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Hitting ESC during Windows Vista Start Up RRS feed

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    My Mom is running Windows Vista on a HP touch screen desktop computer. She mistakenly hit ESC during the Windows Start Up process and now the computer will not start the correctly. She gets either a blue or black screen asking her to boot from another location. She has tried to turn off the computer, leave it alone for a bit, and then restarted, but it still returns to this same screen choices. From what she describes to me, she is not in a DOS prompt screen, but she cannot select the C; partition to start up from. Any help or advice is appreciated.
    Monday, April 18, 2011 8:23 PM

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    Dear Customer,

           I'm sorry you have a wrong place posted. This forum is used to post questions about the Microsoft Fix it Center automated troubleshooting tool. Could you please post your issue to  http://answers.microsoft.com/en-us that you can get the right solution soon, thanks for your understanding!


    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    • Marked as answer by Fafafaalex Thursday, April 21, 2011 5:17 AM
    Thursday, April 21, 2011 5:16 AM

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  • Question
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    0
    Sign in to vote
    My Mom is running Windows Vista on a HP touch screen desktop computer. She mistakenly hit ESC during the Windows Start Up process and now the computer will not start the correctly. She gets either a blue or black screen asking her to boot from another location. She has tried to turn off the computer, leave it alone for a bit, and then restarted, but it still returns to this same screen choices. From what she describes to me, she is not in a DOS prompt screen, but she cannot select the C; partition to start up from. Any help or advice is appreciated.
    • Merged by Fafafaalex Thursday, April 21, 2011 5:14 AM
    Monday, April 18, 2011 4:55 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Dear Customer,

           I'm sorry you have a wrong place posted. This forum is used to post questions about the Microsoft Fix it Center automated troubleshooting tool. Could you please post your issue to  http://answers.microsoft.com/en-us that you can get the right solution soon, thanks for your understanding!


    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    • Marked as answer by Fafafaalex Thursday, April 21, 2011 5:17 AM
    Thursday, April 21, 2011 5:16 AM