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Computer will not restart after security update.

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I did a One Care tune up and it told me that I needed to find and install security updates from the website. So I did! After the update I was prompted to restart the computer. I chose to restart. The computer turned off and when it attempted to startup it repeated a cycle of (Compaq start up, please wait while windows starts, and the windows xp Welcome) screens. Then the computer would turn off and do it again. OVER AND OVER AND OVER!!!!! The computer will not completely startup all the way to my desktop. WTF. Anyone else experience this? Also I can't find a 1 800 number for customer support.

Sunday, October 12, 2008 9:02 PM

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I moved your post to the Tune-up folder.

It sounds like you encountered a problem with Windows XP SP3, as the symptom you are describing has been known to affect HP and Compaq computers with AMD processors.

The solution can be found at the XP Solution Center:

XP Solution Center - http://support.microsoft.com/ph/1173#tab2

You can also seek help for Windows Update problems via the

Windows Update Solution Center - http://support.microsoft.com/ph/6527

And, support for OneCare can be had per these instructions:

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Monday, October 13, 2008 4:40 PM

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