was great.
    And I still run XP Pro on the computer my aunt and uncle use at their house. I might as well call it their computer. lol
    The guy I built that computer for I got the volume license version for and started this thread long ago had me change him over to Vista. I tried to warn him, but he had to find out himself how tricky the 64-bit version is. We never got his WinDVD to run on it and watching HD/BluRay on his computer was a major desire of his. I talked him into the 7 64-bit RC to see how his WinDVD worked, and he's asked me to let him know when I can get it and install it for him, lol. WinDVD9 runs fantastic on the 7 RC 64-bit.
    Tuesday, September 29, 2009 10:20 PM