program will NOT open

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  Hello RodCPA, check to see that Terminal Services is running. To do this open Start>Run enter "services.msc" without the quotes in the Run box. In the Services Console scroll down to Terminal Services and double click it. If the service is stopped, start it and set the Startup type to Automatic. If this does not resolve the issue please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

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  Jim

  Wednesday, January 7, 2009 7:52 PM

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  It didn't work.  and of course there is no one to call because MS doesn't want calls.  they want us to spend hours writing emails, posts, trying it and then waiting to get a response like this when THAT doesn't work. 

  Wednesday, January 7, 2009 9:15 PM
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  Hello RodCPA, send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.

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  Jim

  • Marked as answer by Stephen BootsMVP, Moderator Thursday, January 8, 2009 1:48 PM

  Wednesday, January 7, 2009 9:38 PM

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  This might be a .Net Framework 2.0 issue. The topic is covered in online Help, but I can’t link to the specific page: http://help.live.com/help.aspx?mkt=en-us&project=onecarev2

   

  If you have this problem with Vista you can refer to this thread: http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/7975a9cb-66b2-49f8-a83f-3f33b3c3b2d4/

   

  GreginMich

  Thursday, January 8, 2009 12:37 AM
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  • The problem can be as simple as the date and time on the PC being incorrect.
  • It can also be due to required services not running, such as Terminal Services, as Jim mentioned.
  • It can be due to .Net Framework issues, such as GreginMich mentioned. I'll paste the information on how to repair .Net framework below.
  • It can also be due to a conflict with other security software that has not been fully removed.

  
  
  Jim has provided a means for you to reach support unofficially. If none of the above resolve your issue, please contact support.
  
  

   

  To repair .Net Framework 2.0 on XP:

  Open Control Panel

  Select Add or Remove Programs

  Locate Microsoft .Net Framework 2.0

  Select the entry and when the installer launches, select Repair.

  Reboot when it completes.

   

  Alternatively, see this KB article:

  http://support.microsoft.com/kb/306160

   

  To remove a corrupt .Net Framework install, use this tool:

  http://astebner.sts.winisp.net/Tools/dotnetfx_cleanup_tool.zip

   

  The download of .Net Framework 2.0 can be found here:

  http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

   

  To repair .Net Framework 2.0 and 3.0 on Vista, see this blog entry:

  http://blogs.msdn.com/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx
  

  -steve

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  Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator

  Thursday, January 8, 2009 1:47 PM

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