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  • Question

  • I woke up this morning and turned on my computer. After turning it on and logging in, the error message poped up and the background was blank. There was no start button, my wallpaper and all my documents. It was just blank and i could only go to the link they gave in the error message. Please tell me how to solve this problem.
    Thursday, May 1, 2008 2:54 PM

Answers

  •  

      In order to recieve the best support, we request all users Create Their Own Thread For Their Own Isuue, as well as initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report in the new thread.

     

    NOTE: I am locking this post.

    afdw: I am sorry, but please create a new thread with your Diagnostic Report.

    Broozer: Create your Own thread and post your Diagnostic Report


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3276013&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, May 1, 2008 9:50 PM

All replies

  • I just had exactly the same prob this morning.  Can only go to the error web site.  I just wrote down the instructions from that site but haven't got time to try them yet have to leave for work now.  I think I remember hearing about a sp1 update that was crashing pc's and was causing erors so I am guessing it was from that.  if the steps outlined here don't work I suppose uninstalling the latest update might work.  Maybe need to hit f8 on startup to get to safe mode first. 

     

    Any other suggestions from someone else would be appreciated.

     

    Bruce

      

     

    Thursday, May 1, 2008 6:06 PM
  •  

      In order to recieve the best support, we request all users Create Their Own Thread For Their Own Isuue, as well as initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report in the new thread.

     

    NOTE: I am locking this post.

    afdw: I am sorry, but please create a new thread with your Diagnostic Report.

    Broozer: Create your Own thread and post your Diagnostic Report


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3276013&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, May 1, 2008 9:50 PM