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Quarantine failed RRS feed

  • Question

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    Has anybody experienced this problem?

    The window keeps appearing and after trying to remove or quarantine, the program says it needs to scan the system and after scanning the system it says that software cannot be removed.

    This is the software that is causing the problem.

     

    VirTool:Win32/Obfuscator.Q

     

    Thanks

     

     

    Saturday, November 24, 2007 1:40 AM

Answers

All replies

  • See this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

     

    Saturday, November 24, 2007 2:25 AM
    Moderator
  • I have this problem and it is a real pain in the backside. I have been on the live assistance several times now but nothing get rids of the VirTool:Win32/Obfuscator. The log file identifies the actual offending file in Win32, but I cannot delete it - even in safe mode.

     

    I am not even sure if this file is dangerous as it is not picked up by any other spyware or online scans. I am tempted to ignore it as the pop up is so annoying.

     

    And the worse thing is that it is not clear from Win Live OneCare how to contact someone for help !

     

    I have looked on the internet, and this problem seems to be quite a recent one and only troubles OneCare.

     

    Help anyone...please? I am tempted to get a refund on OneCare and switch back to McAfee !

     

    Jag

     

     

    Sunday, December 2, 2007 11:05 PM
  • Jag, OneCare support *should* help remove this. However,  if you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details.

    For international information, see your local subsidiary Support site.

    -steve

     

    Monday, December 3, 2007 2:54 AM
    Moderator