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windows xp genuine is now telling me it is a copy since I have done an update, what do I do??

Question
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I have done a windows update and now the system is telling me that this is not genuine and will shut down, how do I fix this problemTuesday, March 10, 2009 4:40 AM
Answers
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Good Morning Gregs.2
Thank you for posting here in the WGA Forums. We will try and help you resolve the problem which your experiencing. First please visit the following link http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/c2be4a37-9ac3-4674-9b30-08fdc9b99dd8 and follow the steps for providing us with your MGA Diagnostic results. This will allow us to analyze your problem so we may work towards a resolution :-).
Take care,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm- Marked as answer by Stephen Holm Thursday, March 12, 2009 5:49 PM
Tuesday, March 10, 2009 4:29 PM
All replies
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Good Morning Gregs.2
Thank you for posting here in the WGA Forums. We will try and help you resolve the problem which your experiencing. First please visit the following link http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/c2be4a37-9ac3-4674-9b30-08fdc9b99dd8 and follow the steps for providing us with your MGA Diagnostic results. This will allow us to analyze your problem so we may work towards a resolution :-).
Take care,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm- Marked as answer by Stephen Holm Thursday, March 12, 2009 5:49 PM
Tuesday, March 10, 2009 4:29 PM -
Hi, my computer is telling me I do not have genuine office, despite purchasing the programme direct from msn, I have run the diagnostic test and this is the result:
Diagnostic Report (1.9.0006.1):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-2BCJQ-MBTX2-3XFFY
Windows Product Key Hash: 5d7Bufldp3tF1yfAuoDL6OKeweY=
Windows Product ID: 76487-OEM-2256875-15404
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {523CE855-50E7-43D4-9A84-BB2B0907ACEE}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.8.31.9
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: 114
Version: 1.7.105.35
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: Registered, 1.7.105.35
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{523CE855-50E7-43D4-9A84-BB2B0907ACEE}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XFFY</PKey><PID>76487-OEM-2256875-15404</PID><PIDType>3</PIDType><SID>S-1-5-21-1547161642-507921405-1060284298</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7173</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.10 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061122000000.000000+000</Date></BIOS><HWID>2CF13ADF01842057</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57656</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 13D7A:GENUINE C&C INC|1E840:MICRO-STAR INTERNATIONAL CO., LTD
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
I have been receiving a prompt saying I have six days remaining, can you please advise asap, kind regards Greg
N/AWednesday, March 18, 2009 8:16 AM -
Gregs,
Your Windows is genuine. The problem is you have a blocked Volume Licensing Key of Microsoft Office Professional 2003. Curious you mentioned purchasing the program directly from MSN. MSN is the website but what physical company did you locate using MSN to purchase Office from? At this point I would recommend for you to file a piracy report by visiting http://www.microsoft.com/piracy and then follow the guidance there.
Thank you Gregs,
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen HolmWednesday, March 18, 2009 6:45 PM -
Hi Stephen
thank you so much for your prompt reply. I am however confused, you are saying our Windows is genuine but you suggest we file a piracy report?We purchased the software from Microsoft, Singapore, Inv number: 5004554669 on 26 May 2006.
cheers GregWednesday, March 18, 2009 11:11 PM -
Gregs.2,
Your installation of Microsoft Windows XP Pro is Genuine.
Your installation of Microsoft Office Professional Edition 2003 is NOT genuine.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxpThursday, March 19, 2009 3:31 AM