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SNDS Volume Issue RRS feed

  • Question


  •    Is anyone else seeing issues with the volume reported in SNDS? 

            We are legitimate senders and we have dedicated IP consistently sends 120-150K/ day to Hotmail/Outlook, but since few days SNDS is showing the volume in the low hundreds. Can you please check and suggest me any relevent solution for this. We are following all of Outlook policies and such. JMRP, SNDS, RDNS, DKIM, SPF, DMARC, etc. 

    Thanks
    Tuesday, February 11, 2020 11:47 AM

All replies

  • Hi ,

    Welcome to our forum.

    Are you using an Outlook.com account on the web to send these messages? Or Outlook desktop client?

    >>we have dedicated IP consistently sends 120-150K/ day to Hotmail/Outlook, but since few days SNDS is showing the volume in the low hundreds.
    How do you obtain the data? There are two ways to access the data that SNDS provides. Please try both methods and see if there is any difference.
    It is suggested for you to clear the browser cache or switch to another browser to test the SNDS and see if it works.

    Hope this can be helpful.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Wednesday, February 12, 2020 3:16 AM
  • Hi Jeff

      we are not using any Outlook.com account or Outlook Desktop Client. We have our dedicated system for delivery purpose.

       Plus what are the points you mention we have tried all those but still we are facing the issue for updating those volume of data in SNDS. If we send 50k of data then approx 10-15 k of these data is updated in the SNDS portal.

        Please help in this issue 
    Wednesday, February 12, 2020 3:04 PM
  • Hi ,

    Thanks for your reply.

    Since here we mainly focus on general issues about Outlook desktop client but your question is more related to SNDS, so if your issue continues, it is suggested for you to post in the forums related  to SDNS for better help. Thanks for your understanding and hope your question will be resolved soon.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, February 14, 2020 1:37 AM