XP Home wont validate

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  Hello Tigjaw,
  
  An internet search shows that the Product Key ending in 88T66-YGDVV-YWMYQ gets three pages of hits on sites where software cracks and product keys are posted and exchanged.  It's very likely that this is just a nongenuine "keygen" key that fits the Product Key algorithm for XP Home OEM, but is nevertheless a nongenuine pirated key.
  
  This MS KB http://support.microsoft.com/default.aspx/kb/326246 has info for replacing a Product Key, but I'm not sure how much more they can do as you already stated that you have called Microsoft Support and they were not in a position to assist you.  Without some form of "proof of purchase" such as the Certificate of Authenticity, which you lost, it's hard to see how they could give you a new Product Key.
  
  Assuming you did not erase the contents, why not put the old hard disk drive back in which has the previous installation of XP presumably still operational, run the Magical Jellybean Keyfinder utility to retrieve the previously good Product Key, and use it normally when you install to the new HDD?
  

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  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Monday, August 3, 2009 2:50 PM
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  Thanks very much for your reply,
  so you're saying my Product Key has been stolen? or that it's a generic key that happens to be available to anyone who can figure the key out with a generator for example?
  
  Surely then that is not my fault, I ordered the disk, I lost the COA sure, so that part I am to blame for, but, the fact that the CD key doesn't work is not my fault as the problem has occured solely due to the lack of security surrounding the Product Key that I purchased. Microsoft issues me with a product key that I paid £65 for that now happens to be worthless because of how easy that Key is to generate by thieves.
  
  Therefore the fact that I lost my COA is irrelevant because I was supplied with poor and insecure service that rewards the crackers for finding their ill gotten product keys.
  
  I guess I'll try phoning windows again and have a chat about it.
  
  EDIT: By the way, the key on my old HDDrive is the key in question.
  EDIT2: Do you know what the Validation Code: 1 is? (in the diagnostics report)
  EDIT3: Is the COA the only Proof of Purchase? Doesn't the receipt from when I bought it count?

  • Edited by Tigjaw Monday, August 3, 2009 3:33 PM

  Monday, August 3, 2009 3:11 PM
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  Hello Tigjaw,
  
  You wrote, "so you're saying my Product Key has been stolen?"  Keygen programs are written to implement software piracy, and since software piracy is a form of theft of intellectual property, then yes, by definition a keygen Product Key would be a stolen Product Key.  But your Product Key has not been stolen, rather, it appears that you are using a stolen Product Key.  It would be more accurate to say that Microsoft's Product Key has been stolen.
  
  You wrote, "Microsoft issues me with a product key that I paid £65 for that now happens to be worthless because of how easy that Key is to generate by thieves."  This is a logically flawed statement.  If the keygen program happened to generate a Product Key that matched your original Genuine Product Key, then the keygened key would be a Genuine Product Key because it matches one.  (The unauthorized use of the key would be another matter entirely.)  If too many people were using an otherwise Genuine Product Key, the error message would have come back as "This key has been used too many times."
  
  Since you do not have the CoA, there is no way to compare the Product Key hand-written on the CD case to the Product Key that was printed on the CoA to see if they are the same or different.  I would expect them to be different, since we think the PK you have now is a keygen key and we would expect the PK on the Genuine CoA to be Genuine.
  
  In the event that they are not different (the Product Key written on the CD case is in fact the same Product Key that was on the CoA), however, would open up the possibility that somehow you inadvertently purchased counterfeit software.
  
  Is your XP CD a genuine hologrammed Microsoft XP Home Edition CD?  Do you have the User Guide pamphlet that would have come with the CD and the CoA?  How did the CoA get lost if it is affixed to the computer (the glue is pretty strong)?  If you have what looks to be a genuine hologrammed XP Home Edition CD, please visit http://www.microsoft.com/howtotell/default.aspx and when the banner displays "Is Your Media Genuine?" click on it to get tips on evaluating your CD to determine if it is genuine or not.  Also click on the banner when it displays "It's not what it seems" to see samples of counterfeit CDs which could also help in identifying a counterfeit CD.
  
  Post back with your findings.

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  • Edited by Dan at IT Associates Monday, August 3, 2009 5:58 PM Withdrew the assumption that this PK is a keygen key based on status of Blocked PID

  Monday, August 3, 2009 3:44 PM
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  Hi thanks again for your reply,
  I did the ''is your CD genuine" tests and my CD definately seems to pass all the tests. I tried to access the "not what it seems" page but my browser froze every time I opened it, I've installed silverlight but it just wont open; I'll have to reinstall firefox, that'll probably fix the issue.

  Firstly I am sorry I didn't explain; I built this computer myself and therefore there was no COA on the case unless I put it there - and I did not. To my knowledge I placed the COA in my 'computer bits and bobs' box for future use like this occasion but I was mistaken, I lost the certificate. However... have no fear because I wrote the product key on the back of the CD wallet.
  
  Unfortunately for me, that product key wont activate and somehow appears to be counterfeit. I can promise you, although I was hoping I wouldn't have to or feel obliged to, that I am not using, atleast intentionally - stolen software or a stolen key. If I were going to do that I wouldn't have bothered buying the definately genuine CD. There must be another way in which my product key has either been leaked, blacklisted or deactivated. And, why does that product key work on my other hard drive in the same system anyway?

  Monday, August 3, 2009 4:08 PM
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  Hello Tigjaw,
  
  Can you put the old HDD back in, visit www.microsoft.com/genuine, click Validate Windows, then redownload and run the mgadiag utility here:  http://go.microsoft.com/fwlink/?linkid=52012, then post that fresh report back here?
  
  It would be very interesting to see the results from the previous installation....:-)

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  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Monday, August 3, 2009 4:15 PM
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  Hello Tigjaw,
  
  In your original post you wrote, "I was told that my product key was incorrect and I couldn't activate"
  
  Was this the automatic online activation, and if so, what was the exact wording of the error message you received?
  
  If the response above was from an attempted telephonic activation, were you presented with the option to speak with a live activation representative and if so, is that conversation what you mentioned when you wrote, "I've contacted microsoft support who had no solutions and didn't offer any advanced support"?

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  Monday, August 3, 2009 4:26 PM
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  Hello Dan,
  Your idea to validate turned out some interesting results indeed.
  From the Genuine validation webpage:
  
  
  

  This copy of Windows did not pass genuine validation.
  The product key found on this computer was reported as stolen or lost.

  Then from the mgadiag program:
  

  Diagnostic Report (1.9.0011.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Blocked PID
  Validation Code: 11
  
  Cached Validation Code: N/A
  Windows Product Key: *****-*****-88T66-YGDVV-YWMYQ
  Windows Product Key Hash: yInhPqAXw4aiwt3IchfDFrh3tWM=
  Windows Product ID: 76477-OEM-2154797-96613
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 5.1.2600.2.00010300.3.0.hom
  ID: {36B23336-61EA-4BA4-8295-58A8086B1782}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.69.2
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic: 025D1FF3-230-1
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A
  Version: N/A
  
  WGA Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Ultimate 2007 - 100 Genuine
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{36B23336-61EA-4BA4-8295-58A8086B1782}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YWMYQ</PKey><PID>76477-OEM-2154797-96613</PID><PIDType>3</PIDType><SID>S-1-5-21-1417001333-1409082233-839522115</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>965P-DS3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F13</Version><SMBIOSVersion major="2" minor="4"/><Date>20080717000000.000000+000</Date></BIOS><HWID>FDBD3C870184607B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.18.5"/><File Name="WgaLogon.dll" Version="1.7.18.5"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>C2F2CC2D509778</Val><Hash>jF1+0Q+V1gAKg1xH3/UeAo2hc3Q=</Hash><Pid>81608-956-6161761-65464</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Licensing Data-->
  N/A
  
  HWID Data-->
  N/A
  
  OEM Activation 1.0 Data-->
  BIOS string matches: yes
  Marker string from BIOS: 14320:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14320:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14320:SYNNEX TECHNOLOGY INTERNATIONAL CORP
  Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
  
  OEM Activation 2.0 Data-->
  N/A

  
  
  
  I just don't understand this, there must be some explanation; could my PID have been stolen/generated/leaked?
  
  You asked ''Was this the automatic online activation, and if so, what was the exact wording of the error message you received?"...yep it was automatic activation and yes although not 100% the wording it is the jist of it.
  
  When I spoke to a live representative he said that he didn't understand why the product key didn't work, he said perhaps it is for the wrong CD (as a complete guess) and then he said he'd put me through to a different support phone number - he put me through and the phone line was dead.
  
  EDIT: I will call microsoft again tomorrow with my findings, I have nothing to hide.
  

  • Edited by Tigjaw Monday, August 3, 2009 5:13 PM

  Monday, August 3, 2009 4:50 PM
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  Hello Tigjaw,
  
  Very interesting indeed!
  
  The WGA system does not really fully work on an installation of XP that has not been activated, so that's why we did not see the "Blocked PID" result until you put the old HDD back in.  The old HDD's installation of XP was activated, so it allowed the WGA system to fully converse with the MS validation servers and give us the full picture.
  
  Blocked PID means that the Product Key you have started out life as a Genuine Product Key!  However, and this only has been reported here with systembuilder/OEM/small manufacturer licensing kits (which is what you have), somewhere along the line the Big Software Distributor Company, Inc. reports to Microsoft that this Product Key should be put on the Lost or Stolen list, and in turn the Validation (and now it would seem the activation servers) servers are programmed to block the use of this Product Key.
  
  I have been participating in this forum for about three years and in that time I have seen fewer than 10 posters with "Validation Status: Blocked PID" in their reports.  Here's one, with my post at the end:  http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/5428c3b7-2898-4881-adf4-d12e544eb3f2
  
  The best thread regarding a Blocked PID is this one from 2006:  http://social.microsoft.com/forums/en-US/genuinewindowsxp/thread/8008268e-e22d-4c06-945d-3809e3cd936b/ with the best info coming in towards the end.
  
  The few people who have come back to report how things worked out have said that once they presented the distributor with the information in their support thread at this website, eventually the distributors have replaced their licensing kits and/or Product Keys with currently valid and Genuine Product Keys.
  
  So getting satisfaction and resolution at the distributor (big wholesale companies that buy from MS and sell to smaller VARs and local mom-n-pop computer builders) level is going to be a chore.  You may be fighting an uphill battle due to the fact that (a) you did not buy directly from the official MS distributor but from a local seller, and (b) that you don't have your genuine CoA to act as a proof of purchase.  (Before you get mind boggled by the conundrum, sometimes especially with laptops the PK gets worn off of the CoA so there are circumstances where you can have a Genuine CoA but still not be able to read the genuine PK.)
  
  I will do my best to alert the Microsoft staffers who moderate this forum that your situation is one that may require some "special handling."
  
  Good Luck!

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  • Marked as answer by Darin Smith MS Monday, August 3, 2009 9:27 PM

  Monday, August 3, 2009 5:37 PM
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  Thank you very much Dan,
  
  It may be premature and my stone may yet but tickle Goliath's head but with that said I offer you many internet-flowers - you can't see them or smell them I know but they're your favourite with only a flex of your imagination :)
  
  I've been reading about ''Blocked PID'' since I posted last and I have also come to realise how rare this problem seems to be, I can only hope a solution finds its way to me.
  
  Should I still contact Microsoft about this, or the store that sold me the software?
  (I'd name the store but I'm not sure if that's allowed on these forums). Although with that said, I would never say a bad word about the seller, I've never had a problem with them and they've always provided great service that still seems to be improving even amidst these difficult economical times.
  
  Anyways I'll keep tabs on here for news and looking forward to any replies, thanks again,
  Regards,
  Josh - Tig
  

  Monday, August 3, 2009 6:00 PM
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  Hello Tigjaw,
  
  Based on how previous instances of this issue were finally resolved, my advice would be for you to work the (with apologies to Margaret Thatcher and Ronald Reagan) "supply side" of the equation, meaning at some point the replacement PK or licensing kit, if it's going to materialize, is going to come from the major distributor, who may be one or more echelons beyond the shop from which you initially purchased the licensing kit.  So you'll want to start working back up the supply channel until you can make contact with someone at the particular major distributor from which your specific licensing kit originated.
  
  Here is the UK list of authorized MS software distributors:
  
  

  Authorised Distributors (UK)

  Bell Micro Cox Lane Chessington Surrey KT9 1SJ Bell Micro Sales Tel: 0208 286 5999 Email: sales@ideal.co.uk Type of licence authorised Full Packaged Product (FPP), Open Licence (OL), Open Subscription Licence (OSL), Original Equipment Manufacturer (OEM) licence.

  Computer 2000 Hampshire House Wade Road Basingstoke Hampshire RG24 8NE Tel: 0870 401 0848 Email: microsoft@computer2000.co.uk Type of licence authorised Full Packaged Product (FPP), Open Licence (OL), Open Subscription Licence (OSL), Original Equipment Manufacturer (OEM) licence.

  Enta Technologies Stafford Park 6 Telford Shropshire TF3 3AT Tel: 0870 770 9588 Fax: 0870 770 9500 Email: sales@entagroup.com Type of licence authorised Original Equipment Manufacturer (OEM) licence.

  Gem Distribution St. George House Parkway Harlow Business Park Harlow Essex CM19 5QF Email: licensingquote@gem.co.uk Type of licence authorised Full Packaged Product (FPP).

  Ingram Micro (UK) Ltd 7 Clarendon Drive Wymbush Milton Keynes Bucks MK8 8ED Microsoft Group Tel: 0870 405 3003 Email: team.microsoft@ingrammicro.co.uk Type of licence authorised Full Packaged Product (FPP), Open Licence (OL), Open Subscription Licence (OSL), Original Equipment Manufacturer (OEM) licence.

  Micro P South 1 Lindenwood Chineham Business Park Basingstoke Hampshire RG24 8QY Tel: 01256 707 070 Email: microsoft@micro-p.com Micro P North Shorten Brook Way Altham Business Park Altham Accrington Lancashire BB5 5YJ Tel: 01282 776 776 Email: microsoft@micro-p.com Type of licence authorised Original Equipment Manufacturer (OEM) licence.

  Northamber PLC Namber House 23 Davis Road Chessington Surrey KT9 1HS Microsoft Business Manager: Raj Mehli Tel: 020 8296 7000 Email: software@northamber.com Type of licence authorised Original Equipment Manufacturer (OEM) licence.

  VIP Computer Centre Limited VIP House 4 Hardwick Grange Woolston Warrington Cheshire WA1 4RF Sales Tel: 08701 648 501 Email: marketing@vip-computers.co.uk Type of licence authorised Original Equipment Manufacturer (OEM) licence.

  Westcoast Ltd Arrowhead Park Arrowhead Road Theale RG7 4AH Sales Tel: 01189 126 000 Licensing Tel: 01189 126 088 Email: software@westcoast.co.uk Type of licence authorised Full Packaged Product (FPP), Open Licence (OL), Open Subscription Licence (OSL), Original Equipment Manufacturer (OEM) licence.

  Authorised Distributors (Ireland)

  Microwarehouse Ireland Tel: 01 616 0400 Type of licence authorised Full Packaged Product (FPP), Open Licence (OL), Open Subscription Licence (OSL), Original Equipment Manufacturer (OEM) licence.

  Midia Distribution Tel: 01 419 9700 Type of licence authorised Full Packaged Product (FPP), Open Licence (OL), Open Subscription Licence (OSL).

  Osmosis Ireland Tel: 01 813 5300 Type of licence authorised Original Equipment Manufacturer (OEM) licence.

  Sharptext Tel: 01 452 2555 Type of licence authorised Full Packaged Product (FPP), Open Licence (OL), Open Subscription Licence (OSL).

  ---

  For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

  Monday, August 3, 2009 6:17 PM
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  Hey,
  I contacted the store in a feeble attempt to find out their supplier of my product at the time of purchase but as expected they refused to 'divulge that information'.
  I've also sent emails to each of the distributors in your list.
  
  But, how will they be able to tell if they supplied my copy? Will that information be on the receipt? the CD?

  Tuesday, August 4, 2009 2:06 PM